Herb Chambers MINI of Boston - Service Center

Mark in the service department is fantastic and is the reason I keep coming back. The service is friendly, professional and responsive. I have the utmost confidence Mark is ensuring I receive the best ser reason I keep coming back. The service is friendly, professional and responsive. I have the utmost confidence Mark is ensuring I receive the best service possible. More

I’m on my third Mini from Herb Chambers and the one main reason for repeats is the great service dept. Mark is exceptional! He greets every customer by their first name and makes you feel as if your car is reason for repeats is the great service dept. Mark is exceptional! He greets every customer by their first name and makes you feel as if your car is the only one in service bay no matter how busy they are. It really is rather unusual to have such faith in a service department these days.But thanks to Mark I do! I really don’t think I would be a repeat customer if it weren’t for that fact. More

My visit to Herb Chambers MINI was with Mark Ravin in service. His coordination with my appt. was great, my loaner was available, and he spent alot of time answering questions about my tires and how I c service. His coordination with my appt. was great, my loaner was available, and he spent alot of time answering questions about my tires and how I could inexpensively fix a bit of bumper damage. I bought out my MINI Lease, but may continue my service there because of great service and some fixed package pricing for basic services. More

Arrived 7:30 AM with major car issues- fixed by 5:00 PM Theo. Awesome Theo. Awesome More

Excellent service! !! I have been a customer for over 20 years and have never been disappointed. !! I have been a customer for over 20 years and have never been disappointed. More

Amazing service. This is a friendly, knowledgeable, helpful team who takes the time to listen. This is a friendly, knowledgeable, helpful team who takes the time to listen. More

Mark was absolutely the best. Despite my car being old and having way too many issues he was very clear on what was important to fix for safety reasons. I was expecting a several Despite my car being old and having way too many issues he was very clear on what was important to fix for safety reasons. I was expecting a several thousand dollar bill but in the end it was a few hundred bucks and the car works perfect. Very different experience from other dealerships that seem to force the most insignificant “repairs” on the customer. I also appreciated the video of the service inspection provided that gave me a good idea of what was going on. More

I've only had good outcomes at Herb Chamber's Mini and I think it is entirely due to Mark Ravin in the service department of Mini. I don't know what I would do if Mark wasn't there. Give the man a pay rai think it is entirely due to Mark Ravin in the service department of Mini. I don't know what I would do if Mark wasn't there. Give the man a pay raise. He is knowledgeable, efficient, kind and extremely fair. He always tells you like it is and trys to help in any way possible to get you back on the road with out ruining your pocketbook. Great work Mark! More

The service area is clean and well sorted out. My Service Advisor, Theo Turney, was ready and waiting for me when I arrived at the appointed time for my easy online scheduled appointment. He noted My Service Advisor, Theo Turney, was ready and waiting for me when I arrived at the appointed time for my easy online scheduled appointment. He noted my service special coupons, told me it would take about an hour and a half and directed me to either the BMW customer lounge or to a more private MINI customer lounge. I chose the latter and it was comfortable, uncrowded with easy access wifi. My MINI was ready for me in almost precisely one hour and a half. Checkout was quick, email follow up with receipt and detailed vehicle status report arrived quickly thereafter. A great experience in every way and from beginning to end. My advice to fellow MINI drivers: Go to Herb Chambers and ask for Theo! More

BMW and Mini share this compact location but I have had great sales and services experiences over the last 5 years! great sales and services experiences over the last 5 years! More