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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.8
283 Reviews

283 Reviews of Herb Chambers MINI of Boston - Service Center

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September 13, 2023

Friendly and efficient customer service. Quick and full support for needed repairs. Care was ready at the time promised. More

by rabbis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Herb Chambers MINI of Boston responded

We're glad to know you had a positive service experience with our team at Herb Chambers MINI of Boston! Thanks for trusting us with your vehicle repair needs! We'll see you next time. Safe travels!

September 09, 2023

Excellent customer service with a nice showroom. Access is easy and convenient. Service appointment was timely and fast More

by Ponttif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Herb Chambers MINI of Boston responded

We're glad to know you had a timely and efficient service appointment at Herb Chambers MINI of Boston. Thanks for appreciating our showroom and customer service!

September 08, 2023

Let’s start from the beginning. I have an appointment for an oil change. That’s the service required pop up in my mini. So because I will be in Boston, I have decided to go for the More

by Konoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Dias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Herb Chambers MINI of Boston responded

It's disappointing to read about your experience. This is not the level of service we aim for and it's clear that there were some serious miscommunications during your visit. I understand how frustrating this must have been, especially with such a new vehicle. We would like to rectify this situation and ensure you receive the correct information regarding your car's needs in future visits if possible. Please reach out directly so we can discuss further. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

September 07, 2023

Amazing service! Great customer service! I loved that Theo kept me updated while my mini was being serviced. I left with a nicely washed car. More

by Ellie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Herb Chambers MINI of Boston responded

Hey Ellie, thank you for sharing your amazing service experience with Theo at Herb Chambers MINI of Boston! We'll see you next time! Have a great ride!

September 02, 2023

I’ve been going to this dealership for 25 years. Best service and the mini service team is consistent; honest and takes great care of me. More

by Llow72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Herb Chambers MINI of Boston responded

We're so glad to know you've been with us for 25 years at Herb Chambers MINI of Boston! Our team always aims to provide honest and top-notch service. Thank you for your continued trust in us, we look forward to many more years together!

August 31, 2023

Had an alternator replaced that cost around $2,270. After the repair, the mechanic told me my car looked great and I was super confident going back out on the road. The same problem occurred within a f More

by Dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theo Turney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers MINI of Boston responded

It's important for us that our customers feel confident in the repairs we provide, and it sounds like we've let you down here. We'd appreciate the opportunity to learn more about what happened so that we can address this situation properly. Please reach out when you have a moment. We look forward to speaking with you soon! Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

August 30, 2023

Mark done an excellent service job on my mini cooper! And, look forward to scheduling the next maintenance job with him again!! More

by mmtjstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the 5-star rating! We're glad to know that Mark provided excellent service for your Mini Cooper here at Herb Chambers MINI of Boston. We look forward to seeing you again for your next maintenance appointment! Have a great day!

August 29, 2023

excellent customer services! It is such a great and pleasant experiences in this dealership. Highly recommended. More

by Applepie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Herb Chambers MINI of Boston responded

We're delighted to know you had a great experience at Herb Chambers MINI of Boston! Your recommendation means the world to us. Safe travels in your new ride!

August 25, 2023

Mark is a joy to work with I have enjoyed his assistance and humor for many years.. He makes sure no unnecessary work is done and what is done is on a timely basis. More

by bobbyt1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers MINI of Boston responded

Hey Bobby, we're delighted to know that you always had great and enjoyable service experiences with Mark at Herb Chambers MINI of Boston. Thank you for your loyalty and kind feedback! We'll see you next time. Safe travels!

August 24, 2023

The service was great. All problems of my Mini Cooper was resolved. They also kindly gave 10% discount. More

by Matthew M. Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers MINI of Boston responded

Hey Matthew, thank you for the positive review! We're glad to know you had a great service experience at Herb Chambers MINI of Boston. We always strive for customer satisfaction! Have a great day!

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