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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.8
280 Reviews

280 Reviews of Herb Chambers MINI of Boston - Service Center

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June 25, 2021

U guys have been good to me since I started leasing from u More

by joyhassard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Herb Chambers MINI of Boston responded

We're so happy to have you as a customer! Thank you so much for the five-star review! We look forward to seeing you again soon! - Herb Chambers MINI of Boston

June 23, 2021

They are always friendly and helpful, I enjoy their service. More

by tomkinsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
Jun 23, 2021 -

Herb Chambers MINI of Boston responded

This is so great to hear! Thank you! - Herb Chambers MINI of Boston

June 16, 2021

Mark in Service was terrific to work with. Job was done properly, car was sparkling when I got it back, price was reasonable. Happy to be a customer. Jim Dorsey More

by jimdorsey44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Herb Chambers MINI of Boston responded

We're happy to have you as a customer, Jim! Thanks for the great feedback on Mark and our team!

June 11, 2021

Always a great experience on my mini at Herb Chambers. Mark Raven is always on top of things in this top notch service department. This is why I keep coming back. More

by Prbergman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Herb Chambers MINI of Boston responded

We're so happy to hear it! Thank you for the awesome rating and review! We'll share your five stars with Mark and look forward to providing more awesome care to you in the future! See you next time! - Herb Chambers MINI of Boston

June 05, 2021

They have fantastic customer service. I would purchase another car there. The service department is friendly and extremely helpful. It’s a big reason why I would buy there again. More

by KLav
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your confidence in Herb Chambers MINI of Boston, and for your business. We are thankful to have you as a customer!

May 28, 2021

Service department is expensive over charge. I believe seven minis and I am done never again with only 16,000 miles they said I needed new brakes and it’s not covered on the warranty anymore More

by Jeanniefrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Appleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Herb Chambers MINI of Boston responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret that wasn't the case this time. Please reach out to me at your earliest convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

April 30, 2021

Mark is the most amazing person. My mini Cooper is now 18 years old. He pays great attention to detail as well as his customers needs. Such a kind hearted human being. Truly a gem More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Herb Chambers MINI of Boston responded

We are so happy that Mark can do such a great job for your Mini Cooper! He is truly an asset to Herb Chambers MINI of Boston.

April 27, 2021

They found the problem! Fixed it quickly and let me know ASAP!! Love Herb Chambers Service! Matt and Mark are just terrific! Thanks so much! More

by My MINI Cares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Herb Chambers MINI of Boston responded

You are so welcome! We are so happy that our team could get your car back in tip-top shape!

April 20, 2021

Personal service was excellent. Mark Ravin called me to confirm the appointment and greeted me when I arrived. Car was serviced, cleaned and returned. Perfect. More

by stevencollier4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Herb Chambers MINI of Boston responded

We're so glad Mark and our team could earn five stars for great service! Thank you for coming to Herb Chambers MINI of Boston!

April 16, 2021

Mark and his crew have kept my 17-year-old Mini alive and well and beautiful all this time. He is thoughtful, thorough and mindful of budget constraints. I can’t say enough good things about him! More

by xxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 22, 2021 -

Herb Chambers MINI of Boston responded

xxx - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Mark and the team are always able to do exactly that. Thank you for your kind words and your loyalty! - Herb Chambers MINI of Boston team

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