Herb Chambers Toyota of Boston

I am writing this review to share my experience comparing with other dealers. I have a great experience for buying NEW Toyota PRIUS 2010 with Li Zhang. Li was very knowledgeable and helped me buying my new c with other dealers. I have a great experience for buying NEW Toyota PRIUS 2010 with Li Zhang. Li was very knowledgeable and helped me buying my new car. Thanks for Li and Herb Chambers once again for completing deal in 3 hours. More

NEVER go to Herb Chambers to buy a used car. First, I was sold a lemon. Literally, the car had been submerged in water and a creature had been living in the engine (no exaggeration). Then, I took advantage o sold a lemon. Literally, the car had been submerged in water and a creature had been living in the engine (no exaggeration). Then, I took advantage of their money-back guarantee (which starts on the day you sign the papers, not the day you receive the car... I didn't actually get the car until 5 days after I signed the papers... what a great policy...). I was forced to deal with them with the process of trading it in and they treated me like they were doing me a favor. They never made phone calls that were repeatedly promised, the salespeople dragged their feet and tried to use every single dirty used car salesperson con in the book. I had to make ten separate trips to the dealer before getting my car. Then, they sold me a 2010 vehicle without the remote-access device and tried to charge me $200 for it!! RIDICULOUS! More

Tom Hannon assisted me in the lease of my new Highlander. He was very knowledgeable about the car and helped me understand the differences between the Highlander and Rav-4. Once I decided on the Highlander He was very knowledgeable about the car and helped me understand the differences between the Highlander and Rav-4. Once I decided on the Highlander, Tom made sure I had it on time. I've had the car for a week and I love it. See you in 36 months! Sincerely, Laura MacInnes More

I have reviewed this dealership for a few reasons. This is by far the best experience I have had at a cealership, and I have been to quite a few. The customer service given by Ryan McDonnell was tremendous is by far the best experience I have had at a cealership, and I have been to quite a few. The customer service given by Ryan McDonnell was tremendous. He was extremely knowledgable and happy to answer all questions related to a variety of vehicles. He was very patient and gave us space to look around and wasnt all over us the second we walked in the door. He first greeted us and asked if there was anything specific we were looking for. Since we told him we werent sure he told us a few facts about each of the cars and then told us to look around and to come see him if we had any question. So certainly we had questions and since he wasnt so pushy we were happy to go back to him and give him our business. I will certainly recommend this dealership, and this salesman in particular! Great job. More

This was the worst experience I have had with a dealership! The salesperson was very friendly and professional. However, the manager was very cocky and unprofessional in his interaction with us a dealership! The salesperson was very friendly and professional. However, the manager was very cocky and unprofessional in his interaction with us and was willing to see us walk out the door. My husband and I left the dealership and purchased a vehicle from another dealership the same day! I would not recommend this dealership to anyone. More

I had a mixed experience at Herb Chambers, started bad, ended good. I was going in as a young female, first-time car buyer. I had a specific idea of what I wanted and a car picked out. The main complaint w ended good. I was going in as a young female, first-time car buyer. I had a specific idea of what I wanted and a car picked out. The main complaint was that I was promised phone call updates that didn't take place until I complained. The lack of phone calls led to me not being told that the car I wanted had been brought to the dealer and the car being given to someone else. Fortunately, the other buyer's credit wasn't great, so by chance, the first salesperson's mistake was rectified. Thomas, the second salesperson, came into a situation that wasn't great and made the most of it. I was angry, at that time Thomas took over, the dealer had nothing I was interested in, and he was put in charge of trying to make me happy with inventory I didn't want. Not an easy task, but he lucked out when the car I wanted was returned. By the time I decided on the car and took a test drive, I was laughing because of Thomas. He made the paperwork as painless as possible. So overall, good experience. More

I would like to just express the comfort I feel purchasing my vehicle from Herb Chambers dealers. I just traded in my Honda Accord that I purchased (used) from Herb Chambers Toyota and brought to H purchasing my vehicle from Herb Chambers dealers. I just traded in my Honda Accord that I purchased (used) from Herb Chambers Toyota and brought to Herb Chambers Honda every six months for my oil change. I have never had any problems with this vehicle, but decided to trade it in for a Ford Explorer that I purchased from Herb Chambers Ford of Braintree, because of a new addition to the family. Ron Novin was the model salesman. I will always deal with Herb Chambers and HIGHLY recommend them for your purchasing needs. John Castonguay, Quincy, MA More

I was in the market for a car on my own for the first time and was very anxious about the experience. I looked into Toyota because I was hoping to get a great deal on a solid car (which Toyota was offer time and was very anxious about the experience. I looked into Toyota because I was hoping to get a great deal on a solid car (which Toyota was offering in order to keep business up following the recalls). My father helped me out with the initial investigation and from the beginning, Ryan was actively helpful and honest. He was friendly throughout the experience and took my budget into consideration when helping me set up my lease. He was very patient with my questions, many of which were probably very obvious to experienced car purchasers. He continued to be receptive to questions after the sale and ensured me that he would be available for further assistance throughout the life of my lease. More

Tom Hannan was our primary point of contact and was extremely professional, friendly and informative - he was also very patient on a busy saturday (we spent almost 5 hours test-driving cars and arrangi extremely professional, friendly and informative - he was also very patient on a busy saturday (we spent almost 5 hours test-driving cars and arranging the purchase). We were uncertain which car we wanted and he helped us select a new RAV4 and got us a great deal on a 3-year lease. Both Nate Piasta and Chris Wong were also very helpful when needed. We felt our needs were properly considered in terms of a car (no upselling) and our concerns and issues were promptly addressed. Highly recommended More

Had a great experience working with Richard O'Brien and others at Herb Chambers. They stayed late to help us out, were relaxed and friendly and it was a good experience overall. Did not feel like we were others at Herb Chambers. They stayed late to help us out, were relaxed and friendly and it was a good experience overall. Did not feel like we were being 'wheeled and dealed'. Good price, too - and then they drove the car up two days later and delivered it to us in Maine! Richard was wonderful to work with. Highly recommend. More