Herb Chambers Lincoln of Norwood

Very happy with the experience at Lincoln Norwood. This is by far the best car buying experience I have ever had. About two weeks ago I, accompanied by my sister walked into Lincoln of Norwood in searc This is by far the best car buying experience I have ever had. About two weeks ago I, accompanied by my sister walked into Lincoln of Norwood in search of a pre-owned SUV. We were greeted warmly as soon as we entered the facility and were introduced to our salesman, Kelley Malone. Kelley patiently listened to my needs for my next car and walked us outside to show us some models that might fit. During this time there was absolutely NO pressure at all. None. My sister and I were given all the time in the world to sit in the cars, test all the vehicle functions, and ask all the questions we want. Once I picked out a car I liked we were presented with multiple finance options and were given a clear explanation on the pros and cons of each. As with the car selection process outside there was no pressure and Kelley even took the time to step away while my sister and I discussed my options. After signing the paperwork, Kelley worked double to get my plates transferred off my old car, and get the new car registered and inspected. My sister and I arrived in my trade in and we needed to pick up her daughter from after school so we really appreciated the expediency. Before we pulled off Kelley even asked if we could spare 15-20 minutes so he can go over the infotainment system and vehicle functions. He felt I didn't get a good enough overview earlier during the test drive and wanted to make sure I was completely comfortable leaving the dealership. The gesture was much appreciated. Later that night and the following day (Saturday) I noticed that the engine was making an odd puttering noise and there was an exhaust smell in the cabin. I emailed Kelley with my concerns. An hour later (on a Saturday mind you) he replied apologizing for the inconvenience and promising to have someone from Service call me on Monday. I'm ashamed to say that due to past experiences I didn't have much faith and I foresaw much anguish trying to get this fixed. So it was much to my surprise that on Monday, while getting ready for work I got a call (at 7:30am!) from Greg at the Service dept. He said Kelley left him a note telling him that there were a couple of issues with the car and wanted to know if I'd be able to bring the car in today. Since he was so prompt in following up with me I had more than enough time to bring the car in before work. He gave me a loaner (a beautiful new MKZ) so I can go home and go to work instead of using a vacation day waiting for the car to get done. Greg called about two hours later to tell me the car is fixed. It was a small part that needed to be replaced that addressed both the engine noise and cabin smell. The car has been fine ever since. He even offered to have a driver bring my car to my home and drive the loaner back at whatever time worked best for me. A very useful service that's standard at this dealer. The next day Kelley called to make sure everything was OK and to let him know if anything else pops up. If you're still reading this my apologies for the lengthy review. This was such a good experience I felt the need to sit down and take the time to do a full write up. I really like my car. It makes me enjoy driving again. I won't hesitate to recommend this dealer (and Kelley) to anyone looking to purchase a new car. -Ed More

So pleased w/our MKX purchase+service @HerbChambers/Norwood Our salesman Danny was very knowledgeable about Lincolns, answered all our questions/concerns, delilvered the car to us in RI a few days later, & spen Our salesman Danny was very knowledgeable about Lincolns, answered all our questions/concerns, delilvered the car to us in RI a few days later, & spent over an hour programming the computer settings we chose, showing us how to maneuver the many options, & assuring our comfort with our new/used vehicle. We also appreciated Jim Lewis who dealt with us amidst time constraints at the end of very busy day with yet another buying couple waiting after us. He was professional competant, friendly & efficient -- just what we all needed! More

Danny Jordan - no pressure wonderful buying experience My lease contract was about to expire and I had no idea what my next car is going to be. Just for giggles my husband and I visited Lincoln in Norwood. My lease contract was about to expire and I had no idea what my next car is going to be. Just for giggles my husband and I visited Lincoln in Norwood. Danny welcomed us in that time. There was no pressure, which made the whole process so much more pleasant. He listened, he understood my limitations and was very professional along the way. Thank you Danny for a wonderful buying experience! More

