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Herb Chambers Toyota of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.5
1,070 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
Contact Dealership

32 Brighton Ave

Boston, MA

02134

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Showing 1,070 reviews

July 01, 2023

Having an appointment at 12 pm, I arrived on time, but I had to wait 3 hours and 38 minutes to get my oil change done! Oil change only! It took 3 hours 38 minutes. Unacceptable More

by weixionglwx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Camara
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Herb Chambers Toyota of Boston responded

We apologize for the extended wait time you experienced during your visit. We strive to provide efficient service and it's disappointing that we fell short of your expectations. I will make sure the situation gets reviewed with our team and hope you'll consider giving us the opportunity to provide you with a more efficient experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

June 29, 2023

Todays maintenance visit worked very well. It was great that they took my car in at the appointment time and gave me good estimate of time for service. More

by Stanley.habib
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edward , Service
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Jun 30, 2023 -

Herb Chambers Toyota of Boston responded

Stanley, we're glad to hear that your maintenance visit went smoothly at Herb Chambers Toyota of Boston! Thank you for taking the time to leave us a positive review. We appreciate your business and hope to see you again in the future!

June 28, 2023

I would give you 10 stars if I could. This is the very best place for service for your auto. More

by jeffkmusic
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the high star rating and review! We're happy to make your service experience great at Herb Chambers Toyota of Boston. We'll see you at your next service visit. Safe travels!

Jun 29, 2023 -

jeffkmusic responded

jeffkmusic I would give you 10 stars if I could. This is the very best place for service for your auto. I encourage every Toyota owner to come down here and you'll see what I'm talking about.

June 27, 2023

Reliable good work a bit expensive usually but the gave me a good deal on this service call More

by ruphewick
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Persons who checked me out and retrieved my car
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Jun 28, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for reaching out to us and expressing your satisfaction with our services. We appreciate your kind words and are glad to hear that you found our work reliable and of good quality. We always strive to provide value for the price at Herb Chambers Toyota of Boston. We'll see you next time!

June 27, 2023

They did the routine maintenance just fine, but refused to admit there was an issue with the rear auto-breaking. I was told by the unhelpful Service Manager that it was a safety feature that CANNOT be dis More

by Ken
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Sean Cho
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
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Jun 29, 2023 -

Herb Chambers Toyota of Boston responded

Kenneth, I apologize for the frustration you experienced with the rear auto-breaking feature on your Toyota. We understand that this feature may not be suitable for everyone's needs and we appreciate your feedback. Thank you, Howie Reske - General Manager

June 22, 2023

Very good service from Sean Knew what was necessary and gave good information and advice More

by Judkat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Herb Chambers Toyota of Boston responded

Sean and the team appreciate the fantastic five-star review, Judkat! We hope you visit us again in the future! Thank you! - Herb Chambers Toyota of Boston

June 21, 2023

The service department was professional, pleasant and efficient. I highly recommend Herb Chambers Toyota of Boston More

by Val
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Herb Chambers Toyota of Boston responded

We're so glad to hear that you had a positive experience with our service department, Val! Thank you for recommending Herb Chambers Toyota of Boston. We appreciate your feedback and hope to see you again in the future!

June 16, 2023

Howie and Chris both went above and beyond to ensure a seamless and enjoyable experience. I cannot thank them enough for their dedication and support. Please extend my appreciation to the entire team at H More

by jpm6210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christos Pesirides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefania D’Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this wonderful feedback with us - we'll be sure it gets passed along to everyone who assisted you during your visit! We appreciate you trusting Herb Chambers Toyota of Boston with your business and hope you won't hesitate to reach out if we can be of service again in the future!

June 14, 2023

Great service. Completed in time frame that Sean initially provided... and a free car wash coupon ! More

by linda m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Herb Chambers Toyota of Boston responded

We're glad Sean provided such excellent care and got your vehicle back to you in a timely manner, Linda! We hope you take advantage of the free car wash and look forward to seeing you back at Herb Chambers Toyota of Boston next time! Thank you!

June 04, 2023

Great service, the staff very profesional, My consultin person help me out with everything I nerd. More

by Carlos.zuluaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the excellent feedback, Carlos! We appreciate you visiting us here at Herb Chambers Toyota of Boston and hope we can be of service again in the future!

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