Herb Chambers Lincoln of Norwood

All of the staff were kind and efficient. Mara accepted me as a drop in customer and immediately made me feel valued. She ensured my comfort level with the process and my vehicle. Mara accepted me as a drop in customer and immediately made me feel valued. She ensured my comfort level with the process and my vehicle. More

My car was returned under the Massachusetts Lemon Law. Disastrous experience. Poor service at the dealership. Thank God this was a lease because I got everything back on paying $1125/mo. for 14 months, Disastrous experience. Poor service at the dealership. Thank God this was a lease because I got everything back on paying $1125/mo. for 14 months, after $7600 downpayment and returning the car with ONLY! 3000K miles on it! The long story version with names..... Selling me a car was easy, but it was downhill for me from that point on. Within 6 weeks, the battery died, thankfully in my own garage, but I had to have the dealership pick up my car on a flatbed. Ongoing problems included my phone never hooked up to the Infotainment system (neither did my husband's new I phone), the LCD touchscreen would dim out during driving, the navigation system never worked, etc. My salesperson, Brooke Gubala, failed to get my phone to communicate with the car and never followed up during the initial months of owning my car; never checked in to see how things were going. Probably, because she sold me a lemon, and so her job was done. Her husband Jason, and Rob the head mechanic (?) in the repair department, made me feel like I was the problem. They would hold my car in the shop for days, never being able to fix the Infotainment system. One time, my husband and I drove home from a long trip with no radio, no nothing! Everything Infotainment and navigation was dead. My brakes continually squeaked and I got the "Well, a service tech drove it home and back and we couldn't reproduce what you're saying is happening." On the battery giving me trouble, I was told I didn't work far enough from home for the battery to recharge itself. My husband was like "They're giving you a line!" Exactly! The Nautilus 2024 was rolled out with sooo many problems and never should have been released! Cushy ride - yes! Beautiful cabin - yes! Infotainment system horrible - yes! Was I afraid to drive it? - yes! After several times of my Black Label (very expensive monthly payments but this was my first ever new car - a gift to my 58 yr old self!) going back to the shop, I requested to return the car. Enter in more people into the equation! Months went by with several emails and people taking forever to resolve the situation, and the return process .... ahem .... "negotiations" to return the car began. I wanted a "deal" to get a new Nautilus, thinking that my car was just a misfit. Corporate Lincoln would only give me a $2500 "client credit". I wanted $7500 because of my aggravation and having to change my lifestyle because of this car. What about keeping me "in the Lincoln family"? They REALLY DIDN'T CARE. Starting conversations with Adam Waltemire, who I went through more trying to fix the car - infotainment, rotors, a door issue, I was introduced to Corporate Marie Dijak, my Lincoln Repurchase Coordinator. She was flat, unbending and often unavailable. So many emails and voice messages! I explained, several times, I felt endangered because the touch screen always dimmed out and was a distraction from the road. I just drove the short drive to work, and that’s it. I paid a lot of money for the “back and forth” with little that I received from this high end car! Doing the math, I paid $7.04 per mile, aside of gas, per mile that I drove the car! I could have Ubered for a better deal! . After one of my car's visits, Lincoln gave me a $250 gift certificate for my trouble and aggravation. But guess what - Marie Dijak TOOK IT BACK, claiming it was a "car payment". I spent that gift certificate! Manager Jeremy Hayes never even apologized when the repurchase check was picked up. The car was returned with 3,000 miles on it. I owned it for 14 months. I moved on to a Lexus RX 350h and haven't had one problem. Would I ever buy another Lincoln? Never. Neither will my family, friends or practice full of patients because they all saw me suffer with this car. Maybe someone else on this site will think twice before being "wooed" by the perceived value of the Lincoln family of vehicles. More

The experience was what I expected from a Herb Chambers dealership. Salesperson Ryan was even better. No pressure , listened and went to work for me !! dealership. Salesperson Ryan was even better. No pressure , listened and went to work for me !! More

No pressure, great service, cordial, welcoming. Thorough. 5 stars all day! Thank you James and Mara. Thorough. 5 stars all day! Thank you James and Mara. More

I have been taking my car for service at Herb Chambers Lincoln Mercury in Norwood for years. I am treated very well and always get great service. Lincoln Mercury in Norwood for years. I am treated very well and always get great service. More

James in the office- was fantastic. He found me a loaner at last minute on a busy Friday! My car was there for a week and several issues needed to be fixed. After having my car for He found me a loaner at last minute on a busy Friday! My car was there for a week and several issues needed to be fixed. After having my car for a few days- one of the main issues was NOT fixed. My car is still leaking oil and will need to be brought back in- even after they said they fixed it. Also said they washed and vacuumed my car- was not clean! More

All the sales staff was great. Knowledgeable and helpful. Made the entire process quick and easy with no games. Knowledgeable and helpful. Made the entire process quick and easy with no games. More

Incredibly attentive. Fastest car transaction I’ve ever experienced and we drove off lot, same day. Appreciate the work of William, Ryan and Jim. Fastest car transaction I’ve ever experienced and we drove off lot, same day. Appreciate the work of William, Ryan and Jim. More

Billy Owen stayed with us from start to finish; he was professional, knowledgeable and very patient. It was a great experience! professional, knowledgeable and very patient. It was a great experience! More

Great experience, fabulous service, highly recommend. I received a video of my service… Over the top.! I will definitely be back. I received a video of my service… Over the top.! I will definitely be back. More