BEYOND FIRST CLASS CUSTOMER SERVICE This is the first review I’ve ever written for anyone, even if asked. I feel the exceptional service I received from Herb Chambers Lincoln of Norwood This is the first review I’ve ever written for anyone, even if asked. I feel the exceptional service I received from Herb Chambers Lincoln of Norwood should be shared. I went to this dealership after seeing a used car listed online. When I got to the dealership, I expected the service you get from a typical dealership - being ignored because I looked too young to be able to afford a car or being talked to getting another vehicle I never considered. I was completely wrong. The staffs in this dealership are professional and friendly from beginning to end. I want to note that this vehicle is NOT a Lincoln and the vehicle year is 2011. The internet manager I first corresponded with was very friendly and knowledgable. Jillian McDermott was able to get answers to address some of my concerns. When I got to the dealership, I met another internet manager who was helping Jillian out as she was out, (I forgot her name, sorry!), and she was super friendly as well. She directed me to the sales person, James Santsaver, who helped me throughout the process. James was super friendly and even though I was unsure about purchasing this vehicle, he was not pushy. I admit I may be one of the tougher customers to deal with, but James did not get upset. He was able to address my concerns and for what he can’t answer, he was able to bring the business manager (I also forgot his name, sorry!) to provide the rest of the answers. He was very helpful and knowledgeable about a vehicle that they don’t specialize in selling. Once I finally decided to purchase the vehicle, James was very accommodating. He understood my concerns for an older used vehicle and made accommodations for when we complete the paperwork so I can make the most of the mandatory used car warranty in case any issues were to arise. We scheduled for me to come in on a Thursday night after the vehicle has been serviced to complete the paperwork, but the business manager that does the finance paperwork fell sick so I couldn’t stop in that day. I asked if there was something else we can do so I can get the car on Friday and James quickly found a resolution for me. He had the business manager that does the financing call me Friday morning to go over finance options, then offered to bring paperwork for me to sign and complete, then also drop off the car to me. I couldn’t believe the resolution brought forth to me as I’m purchasing a 2011 vehicle that is NOT a Lincoln. At the moment that was presented to me, I felt as if I was purchasing a brand new Lincoln from them. Everyone involved in the process of helping me purchase the vehicle and getting it delivered to me were all very professional and provided a super phenomenal experience. They stood by their word and were helpful every step of the way. The service Herb Chambers Lincoln of Norwood provided is beyond first class. After this experience, I wish every vehicle I purchase comes from them, be it a Lincoln or not. This type of customer service is super rare and I would like to give them praise for it. If anyone is in the market for a Lincoln or any used car on their lot, please make a trip to this dealership! You will not regret it! More

Greg Mirable made this experience great We bought a 2015 Lincoln MKS here this summer and because of our experience with Greg Mirable, it was as pleasant as it could possibly be. Greg is ex We bought a 2015 Lincoln MKS here this summer and because of our experience with Greg Mirable, it was as pleasant as it could possibly be. Greg is extremely knowledgeable, friendly and helpful. He seems like more of a friend than a salesman. His explanations of the technology (some of which was unfamiliar to us) made riding in the car even more pleasant than we had anticipated.He repeatedly told us to call him with any questions, and when we did, he always found time to be of assistance. We wouldn't hesitate to recommend Greg to help anyone who is looking for a new or used car. Jim and Anne Amnott More

Great experience Kelly and James S were the best. Thank you for making my purchase a pleasant experience. There was no pressure , which was a great plus. I also app Kelly and James S were the best. Thank you for making my purchase a pleasant experience. There was no pressure , which was a great plus. I also appreciate the time in explaining all the features of the car. I feel very comfortable. I am happy I made the right choice and would come back for additional purchases. Sincerely, Peggy Wratschko More

Great car buying experience at Herb Chambers of Norwood! Purchasing my new vehicle at the Herb Chambers Lincoln Dealership was as stress- free, pleasant, positive car buying experience I've ever had. It sta Purchasing my new vehicle at the Herb Chambers Lincoln Dealership was as stress- free, pleasant, positive car buying experience I've ever had. It started with a prompt and pleasant call back from Internet sales and upon my arrival, James Santsaver was terrific; patient, courteous, very professional, and as knowledgeable and straightforward as could be. The car looked great, was priced right and James was prepared for my appointment by familiarizing himself with all the new car options, and taking me through the safety and convenience settings. Financing was quick and efficient and the General Manager graciously thanked me for my business. I'm a Herb Chambers Dealership fan now. More

One of a Kind. I give them 5 stars because they did a great job. Took care of me 100% and i would recommend this dealer to anyone at any time. Ask for James !! I give them 5 stars because they did a great job. Took care of me 100% and i would recommend this dealer to anyone at any time. Ask for James !! More

Top Notch First car I've bought from HC Lincolin, but the second off of Greg Mirabile. This was an easy transaction, Greg is a great person to work with. His First car I've bought from HC Lincolin, but the second off of Greg Mirabile. This was an easy transaction, Greg is a great person to work with. His work at the old Owen Motors is why I came back to him at Herb Chambers. However the Herb Chambers experience was certainly top notch and working with Jim to wrap everything up was pleasant. A clean, welcoming atmosphere is exactly what you would expect. I recommend them 100%. Although I didn't work with her this time, Danielle is always awesome to work with when I bring my car in for service. More

Exceptional This by far was the best car buying experience my wife Rita and I have ever had! The back and forth communication with the Herb Chambers team was exc This by far was the best car buying experience my wife Rita and I have ever had! The back and forth communication with the Herb Chambers team was excellent. Our Sales representative Mara Russell was fantastic; I sensed her interactions with as where truly genuine! Mara took care of everything and made it look easy. I would recommend Herb Chambers Lincoln to my friends, and tell them to ask for Mara. Rita and Michael More