Herb Chambers Lincoln of Norwood

Great service…Mara is the best ever! You can’t go wrong with this dealership! You can’t go wrong with this dealership! More

This was my first time getting service here and they were awesome. Started right out of the gate with James who was extremely helpful. I came in for an oil change and had questioned an echo with my hands f awesome. Started right out of the gate with James who was extremely helpful. I came in for an oil change and had questioned an echo with my hands free and they fixed that too. So happy with the service I received. More

I bought a Lincoln MKZ which I love. Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two more times & was told part was overnighted & then that they "dropped the ball" & finally done. Brought my car out for a broken seat & blower motor problem in dash. They told me it was a leaf & the seat was fine. I called the manager, Mr. Hern who told me "Your warranty is up so you will have to pay for an upholsterer to come & take your seat apart & your seat works fine." I wrote the CEO who never responded & got in touch with Lincoln directly. The car went back & they discovered the blower motor needed to be replaced but again no seat problem they said. Told me they were sending my car back & never watched the video I sent. They took my car back again but this time I went there & showed Jason the service manager the seat back moving. He said "Oh you are right, I am so sorry." They had to order the parts & now the seat is finally fixed only because I bitched & kept complaining. Mr. Hern never bothered to apologize for talking down to me. Instead of doing something above & beyond like a free oil change for causing me to send my car three times & be talked down to & told my warranty was over. (It is over in May 2022) he didn't have the decency to make good. I love my Lincoln but could never recommend Herb Chambers again. People make mistakes but humans acknowledge them & make good on them and apologize. Mister Hern was perhaps having a bad day but told me to take my car & nothing was wrong. The seat was broken and the driver's seat has to be in tact for the airbags to deploy. He sent my car back to me twice unsafe. Herb Chambers' upper management should be ashamed of how I was treated & make changes to the way they do business. More

They are very personable. They show you everything you need to know about the car before you leave. They show you everything you need to know about the car before you leave. More

Service was on time Jason greeted and was very professional and took care of my needs professional and took care of my needs More

Fantastic customer service. Jason always gets me in and out quickly. Incredible every time. No complaints! Jason always gets me in and out quickly. Incredible every time. No complaints! More

James and Mara were the best! Professional, pleasant, knowledgeable. Both made sure I understood everything. Can’t wait to pick up my Lincoln Aviator! Professional, pleasant, knowledgeable. Both made sure I understood everything. Can’t wait to pick up my Lincoln Aviator! More

Mara was great. Easy to deal with and vey knowledgeable she was not aggressive and helpful Easy to deal with and vey knowledgeable she was not aggressive and helpful More

Service at this dealership is always top notch. We make very long drives in our Lincoln, and always have it serviced prior to such a trip (18 hours of driving minimal). We have a high degree of con We make very long drives in our Lincoln, and always have it serviced prior to such a trip (18 hours of driving minimal). We have a high degree of confidence in the vehicle at all times because of the great service it receives. More

My experience with Herb Chambers Lincoln was top notch. Working with Christine Ferreira was a pleasure. She is very professional and very courteous of her customer. Christine stayed in contact with my wife Working with Christine Ferreira was a pleasure. She is very professional and very courteous of her customer. Christine stayed in contact with my wife and I on the status of our new car throughout the entire manufacturing process. Getting all of the paperwork done with Jim Lewis was a breeze. He explained everything clearly and was very thorough. Overall experience with Herb Chambers Lincoln was a 10! More