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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,088 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,088 reviews

September 28, 2023

You always do a good job! When I leave the garage I know the car has been fully checked out and is safe to drive. More

by Stitchwitch864 no
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I like them all.
Sep 28, 2023 -

Herb Chambers Toyota of Boston responded

We're glad to know that you trust our team at Herb Chambers Toyota of Boston with your vehicle needs. Safety is always a priority for us, and we appreciate your positive feedback! We hope to serve you again in the future! Safe travels!

September 22, 2023

Good job! Thank you so much. Very nice service, good management, nice atmosphere. Thank again! More

by vladimir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Herb Chambers Toyota of Boston responded

We're glad to hear it, Vladimir! The Herb Chambers Toyota of Boston team hopes to see you for your next service visit! Thank you!

September 19, 2023

Excellent experience start to finish. Trade in, financing, customer service and general management all a+ More

by MichaelPFreshPond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefania D’Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich was excellent on the trade and consummating the deal
Sep 20, 2023 -

Herb Chambers Toyota of Boston responded

Hi Michael, We're delighted to know you had an excellent experience with us at Herb Chambers Toyota of Boston. We strive for top-notch service in all areas and it's great to see that reflected in your visit!

September 19, 2023

The appointment was easy to get and service was well on time. I have used this dealer service several times and it works very well.I waited for the service and the waiting room worked fine. More

by Stanleyhabib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Koh
Sep 20, 2023 -

Herb Chambers Toyota of Boston responded

Hey Stanley, thank you for the positive review! We're glad to know that you've had consistently great experiences with our service department at Herb Chambers Toyota of Boston. We'll see you next time! Have a great day!

September 18, 2023

The customer service at this dealership is fantastic. They worked really hard to find me the right vehicle and price option. More

by Winter
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Karakostas
Sep 21, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the 5-star rating! We're glad to know you had a fantastic purchase experience at Herb Chambers Toyota of Boston. We'll see you next time! Enjoy your new ride!

September 17, 2023

Edgar was pleasant and helpful. We enjoyed working with him. He has a great positive attitude. More

by Abbs
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Edgar
Sep 21, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the 5-star rating! We're pleased that Edgar provided you with a great experience during your visit. We'll see you next time at Herb Chambers Toyota of Boston! Safe travels!

September 02, 2023

Excellent customer service from start to pickup of car, would definitely recommend them and use them again More

by declanmehigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted and stefani ? Very nice
Sep 06, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the 5-star rating! We're delighted to know you had an excellent experience with our team at Herb Chambers Toyota of Boston. We appreciate your recommendation and see you again! Have a great ride!

August 31, 2023

Excellent experience with Herb Chambers Toyota of Boston, have been through the new car buying experience many times , usually very stressful, not today Thank you Chris (sales manager, Ted awesome job top More

by Kevindaly561
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christos Pesirides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers Toyota of Boston responded

Hi Kevin, we're delighted to know that Chris, Ted, and Jiang made your car buying experience stress-free at Herb Chambers Toyota of Boston. We appreciate your loyalty and look forward to seeing you again!

August 30, 2023

Excellent customer service. Bought the car and drove it the same day. Whole process took 2 hours. More

by L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Herb Chambers Toyota of Boston responded

Congratulations on the new vehicle! We appreciate you trusting the Herb Chambers Toyota of Boston team with your business and hope we have the privilege of working with you again in the future!

August 22, 2023

I had a 2:30 appt for an oil change and when I inquired at 4pm about the delay, I was told that they were running late because of walk-ins. I HAD AN APPOINTMENT and should have taken precedence. More

by Xyzpdq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Koh
Aug 31, 2023 -

Herb Chambers Toyota of Boston responded

We understand how valuable everyone’s time is and we apologize for the time you lost due to this delay. Your feedback will be used to improve our services moving forward, and I would like the opportunity to discuss this experience with you. Please reach out at your earliest convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

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