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Herb Chambers Toyota of Boston
Boston, MA
1,063 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-35 brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,063 reviews
August 19, 2005
You need to have xxxxx when you go to this dealer. They are one of the more agressive sales team I've dealt with. All that includes a camera recording at the finance guy. In the end, I felt pressured, are one of the more agressive sales team I've dealt with. All that includes a camera recording at the finance guy. In the end, I felt pressured, thirsty, and hungry (got in at 6pm, and out almost at 10pm!), and just signed my life away. I thought things through and decided I made a really bad decision. Called the dealer and nobody wanted to really talk to me. I went in to the shop, spoke to Diodoro, he said "No problem. I'll go talk to Nathan". A minute later he popped up and said it's cancelled. So it was pushy, but they were honest so I give them 5 for friendliness. Overall experience is 2 because they were really pushy. Pricing on my car was about 1k over the other dealers. Granted they are in the city, I think that's a tad bit too much when a dealer less then 10 miles away is selling the identical car for almost 2k less. More
by igglue
Employees Worked With
Diodoro, Nathan
January 08, 2005
Very pushy to sell, agressive in selling used cars also, when I was not interested in it.<br><br>They seem very deceptive, although I told them I only want to test drive and need few days to decide upon, th when I was not interested in it.<br><br>They seem very deceptive, although I told them I only want to test drive and need few days to decide upon, they kept on pushing and they put you in very uncomfortable position. Before I went to test drive, they said they will have the car that I want to test, but when I went there, they didn't have what I wanted to test instead they pushed me to test some other car. Multipe sales folks get involved and try push you go buy and make quick decision.<br><br>All in all, they didn't create comfortable environment and let you think freely and breath.<br><br>I would NOT recommend them. Even though I am going to buy Toyota, I am not giong to get it from them.<br><br>The thing I also didn't like about them is, the agent called me a day after and says they were rude because his boss was in bad mood. How do you beat that? They dare to even come back and push you. Why would you care if some one is xxxxxxx because they had bad day? Thats is not being professional. And I don't believe it was bad mood either, they try to play mind games, one guy pretends like he is your friend and other guy is agressive. I dont think the people who work there are happy to and they get their anger out on buyers. More
by jsmith13
Employees Worked With
Neel and Don
November 30, 2004
I have a 2002 Toyota Tundra pickup, which I purchased at a now-defunct dealership in Needham, MA (Salamone). When I moved near Herb Chambers Toyota, I thought I'd give them a try for service. I had a numbe a now-defunct dealership in Needham, MA (Salamone). When I moved near Herb Chambers Toyota, I thought I'd give them a try for service. I had a number of warranty/Tech. Svce. Bulletin issues with the truck...brakes, leather seat deterioration, and corroded wheel. All were handled with great friendliness and efficiency by the staff. Normal maintenance is also a plus. <br><br>I don't have particular knowledge about the sales side of this Toyota store, but have had pleasant conversations with the General Manager Don Papparella. More
by ExGMan
Employees Worked With
Chris, Jennifer & Jon
