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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.8
283 Reviews

283 Reviews of Herb Chambers MINI of Boston - Service Center

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July 21, 2023

Really good guy. Very helpful Why do I need to use fifteen words. That’s ridiculous More

by Johnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Herb Chambers MINI of Boston responded

Thank you for your shoutout to our team at Herb Chambers MINI of Boston! We'll see you on your next visit, safe travels!

July 07, 2023

Easy to schedule an appointment for service. Professional staff is friendly and responsive to questions and concerns. Very satisfied with the whole process More

by dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the great review! We're glad to hear that our team at Herb Chambers MINI of Boston provided you with a five-star experience. Your satisfaction is important to us, so we appreciate you taking the time to share this feedback. Have a fantastic day and please don't hesitate to reach out if we can be of service again in the future!

July 01, 2023

The service department always meets my expectations. They are professional and efficient. I recommend Herb Chambers Mini service department. More

by bostoncook
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the kind words and recommendation! We're glad to hear that our service department consistently meets your expectations. We appreciate your support and look forward to serving you again at Herb Chambers MINI of Boston. Have a great day!

July 01, 2023

Mark offers personal and supportive sevice on intake and follow up. The general service department treats the cars and customers with respect. More

by rabbis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Herb Chambers MINI of Boston responded

Thank you for trusting Mark & the Herb Chambers MINI of Boston team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!

June 29, 2023

Mark at Mini of Boston did an outstanding job of coordinating an unusual and complicated repair and advocating to have it covered under warranty. The service team is always professional, personable More

by Carolyn K
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Herb Chambers MINI of Boston responded

Hi Carolyn! Thank you for the fantastic review of Mark and our service team at Herb Chambers MINI of Boston. We're so glad to hear that they provided outstanding coordination and advocacy for your repair. We appreciate your kind words, and we'll be sure to pass along the kudos to Mark! Have a great day!

June 28, 2023

Outstanding service to fix the brake issues in our Mini. It was fixed right so the problem is gone. More

by kodicken
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Herb Chambers MINI of Boston responded

We're so glad we could help fix the brake issues with your car! Thank you for being a Herb Chambers MINI of Boston customer!

June 25, 2023

I’ve never had my car serviced here (I don’t even own a MINI) but they have the gall to add me to their mailing list every year or so, so I figure I’m entitled to say these spammers suck. More

by Spam Police
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I’ve never had my car serviced here (I don’t even own a MINI) but they have the gall to add me to their mailing list every year or so, so I figure I’m entitled to say these spammers suck.
Jun 26, 2023 -

Herb Chambers MINI of Boston responded

We're disappointed to hear that you have been added to our mailing list without your consent. We strive to respect the privacy of all individuals and apologize for any inconvenience this may have caused. Please contact me so that I can remove you from the mailing list immediately. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

Jun 26, 2023 -

Spam Police responded

I shouldn’t have to contact you individually about this. You should HONOR automated unsubscribe requests and VERIFY emails before adding folks to your lists. Try updating your email practices to the 21st Century.

June 22, 2023

Sam did the very best he could to help me get the best service deal for my old and battered Mini. Highly recommend. More

by Anna
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Herb Chambers MINI of Boston responded

Thanks for the recommendation, Anna! We're glad Sam could assist you with your Mini and find the best service deal. If you ever need anything else, don't hesitate to reach out. Have a great day! - The Herb Chambers MINI of Boston Team

June 16, 2023

The Herb Chambers dealership is very efficient and very effective. The staff is courteous and professional. More

by ralexander924
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Herb Chambers MINI of Boston responded

Thank you for your positive feedback about our Herb Chambers MINI of Boston team! We appreciate your business and look forward to serving you again next time!

June 11, 2023

Mark was an absolute pleasure. Enjoyed the complimentary inspection event (could have done with fewer email/text/voicemail/telephone reminders)). Crazy $700 price to replace a grou More

by MINI Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Herb Chambers MINI of Boston responded

Thank you for your great review of Herb Chambers MINI of Boston! We're glad to hear that Mark provided excellent service and advice during your visit. We understand your concerns with the cable replacement cost and we'll be sure to pass along the feedback regarding multiple reminders. Please let us know if you have any further questions or concerns in the future!

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