Herb Chambers Toyota of Boston

When I called looking for a car, I talked to xx. He was a pretty nice guy, but when I asked if he had or could find a car that I was looking for, he said it would be at least a month. Since two other deal pretty nice guy, but when I asked if he had or could find a car that I was looking for, he said it would be at least a month. Since two other dealerships found the car I wanted, my sale did not go here. Other factors that kept me from comitting to this dealership: the large "herb chambers" chain and an unsatisfactory BBB rating. Over the past 3 years, they have had 6 complaints. They were not the worst compared to others in the area, but they weren't the best. If purchasing again, I'd probably deal with Lexington or Acton. That's just my opinion though. More

I brought my 2002 Toyota Tundra to HC Toyota Boston when my "check engine" light appeared. Jennifer had the truck diagnosed, and told me that while two oxygen sensors and manifold had to be replaced, it wou my "check engine" light appeared. Jennifer had the truck diagnosed, and told me that while two oxygen sensors and manifold had to be replaced, it would be covered under an extended warranty issued by Toyota for this particular problem. Two days later I brought in the truck, took a loaner (2008 Yaris Hatchback), and went about my business. A few hours later, Jennifer called back, said the Tundra was fixed and ready to go. I picked up a repaired, washed and clean Tundra, and gave back the Yaris. I had a synthetic oil & filter change while the truck was in the shop. I had a perfect, no-hassle service event. More

This was my first new car ever and only the 2nd time I have ever purchased any car at a dealer (last time was 18 years ago). I was quite apprehensive about the whole process, having heard many horror sto have ever purchased any car at a dealer (last time was 18 years ago). I was quite apprehensive about the whole process, having heard many horror stories. I started via email with Paul Friedman who was able to quickly match the price from a another dealer on a Toyota Prius. I chose Herb Chambers because they were much closer to me than the other dealer. Paul quickly handed me off to Jay Li, a really great, low pressure, easygoing guy. He always carries a cell phone when at work and I never once had any trouble reaching him, he always picked up, and always called back when he said he would. Hi original estimate of when the car would arrive was accurate. When I showed up to pick up the car I met with Nate the finance manager. He was also very friendly and low-pressure. Did not push on the extras, just explained the options. He also quickly matched a price I found somewhere else for one of the options. Drove the car home the same day and could not believe how easy the whole thing was! More

The Toyota service center at this dealership does not inform their customers about the costs of repairs in good faith. I received a bill for repair work that included fees of $801 for materials, and ove inform their customers about the costs of repairs in good faith. I received a bill for repair work that included fees of $801 for materials, and over $2300 in labor for work that was completed by 3 PM after a 7:15 AM drop off. The labor charges approach $300/hour (!), far in excess of customary rates. More

Nightmare! Couldn't get out of there fast enough! More

We went in to buy a Sienna LE AWD. Spent 3 hrs there to get a price. Agreed to this, signed everything and set up pickup time for the car. Showed up tp pick up the car. Had our check cashed already by the get a price. Agreed to this, signed everything and set up pickup time for the car. Showed up tp pick up the car. Had our check cashed already by them. Waited 50 mins to get the car. See our sales assistant leaving all of a sudden with jacket on. Manager comes up to say sorry but the sales assistant told us you wanted a FWD but told you you'd get an AWD. The price we quoted was based on a FWD. That car has suddenly (and conveneinetly) been sold to someone else and we have no other AWDs in the warehouse. What a shame - you lose. You lost on all that wasted time. Unless you want to drop 3K more above the price we agreed. No? Oh, ok here's your cash back. A few days later. Seeya. We have very little remorse because we don't care and don't need to pretend we do. More

We visited this dealer last week to look at the RAV 4, 4x2, 4 cylinder. Our sales person offered us a 2006 "demo" model with just a few thousand miles, driven by one of the sales managers for the last fe 4x2, 4 cylinder. Our sales person offered us a 2006 "demo" model with just a few thousand miles, driven by one of the sales managers for the last few month that was essentially new, according to our sales person and manager there that Sunday night. When we drove in the next day to look at the demo model, it reeked of smoke and air freshener (it was a very poor attempt to mask the smoke), had a number of scratches and dings on the sides and both bumpers and scuff marks and dirt in the back. After a test drive and the typical long wait time while our sales person ostensibly fought for us to get a good deal with his sales manager, they offered us $19,999 for this model - which is barely invoice for a new one. We'd be fools to pay that for a 1 year, reasonably well-used car, excluding the sales/doc fees/etc. Who lets their staff smoke in a demo car? I wouldn't buy my car from a dealer who allows their staff to treat their own cars this way, let alone bring it to them for service. What a laugh. We could get a new 2007 for almost the same price from a number of local dealers. The unnecessary time we had to wait for them in the dealership so they could convince us they were haggling to bring down the price - and try to wear us down - was a waste of our time. More

You need to have xxxxx when you go to this dealer. They are one of the more agressive sales team I've dealt with. All that includes a camera recording at the finance guy. In the end, I felt pressured, are one of the more agressive sales team I've dealt with. All that includes a camera recording at the finance guy. In the end, I felt pressured, thirsty, and hungry (got in at 6pm, and out almost at 10pm!), and just signed my life away. I thought things through and decided I made a really bad decision. Called the dealer and nobody wanted to really talk to me. I went in to the shop, spoke to Diodoro, he said "No problem. I'll go talk to Nathan". A minute later he popped up and said it's cancelled. So it was pushy, but they were honest so I give them 5 for friendliness. Overall experience is 2 because they were really pushy. Pricing on my car was about 1k over the other dealers. Granted they are in the city, I think that's a tad bit too much when a dealer less then 10 miles away is selling the identical car for almost 2k less. More

Very pushy to sell, agressive in selling used cars also, when I was not interested in it.<br><br>They seem very deceptive, although I told them I only want to test drive and need few days to decide upon, th when I was not interested in it.<br><br>They seem very deceptive, although I told them I only want to test drive and need few days to decide upon, they kept on pushing and they put you in very uncomfortable position. Before I went to test drive, they said they will have the car that I want to test, but when I went there, they didn't have what I wanted to test instead they pushed me to test some other car. Multipe sales folks get involved and try push you go buy and make quick decision.<br><br>All in all, they didn't create comfortable environment and let you think freely and breath.<br><br>I would NOT recommend them. Even though I am going to buy Toyota, I am not giong to get it from them.<br><br>The thing I also didn't like about them is, the agent called me a day after and says they were rude because his boss was in bad mood. How do you beat that? They dare to even come back and push you. Why would you care if some one is xxxxxxx because they had bad day? Thats is not being professional. And I don't believe it was bad mood either, they try to play mind games, one guy pretends like he is your friend and other guy is agressive. I dont think the people who work there are happy to and they get their anger out on buyers. More

I have a 2002 Toyota Tundra pickup, which I purchased at a now-defunct dealership in Needham, MA (Salamone). When I moved near Herb Chambers Toyota, I thought I'd give them a try for service. I had a numbe a now-defunct dealership in Needham, MA (Salamone). When I moved near Herb Chambers Toyota, I thought I'd give them a try for service. I had a number of warranty/Tech. Svce. Bulletin issues with the truck...brakes, leather seat deterioration, and corroded wheel. All were handled with great friendliness and efficiency by the staff. Normal maintenance is also a plus. <br><br>I don't have particular knowledge about the sales side of this Toyota store, but have had pleasant conversations with the General Manager Don Papparella. More