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Herb Chambers Toyota of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.5
1,070 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
Contact Dealership

32 Brighton Ave

Boston, MA

02134

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Showing 1,070 reviews

August 30, 2023

Excellent customer service. Bought the car and drove it the same day. Whole process took 2 hours. More

by L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Herb Chambers Toyota of Boston responded

Congratulations on the new vehicle! We appreciate you trusting the Herb Chambers Toyota of Boston team with your business and hope we have the privilege of working with you again in the future!

August 22, 2023

I had a 2:30 appt for an oil change and when I inquired at 4pm about the delay, I was told that they were running late because of walk-ins. I HAD AN APPOINTMENT and should have taken precedence. More

by Xyzpdq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Koh
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Aug 31, 2023 -

Herb Chambers Toyota of Boston responded

We understand how valuable everyone’s time is and we apologize for the time you lost due to this delay. Your feedback will be used to improve our services moving forward, and I would like the opportunity to discuss this experience with you. Please reach out at your earliest convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

August 21, 2023

I was happy with my experience for the most part. Moo was great. The issue I had was after the contract was signed it turned out the mileage on the title was not the same as the advertisement and c More

by bellinwood5
Recommend Dealer
Yes
Employees Worked With
Stefania D’Amato
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Aug 22, 2023 -

Herb Chambers Toyota of Boston responded

We appreciate your feedback and apologize for any confusion regarding the mileage. We're glad to know Moo provided great service at Herb Chambers Toyota of Boston. If you have further concerns or questions about your vehicle, please don't hesitate to reach out!

August 19, 2023

I think the people in the service department could be more friendly and more apologetic about your time spent. More

by Ladyteamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Camara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Herb Chambers Toyota of Boston responded

We're sorry to learn that your experience with our service department didn't meet expectations. We value your time and always aim for friendly, respectful interactions. Your feedback is appreciated as it helps us improve. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience - Thank you! Howie Reske - General Manager - hreske@herbchambers.com

August 17, 2023

The dealership and my service agent Ed were great: very efficient, accommodating, and friendly I was very happy! More

by mbenoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Koh
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Aug 18, 2023 -

Herb Chambers Toyota of Boston responded

Thanks for the positive feedback! We're glad to know Ed and our team at Herb Chambers Toyota of Boston were able to provide you with an efficient and friendly service. We'll see you next time!

August 14, 2023

The dealership itself is clean on top of every employee being friendly,welcoming and professional! More

by finnie0994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Herb Chambers Toyota of Boston responded

Thank you so much for your kind words and positive feedback at Herb Chambers Toyota of Boston! We take great pride in maintaining a clean and inviting environment at our dealership. Hope to serve you soon.

August 10, 2023

The sale rep David ‘s customer services is excellent. He is very nice and professional. Great dealer! More

by Shirley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Palacio
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Aug 14, 2023 -

Herb Chambers Toyota of Boston responded

Hey Shirley, we're happy to hear that you had a great experience with David at Herb Chambers Toyota of Boston. We appreciate your kind words and look forward to serving you again in the future! Safe travels!

August 09, 2023

Services is friendly and reliable, in and out within reasonable time,,waiting area is clean More

by johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Herb Chambers Toyota of Boston responded

Thanks so much, Johnny. We look forward to your next visit to Herb Chambers Toyota of Boston!

August 04, 2023

Sean Cho my Service Advisor was very helpful and patient with my questions. Hope he will be there next year for my Toyota maintenance. More

by marynemec1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Herb Chambers Toyota of Boston responded

Hey Mary, we're glad to know that Sean was able to assist you during your service visit at Herb Chambers Toyota of Boston. Thank you for your kind feedback! We look forward to seeing you for your next maintenance visit! Safe travels!

August 02, 2023

The deal was good, and brother Adam helped me choose and delivered what I wanted. He was tactful and he has a boat. Thank you More

by mohamedhussein.a.abdalla@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Aug 02, 2023 -

mohamedhussein.a.abdalla@gmail.com responded

Thank you so much

Aug 03, 2023 -

Herb Chambers Toyota of Boston responded

Hey Mohamed, it's great that Adam helped you in getting you a good deal at Herb Chambers Toyota of Boston! Thank you for the positive review! Have a great ride!

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