Herb Chambers Toyota of Boston

I’m extremely disappointed at the service I received this afternoon when I brought in my car for a service appointment. The rep at the desk, Sean, was very unhelpful and displayed a lousy attitude when I tri afternoon when I brought in my car for a service appointment. The rep at the desk, Sean, was very unhelpful and displayed a lousy attitude when I tried to ask him questions about my prepurchased Toyota car service plan. He quoted a price of roughly $399 for the cost of maintenance today. Keep in mind I have used the Toyota car service plan at other Toyota dealerships to get my car serviced (twice before) at no cost. Upon asking Sean, he responded that he was not aware about the plan and took a scanned copy of the plan and said he’d call and update me shortly. I waited for an update in the lobby and upon waiting for 20 minutes with no word from him, I proceeded to the reception to check if there is an update. I asked for an update to which he responded ‘ you haven’t even been here long, you need to wait for the technician to take a look at the car and the I’ll call the car service plan reps with the quotation’. At this point, I realized he hadn’t made an effort to find out more information about the Toyota car service plan at all. He then came back and said he called the number and it only corresponds to Toyota road side assistance. At this point I decided to cancel my service appointment and requested to get my car keys back. As a loyal Toyota customer I’m utterly disappointed by his unprofessional behavior and by extension that of his coworkers standing by witnessing our exchange. Am I expected to have more knowledge of Toyota services that the actual people who work there? Kindly make it make sense. More

Excellent customer service department very professional, courteous and dependable.I come here all the time. courteous and dependable.I come here all the time. More

Did not address one of the issues I brought to their attention (kept telling me the wipers were checked at low to intermittent speed and were working, when in fact they weren't) and someone took a coupl attention (kept telling me the wipers were checked at low to intermittent speed and were working, when in fact they weren't) and someone took a couple of dollar bills I had left in my car. That's not much but definitely not cool and a bad, bad look on the whole service team. More

My problem was solved, was informed of what needed to be done. I was impressed of the service you provided I was made comfortable done. I was impressed of the service you provided I was made comfortable More

Always a great experience in the service department. Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Ch Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Cho if Tereza is not available. They are both awesome! More

The service was rapid, courteous, and professional as well as solving the mechanical problem with my car. well as solving the mechanical problem with my car. More

Frustrated no loaners were available. If a car is going to take longer than 3 days, there should be some discount offered on loaner cars. If a car is going to take longer than 3 days, there should be some discount offered on loaner cars. More

Give unnecessary service for charging customer, even as a long term customer. recommend much earlier needed service. long term customer. recommend much earlier needed service. More

Great team effort, thanks to David, Ted, and Howie for making the process so easy! making the process so easy! More