Herb Chambers MINI of Boston - Service Center

My intuition told me my MINI wasn't quite right though I couldn't say why. Mark kindly listened to me and agreed to get the mechanics to take a look. It turned out that I had what could have turned into a couldn't say why. Mark kindly listened to me and agreed to get the mechanics to take a look. It turned out that I had what could have turned into a very extensive, expensive, leak in my steering column and a few other lessor problems that come with a 2002 in 2011. Mark promptly called me with the news and talked me through my options. He is always, and I mean always, helpful, knowledgeable and friendly. It's funny. Mark first started in MINI sales and actually sold me my beloved MINI. I loved working with him through that process and lamented I'd not get to work with him once my MINI was bought. Lo and behold, at the time of my first scheduled service who met me at the bay--Mark! Lucky, lucky, MINI owners get to work with Mark. MINI repair last week in the hundreds, working with Mark Ravin--priceless! More

The primary reason I'd buy another Mini is due to the high level of service I consistently get from my service agent at Herb Chambers in Boston, Mark Ravin. Never under delivers, always courteous and ju high level of service I consistently get from my service agent at Herb Chambers in Boston, Mark Ravin. Never under delivers, always courteous and just an absolute pleasure to deal with when it comes to the hassle of keeping up with routine and the few unanticipated service visits. I hate dealing with that stuff, would rather be driving, but these guys are pros at making it not so bad. Keep up the good work and good luck hanging on to such good help. More

Herb Chambers Mini 1168 Commonwealth Ave. Boston Ma. 02134... I just want to know you have such a great team in customer service. I've been loyal to your team since 2000. I bought my 1st BMW 328 CI a 02134... I just want to know you have such a great team in customer service. I've been loyal to your team since 2000. I bought my 1st BMW 328 CI and enjoyed it for 7 years. Then I fall in love with Mini Cooper on 2007. It such a nice super car, loved the way it handles,looks sharp and awesome turbo engine. Anyways I am sending this email to you to let you know that you are lucky to have Mark Ravin in your TEAM.... He's just very informative when it comes to servicing my car and he will take care of my car as if it his own. One word I can say to your team IMPRESSIVE customer service. Thanks guys,.. Sherry Wu :) More

Mark Ravin took care of me again. Got my tire fixed from pot hole damage asap without notice. I called Mark on a Monday morning after hitting a pot hole and blowing out my tire. Having to drive for work I pot hole damage asap without notice. I called Mark on a Monday morning after hitting a pot hole and blowing out my tire. Having to drive for work I did not know what I was going to do. He said don't worry, I'll get it fixed for you this morning. Mark is always going the extra mile for his customers. And calmed my worries tht I would be without a car for half a day. I can say that Mark is the main reason I use this dealership. More

Mark Ravin is always a pleasure to deal with. If he is there to take my car for service, I know the job will be done well. He is the reason I continue to use Herb Chambers for my service and will continue there to take my car for service, I know the job will be done well. He is the reason I continue to use Herb Chambers for my service and will continue to do so. My mini has had more than its share of service required outside of normal maintenance and Mark has been very helpful in managing those issues. I wish I did not have them at all but happy to have had such good service. More

Love going there. It's a long trip for me but the quick, friendly, comprehensive service (and the free wi-fi) makes it worth the time and distance. I always enjoy seeing Mark and he always recognizes me (th friendly, comprehensive service (and the free wi-fi) makes it worth the time and distance. I always enjoy seeing Mark and he always recognizes me (that makes a person feel good). Keep up the great work. More

I have been taking my mini to Herb Chambers Mini for past two years for service. I can only say that the service has been exceptional! The service team along with the mechanics really know what they are d two years for service. I can only say that the service has been exceptional! The service team along with the mechanics really know what they are doing. They are helpful, friendly, and most importantly honest. More

When I had to come in for my service it was quite busy...I left my car running outside and I came into the service area....I called ahead but had no apt. My car was due for a service, and a bit more busy...I left my car running outside and I came into the service area....I called ahead but had no apt. My car was due for a service, and a bit more -that I was unaware of....Darin, immediately checked me in, and got all my info. I then was put into a rental within 15min or so....he told me he would call at the beginning of next week to tell me how my car is....and being a holiday weekend I didn't exoect to hear back till wed or so. I got a call the next day -Friday ....and he told me I needed a new clutch and all the other service was being done....and he would call sometime around wed or so....I had issues with the rental and called 1st thing Monday morning(check engine light ), Darin told me to stop in and trade out the rental for another, so I did 1st thing Tuesday morning...and was told my car wold be ready within 2hrs! When i got my car it was washed off and clean....ran AMAIZINGLY,and took only 15min again to get me out of there and I was back in my car . I was excited to get my car back, and that it took less time than expected...the best part was EVERYTHING WAS COVERED UNDR MY WARRENTY....I was extremely pleased with my service, and I always am each time I go : ) not only did they take care of my car, but made sure I was in a safe rental when I had issues with the 1st one...they didn't have to but Darin went above and and beyond ... Amy h. More

Mark Ravin and Matt Attleton do such a super job in service that I continue to bring my MINI to them from Concord NH for all services. They have genuine enthusiasm for their work, are extremely knowle service that I continue to bring my MINI to them from Concord NH for all services. They have genuine enthusiasm for their work, are extremely knowledgeable and make every effort to be helpful. I have never before come across such terrific staff in any service department I have dealt with. People, including my wife, ask me why I drive all the way to Boston! Mark and Matt are extremely thoughtful about the somewhat more cumbersome logistics of my trip and always come up with ways to make things go as smoothly as possible. I really appreciate their efforts and the good work the service department does and will of course continue to make the trip to Boston whenever necessary. More

I've had to come here a couple of times--regular service and problems that come up. Every time they are prompt and professional. They get me in and out as quickly as possible, and they work around my craz and problems that come up. Every time they are prompt and professional. They get me in and out as quickly as possible, and they work around my crazy schedule. I will continue to bring my car here for as long as I live in the area. More