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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,093 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,093 reviews

March 23, 2025

Worst service advisor to work with in all of Boston. Toyota should be ashamed. Will not give you price for a repair over the phone let alone let you know if your car is still under basic warranty. More

by Fide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Fide responded

Sean Cho is the worst service advisor to work with. Had an amazing analogy about how doctors don’t let you know the price of their services over the phone, proceeded to be hostile most likely due to his own ego and lack of ability to provide minimal customer service. Great at baiting and switching; wants to trap you into creating a service appointment for a diagnosis and have you agree to diagnosis fee. Once you get to the dealer he will find a way to void the warranty and charge you the full bill. This is a great business model but would look horrible if one should complain to the better business bureau (BBB). Instead of answering your questions Sean will be purposefully dodgy, passive aggressive and cut you off to ask you several times if you want to schedule an appointment. Will put you on hold two or three times, tell you he will refer you to his manager which he won’t. Sean does not know how to speak to customers and does not have any social IQ. This is not a great way to build relationships with customers who purchased their vehicle at the same dealer and own both basic and extended warranty plans on their vehicle.

March 21, 2025

We brought our RAV4 Hybrid in for service on a recalled part and for a solution to the mystery of why our fobs had both developed an inability to open their locked car. Everything went smoothly, and we als More

by janetcohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel, Yann
Mar 24, 2025 -

Herb Chambers Toyota of Boston responded

Janet, we're delighted to hear that Manuel and Yann provided such a seamless service experience at Herb Chambers Toyota of Boston. It's great to know the video explanation was helpful for you! Thank you for trusting us with your RAV4 Hybrid's care.

March 13, 2025

Thank you, Gary Francois and staff. As always, very pleased with the excellent customer service. I was notified via phone call and sent a video of progress of my vehicle while it was be More

by Carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Herb Chambers Toyota of Boston responded

Carole, thank you for taking the time to share your positive experience with Gary and the team at Herb Chambers Toyota of Boston. We're delighted to hear that you appreciated the updates on your vehicle's progress and felt well taken care of by our staff. Your kind words mean a lot to us!

March 04, 2025

Excellent customer service. I was informed of progress as it was being done. Fast, and efficient. More

by lowe_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Herb Chambers Toyota of Boston responded

Thank you for the positive feedback about your recent visit here at Herb Chambers Toyota of Boston! We hope to see you again next time!

March 03, 2025

I had a great experience buying my new car! I worked with Adam and Sam and both were courteous, helpful and very supportive of my decision! Made me feel very comfortable and confident with that More

by peggymc617
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Shabana in sales and Sam in finance
Mar 04, 2025 -

Herb Chambers Toyota of Boston responded

Peggy, we're delighted to hear that Adam and Sam provided such a supportive experience at Herb Chambers Toyota of Boston! It's wonderful knowing you felt comfortable and confident with your purchase. Enjoy your new car, and thank you for choosing us!

February 18, 2025

It is the best place to buy a car from it the people are very polite and fast services. More

by Amel Hussein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Shabana
Feb 18, 2025 -

Herb Chambers Toyota of Boston responded

We appreciate your five-star review, Amel! Our team looks forward to seeing you again! - Herb Chambers Toyota of Boston

February 17, 2025

Carlos was very helpful and informative. Glad to do business with him. Looking forward to driving the car off the lot. More

by Luke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Zmudzien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers Toyota of Boston responded

Hi Luke, we're delighted that Carlos provided you with helpful and informative service at Herb Chambers Toyota of Boston. Enjoy driving your new car!

February 17, 2025

I found Herb Chambers of Boston to be professional, well organized, and prepared for my visit. Everyone that I spoke to that day was kind, helpful, and more than happy to help me. I couldn’t have asked for More

by Camry Girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Prinston
Feb 18, 2025 -

Herb Chambers Toyota of Boston responded

Hi! Thank you for sharing your experience with us! We're delighted to hear that our team at Herb Chambers Toyota of Boston made your visit enjoyable and seamless. We appreciate the kind words and look forward to assisting you again in the future!

February 06, 2025

I brought my vehicle in for service and all my issue was not taken care of More

by jjmathurin78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Herb Chambers Toyota of Boston responded

I'm disappointed to see this feedback and would like to make sure any outstanding concerns get resolved to your satisfaction. At your earliest convenience, would you please contact me directly? Thank you, Howie Reske - General Manager - hreske@herbchambers.com

February 01, 2025

Drove in for an inspection sticker. Sean wrote up my service order as soon as I walked up to the desk. My car was done within 20 minutes. Made my day. More

by dpromano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Sean and the team at Herb Chambers Toyota of Boston made your inspection process quick and easy! Thanks for sharing your experience with us.

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