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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.8
280 Reviews

280 Reviews of Herb Chambers MINI of Boston - Service Center

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January 05, 2022

Honestly I’m drive out of my way almost 1 hour to service at Mini of Boston just for Mark in Mini Service. I’ve had nothing but good experience since buying a car from them several years ago—top notch all th More

by GMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Herb Chambers MINI of Boston responded

Thank you for trusting Herb Chambers MINI of Boston with your service needs! We appreciate you making the hour-long drive to work with Mark & the team and we look forward to seeing you at your next visit. Take care and thanks again!

December 28, 2021

Mark in service is fantastic-professional, fast and friendly. He happily goes the extra mile! More

by DedeN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Herb Chambers MINI of Boston responded

We're glad to hear that Mark could provide you with a five-star experience, Dede! Thank you for coming to Herb Chambers MINI of Boston!

November 17, 2021

Annual oil change & check up. My leased convertible is now 2 years old. Didn’t need to make an appointment - work was done quickly. No problems. Excellent and courteous service. WiFi service was excel More

by Satisfied Mini Owner - Waltham, MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Colon
Nov 18, 2021 -

Herb Chambers MINI of Boston responded

Thank you for the wonderful feedback! We appreciate your business and look forward to your next visit with us here at Herb Chambers MINI of Boston!

November 03, 2021

Getting a "loaner" Mini to use while work on mine was being done was a useful, first-time, memorable experience! Thanks! More

by djfilimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Herb Chambers MINI of Boston responded

We're happy the Herb Chambers MINI of Boston team provided a five-star experience! Thank you for leaving your awesome review!

Nov 04, 2021 -

djfilimon responded

την ειρήνη και το καλό!

October 28, 2021

Excellent customer service, nicest people, and my car got a nice wash as well! Free lyft to work was also a nice touch More

by Elaineb227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name! He filled in for Joel!
Oct 29, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your review, Elaine! We loved hearing your positive feedback! See you next time!

October 15, 2021

Love Mini… but this experience left me frustrated. Asked for my inspection sticker to be done along with oil change. Mini had my car 24 hrs…. When I picked up and PAID $35 for inspection sticker and drove More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one who helped is listed
Oct 20, 2021 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share your honest feedback. As a loyal customer, we're sorry to hear about your recent situation. Please contact me at your earliest convenience so we can get this straightened out. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 01, 2021

Great service on all minor repairs needed to my CPO MINI Countryman! The team here is fantastic! More

by Mariahecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein, Sarah Hunter
Oct 01, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your kind words! We hope to have you as a customer for life at Herb Chambers MINI of Boston!

September 20, 2021

Great staff, clean waiting room - excellent car care! Couldn’t ask for a better experience More

by Rose B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers MINI of Boston responded

We're so glad you enjoyed visiting Herb Chambers MINI of Boston, Rose! Thank you so much for your great five-star review!

September 16, 2021

Mark is a great guy and he spent time to help me out personally with my situation when he didn't have to. More

by L Wall
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Herb Chambers MINI of Boston responded

We're happy Mark helps you feel comfortable bringing your vehicle to Herb Chambers MINI of Boston! Thank you so much!

September 04, 2021

They did an excellent job servicing my mini. However, the wait was a bit longer than I expected and longer than I was quoted. I had to go ask if my car was ready and it was. I wonder how long it was sitting More

by Dana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Colon
Sep 07, 2021 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share this feedback. We apologize for the wait, as well as the lack of communication, and will be addressing these comments with our team so that we can work to do better next time. Take care and please don't hesitate to reach out if we can be of service again in the future!

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