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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,098 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,098 reviews

April 21, 2025

Sean Cho has been helping me with maintenance on my Camry for a long time now. He's very good at his job and he's very professional. The mechanics at Herb Chambers are pretty good. More

by D from Boston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Herb Chambers Toyota of Boston responded

Hi D! Thank you for sharing your experience with Sean and the team at Herb Chambers Toyota of Boston! We're glad to hear that you've been satisfied with our maintenance services. We appreciate your support and look forward to continuing to assist you in the future!

April 20, 2025

staff was so helpful and friendly while working out a deal, we were very satisfied with our experience More

by phil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph, Silvia
Apr 21, 2025 -

Herb Chambers Toyota of Boston responded

Hi Phil, we're delighted to hear that our team at Herb Chambers Toyota of Boston provided you with a helpful and friendly experience. Thanks for choosing us! Safe travels!

April 20, 2025

Thorough review by mechanic. “Rattling” noise was a clamp that was disconnected. Remived, literally 5 seconds of work. Charged $85 labor. Other labor charges higher than with oth More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Herb Chambers Toyota of Boston responded

It's concerning to hear about your experience with our labor charges. We strive for transparency and competitive pricing, so if you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

April 19, 2025

Depending on service agents, the good one is good. Not pushy and honest about what work really needed to be done. Fair price. Work with your insurance company in a timely manner. More

by MinCostMaxMiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience with Herb Chambers Toyota of Boston! We're glad to hear that our team provided honest and efficient service. We appreciate your feedback and look forward to assisting you again in the future!

April 09, 2025

Sean was very polite and carefully listening. Service was fast and meaningful. Waiting accommodation is great! More

by Eduard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Herb Chambers Toyota of Boston responded

Eduard, we're delighted to hear that Sean provided you with attentive service and a comfortable experience at Herb Chambers Toyota of Boston. Thank you for the feedback!

March 23, 2025

Worst service advisor to work with in all of Boston. Toyota should be ashamed. Will not give you price for a repair over the phone let alone let you know if your car is still under basic warranty. More

by Fide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Fide responded

Sean Cho is the worst service advisor to work with. Had an amazing analogy about how doctors don’t let you know the price of their services over the phone, proceeded to be hostile most likely due to his own ego and lack of ability to provide minimal customer service. Great at baiting and switching; wants to trap you into creating a service appointment for a diagnosis and have you agree to diagnosis fee. Once you get to the dealer he will find a way to void the warranty and charge you the full bill. This is a great business model but would look horrible if one should complain to the better business bureau (BBB). Instead of answering your questions Sean will be purposefully dodgy, passive aggressive and cut you off to ask you several times if you want to schedule an appointment. Will put you on hold two or three times, tell you he will refer you to his manager which he won’t. Sean does not know how to speak to customers and does not have any social IQ. This is not a great way to build relationships with customers who purchased their vehicle at the same dealer and own both basic and extended warranty plans on their vehicle.

March 21, 2025

We brought our RAV4 Hybrid in for service on a recalled part and for a solution to the mystery of why our fobs had both developed an inability to open their locked car. Everything went smoothly, and we als More

by janetcohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel, Yann
Mar 24, 2025 -

Herb Chambers Toyota of Boston responded

Janet, we're delighted to hear that Manuel and Yann provided such a seamless service experience at Herb Chambers Toyota of Boston. It's great to know the video explanation was helpful for you! Thank you for trusting us with your RAV4 Hybrid's care.

March 13, 2025

Thank you, Gary Francois and staff. As always, very pleased with the excellent customer service. I was notified via phone call and sent a video of progress of my vehicle while it was be More

by Carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Herb Chambers Toyota of Boston responded

Carole, thank you for taking the time to share your positive experience with Gary and the team at Herb Chambers Toyota of Boston. We're delighted to hear that you appreciated the updates on your vehicle's progress and felt well taken care of by our staff. Your kind words mean a lot to us!

March 04, 2025

Excellent customer service. I was informed of progress as it was being done. Fast, and efficient. More

by lowe_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Herb Chambers Toyota of Boston responded

Thank you for the positive feedback about your recent visit here at Herb Chambers Toyota of Boston! We hope to see you again next time!

March 03, 2025

I had a great experience buying my new car! I worked with Adam and Sam and both were courteous, helpful and very supportive of my decision! Made me feel very comfortable and confident with that More

by peggymc617
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Shabana in sales and Sam in finance
Mar 04, 2025 -

Herb Chambers Toyota of Boston responded

Peggy, we're delighted to hear that Adam and Sam provided such a supportive experience at Herb Chambers Toyota of Boston! It's wonderful knowing you felt comfortable and confident with your purchase. Enjoy your new car, and thank you for choosing us!

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