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Herb Chambers MINI of Boston - Service Center
Boston, MA
280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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280 Reviews of Herb Chambers MINI of Boston - Service Center
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May 10, 2015
Above and beyond I have been bringing my mini for service to you for 2 plus years. I have always had a great experience you always keep me updated on what's happening I have been bringing my mini for service to you for 2 plus years. I have always had a great experience you always keep me updated on what's happening and how long it will take. My appointments have always been on time and I love the Sunday morning hours I live and work in western ma so this is very convenient for me. The last visit I had I feel as though you went above and beyond you needed to keep my car so you gave me a loaner. I had a family emergency the next day which had me traveling to Va when I called there was no questions only taking car you just said be safe and hope all goes well. You have no idea how great fun I am for the kind words and no hassle about taking car. I will always remember this and recommend you to all my friends and relatives. The service consultants were Liz and Dave Thank you Lisa Schnare More
by Happy mini
Employees Worked With
Jamie Chisholm
March 24, 2015
Excellent Service-Surpassed Expectations! Mark Ravin in service is outstanding! I have never dealt with a more competant, professional, service writer. He offers a high level of customer servi Mark Ravin in service is outstanding! I have never dealt with a more competant, professional, service writer. He offers a high level of customer service and seems to genuinely love his job and mini coopers. I have bought and sold hundreds of vehicles in my professional career and I choose to drive over an hour to have my mini serviced by Mark and his team. The online booking tool for appointments is very easy to use. The waiting area is comfortable with plenty of seating, WIFI, and complimentary beverages. The service door is difficult to find your first time to the dealership. The dealership is in a heavily congested area but the service staff seems to have a system that works. More
by jen.brugliera
Employees Worked With
Mark Ravin
October 01, 2011
When I bought my car from Ian Miller, he promised to help me every time I need to come in for my scheduled service. He gives very good service and I send all my friends to buy car from him. me every time I need to come in for my scheduled service. He gives very good service and I send all my friends to buy car from him. More
by ministripe
Employees Worked With
Ian Miller
March 21, 2011
My intuition told me my MINI wasn't quite right though I couldn't say why. Mark kindly listened to me and agreed to get the mechanics to take a look. It turned out that I had what could have turned into a couldn't say why. Mark kindly listened to me and agreed to get the mechanics to take a look. It turned out that I had what could have turned into a very extensive, expensive, leak in my steering column and a few other lessor problems that come with a 2002 in 2011. Mark promptly called me with the news and talked me through my options. He is always, and I mean always, helpful, knowledgeable and friendly. It's funny. Mark first started in MINI sales and actually sold me my beloved MINI. I loved working with him through that process and lamented I'd not get to work with him once my MINI was bought. Lo and behold, at the time of my first scheduled service who met me at the bay--Mark! Lucky, lucky, MINI owners get to work with Mark. MINI repair last week in the hundreds, working with Mark Ravin--priceless! More
by paulasplace
Employees Worked With
Mark Raven
February 14, 2011
The primary reason I'd buy another Mini is due to the high level of service I consistently get from my service agent at Herb Chambers in Boston, Mark Ravin. Never under delivers, always courteous and ju high level of service I consistently get from my service agent at Herb Chambers in Boston, Mark Ravin. Never under delivers, always courteous and just an absolute pleasure to deal with when it comes to the hassle of keeping up with routine and the few unanticipated service visits. I hate dealing with that stuff, would rather be driving, but these guys are pros at making it not so bad. Keep up the good work and good luck hanging on to such good help. More
by gschumway
Employees Worked With
Mark Ravin
February 12, 2011
Herb Chambers Mini 1168 Commonwealth Ave. Boston Ma. 02134... I just want to know you have such a great team in customer service. I've been loyal to your team since 2000. I bought my 1st BMW 328 CI a 02134... I just want to know you have such a great team in customer service. I've been loyal to your team since 2000. I bought my 1st BMW 328 CI and enjoyed it for 7 years. Then I fall in love with Mini Cooper on 2007. It such a nice super car, loved the way it handles,looks sharp and awesome turbo engine. Anyways I am sending this email to you to let you know that you are lucky to have Mark Ravin in your TEAM.... He's just very informative when it comes to servicing my car and he will take care of my car as if it his own. One word I can say to your team IMPRESSIVE customer service. Thanks guys,.. Sherry Wu :) More
by sherrywu
Employees Worked With
Mark Ravin
February 12, 2011
Mark Ravin took care of me again. Got my tire fixed from pot hole damage asap without notice. I called Mark on a Monday morning after hitting a pot hole and blowing out my tire. Having to drive for work I pot hole damage asap without notice. I called Mark on a Monday morning after hitting a pot hole and blowing out my tire. Having to drive for work I did not know what I was going to do. He said don't worry, I'll get it fixed for you this morning. Mark is always going the extra mile for his customers. And calmed my worries tht I would be without a car for half a day. I can say that Mark is the main reason I use this dealership. More
by Gtreeskis
Employees Worked With
Mark Ravin
February 08, 2011
Mark Ravin is always a pleasure to deal with. If he is there to take my car for service, I know the job will be done well. He is the reason I continue to use Herb Chambers for my service and will continue there to take my car for service, I know the job will be done well. He is the reason I continue to use Herb Chambers for my service and will continue to do so. My mini has had more than its share of service required outside of normal maintenance and Mark has been very helpful in managing those issues. I wish I did not have them at all but happy to have had such good service. More
by leezamir
Employees Worked With
Mark Ravin
January 31, 2011
Love going there. It's a long trip for me but the quick, friendly, comprehensive service (and the free wi-fi) makes it worth the time and distance. I always enjoy seeing Mark and he always recognizes me (th friendly, comprehensive service (and the free wi-fi) makes it worth the time and distance. I always enjoy seeing Mark and he always recognizes me (that makes a person feel good). Keep up the great work. More
by KatheMarieD
Employees Worked With
Mark
January 21, 2011
I have been taking my mini to Herb Chambers Mini for past two years for service. I can only say that the service has been exceptional! The service team along with the mechanics really know what they are d two years for service. I can only say that the service has been exceptional! The service team along with the mechanics really know what they are doing. They are helpful, friendly, and most importantly honest. More
by Nicole Siegel
Employees Worked With
Darren
