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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.8
283 Reviews

283 Reviews of Herb Chambers MINI of Boston - Service Center

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August 23, 2023

Sam was terrific with letting me know the status of my car, which had been flooded in the recent rains. The team followed a protocol to dry out my car and saved it from being determined a "total". I was More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Maureen responded

I would highly recommend Herb Chambers Service.

Aug 24, 2023 -

Herb Chambers MINI of Boston responded

Hey Maureen, thank you for the positive review! We're pleased that Sam provided you with great customer service during your visit. We appreciate your recommendation and see you again! Safe travels!- The Herb Chambers MINI of Boston Team

August 20, 2023

Mark in Mini service provides excellent customer service experience with clear communication and technical knowledge. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers MINI of Boston responded

We're happy to hear Mark provides you with such fantastic service! Thanks for your trust in the Herb Chambers MINI of Boston team. We look forward to seeing you next time!

August 20, 2023

Mark Ravens was terrific in explaining my options and making sure my mini was well taken care of and that the work was finished in time for me to leave when I needed to. He is great! More

by pcsonnenschein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2023 -

pcsonnenschein responded

I was very pleased with the service on my car and Mark Ravens was terrific.

Aug 22, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the 5-star rating! We're pleased that Mark provided you with great customer service during your visit. We'll see you next time at Herb Chambers MINI of Boston! Have a great ride!

August 17, 2023

I always have wonderful experiences at Herb Chambers Mini, they’re so kind and helpful. I can’t recommend them enough! More

by Ileana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers MINI of Boston responded

Hi Ileana, we're so glad to know you've had consistently great experiences at Herb Chambers MINI of Boston. Thanks for the high recommendation! We'll see you next time!

August 16, 2023

Annual service was smooth and efficient. Staff were a pleasure. Questions were all well answered. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hi Mini! We greatly appreciate your positive feedback regarding your recent annual service experience at Herb Chambers MINI of Boston. It brings us immense joy to hear that our staff provided you with smooth and efficient service. Safe travels!

August 15, 2023

Top shelf, customer-centric service advisor. I went as far as knocking on the door of the dealership GM to express my appreciation of Mark's service More

by Bosbrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers MINI of Boston responded

Bosbrave, it's great to know that you had a positive experience with our service advisor Mark. However, we noticed your rating doesn't match the feedback and wonder if there might have been an oversight or other aspects of your visit that didn't meet expectations. We'd appreciate any additional insights you could share. Please feel free to reach out directly at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

August 15, 2023

Good Afternoon My name is Latrina Gray. I always get treated With respect, mark mark is such a wonderful guy. Hes so nice and kind all the time. I come there whenever I need repairs and my More

by Latrina Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hey Latrina, it's great to know that Mark and our team at Herb Chambers MINI of Boston consistently provide you with wonderful service experiences. We appreciate your loyalty and look forward to seeing you at your next visit. Safe travels!

Aug 16, 2023 -

Latrina Gray responded

Whenever I need service On my car I will be Coming to herb chambers.

August 13, 2023

Mark Ravin is a jewel. Knowledgeable, personable, makes getting MINI service a pleasure. Because ofvMark, I wouldn’t consider going anywhere else for MINI service, regardle More

by Sgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

We're so glad to know that Mark has been able to make your MINI service experience a pleasure at Herb Chambers MINI of Boston. We appreciate your loyalty and look forward to serving you for many more years!

August 08, 2023

What can I say about Mark that I haven’t already said. One of the most incredible people I have ever met. Honest professional down to earth. Humble people person the best of the best. I can’t say enough g More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're over the moon to know that Mark has made such a positive impact on your experiences with us at Herb Chambers MINI of Boston. It's wonderful to have you as part of our family and we look forward to continuing this journey together!

July 26, 2023

They know their stuff; and they are very nice people too. They always have your interest at heart and never try to get you to fix things that don't need fixing in your Mini. More

by Cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Krappe 5 Stars. The best maintenance manager in all the Herb Chambers Dealerships. Rodrigo Mereno Five Stars and Liz give you the best price for a Mini you could get; with ZERO pressure.
Jul 26, 2023 -

Herb Chambers MINI of Boston responded

Hey Cliff, thank you for the 5-star rating! We're happy to hear that you had a positive experience with our team at Herb Chambers MINI of Boston. We always aim for transparency and honesty. We'll see you next time!

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