Herb Chambers Lincoln of Norwood

Chambers Lincoln of Norwood, MA may boast all it wants about their service departments. Well, I’m one of their customers for the time being and find them nothing less than abhorant to deal with. It w about their service departments. Well, I’m one of their customers for the time being and find them nothing less than abhorant to deal with. It was July 19, 2021, that I contacted Herb Chambers Lincoln in Norwood, relative to the engine in my 2019 MKZ leased vehicle was making unfamiliar loud noises. I brought it right in and was informed by the service department that the engine would need to be replaced or rebuilt. This is a vehicle with only 22,000 miles on it. In the meantime, I was temporarily provided with a little ‘roller skate’ of a vehicle, with filthy inside windows from Enterprise car rental to use. It was in no-way a comparison to the MKZ I leased from Chambers with its options. Nonetheless, with the understanding that the MKZ repair wouldn’t be too long, I took the rental and signed for the car insurance option in case anything happened during the supposedly short rental. After a number of weeks, Enterprise called me for my credit card again. That’s when I learned that my insurance for the rental to date was now $1,000 out of my pocket. Yes, I was stupid for opting for the additional insurance, but I wouldn’t have been placed in that position if it wasn’t for Chambers. I then called service and informed them of same and that I wanted my MKZ back or another MKZ with the options I had. But Chambers couldn’t or wouldn’t meet my request. The service department then provided me with a small SUV to use, with once again, dirty windows inside, and not in any way a comparison to the MKZ and my options. After another month went by, I called service and was provided with a used MKZ that was older than my leased one, and without my options like navigation, and also with dirty windows inside. Now the substitute MKZ change oil light is on and it needed to be brought in for service. I didn’t get my original leased car back until November 17. It was washed but the inside windows were dirty. (What a surprise!). Chambers had the vehcicle to repair for four (4) months. During that time period, not only have I been driving inferior products, but also paid $1,000 out of my pocket for insurance. Jason, the service manager stated they had lost five-mechanics, and that was why repairs were slower than normal. (How do you loose five mechanics if your treating them right?) Nonetheless, the day after I pick the car up, another noise is coming from the undercarriage and I have to take it back into Chambers. My 3-year lease expires this June, some 6 months away. I tried negotiating with Chambers for them to just keep the car and terminate my lease since Chambers failed to perform under the lease agreement. They refused. Now I bring my leased car back Monday for service to look at. Stay tuned! More

Everyone is so courteous helpful and knowledgeable any time you go to this Dealership lovit time you go to this Dealership lovit More

Great experience! Michael Mills was helpful, knowledgeable and very courteous. I would recommend Herb Chambers to my friends. knowledgeable and very courteous. I would recommend Herb Chambers to my friends. More

Outstanding service. The entire team went out of their way to accommodate and expedite my trade-in and purchase. I was out the door same day with my new car! way to accommodate and expedite my trade-in and purchase. I was out the door same day with my new car! More

Herb Chambers Norwood a great place. Nice to be “in there” as it’s clean and attractive, and the service is excellent there” as it’s clean and attractive, and the service is excellent More

As always the staff was professional , pleasant , and enjoyable. The service department was knowledgeable as well helpful and very humerus. I also spoke with Bill Owens who is always fun and gave me inf enjoyable. The service department was knowledgeable as well helpful and very humerus. I also spoke with Bill Owens who is always fun and gave me information which helped me understand the new options available . More

Great service. Fast and customer friendly love this dealership. Julie at the front desk is a pleasure to work with dealership. Julie at the front desk is a pleasure to work with More

Seth took great care of me and my car. He was thorough and followed up with my concerns. Took the time to research my car’s history and warranty status. and followed up with my concerns. Took the time to research my car’s history and warranty status. More

I received excellent service here for my problem. Everyone was very professional and nice to interface with. I am so pleased with the timely solution to my problem. Kudos to James. He was great Everyone was very professional and nice to interface with. I am so pleased with the timely solution to my problem. Kudos to James. He was great More

Very strong dealership with good product and nice inventory (Nov 2021). I talked to Ford, Volvo, VW before I bought here. inventory (Nov 2021). I talked to Ford, Volvo, VW before I bought here. More