Herb Chambers Lexus of Sharon - Service Center

Danny had been my Service Advisor for many years, found him again thanks to LinkedIn! He is a true professional and I have always trusted him to advise me on all my service needs. I know he will be hon him again thanks to LinkedIn! He is a true professional and I have always trusted him to advise me on all my service needs. I know he will be honest with me and has always taken the time to explain what needed to be done and why. His customer service is fantastic. I now drive 40 miles to have Danny take care of my car and since my husband just bought a Lexus we will bringing his car to him as well. You can't get anyone better than Danny, he is the best ! More

Over the last 40 years I have purchased over 100 vehicles. Buying a vehicle is a one time experience. Servicing the vehicles requires an ongoing, working relationship. Danny Blinn at Herb Chambers vehicles. Buying a vehicle is a one time experience. Servicing the vehicles requires an ongoing, working relationship. Danny Blinn at Herb Chambers is the best service rep I have ever encountered. He is knowledgeable, personable, and thorough. Danny makes sure that your experience is as seamless and easy as possible. He stays in contact with you, and if there is an issue he makes it his priority to deal with it and provide the best results possible. There are two other Lexus dealerships closer to my home than Herb Chambers, however I will go the extra "mile" to have Danny take care of my cars. Herb Chambers dealerships always advertise that they are the best at what they do. With Danny Blinn providing his expertise, those claims are justified. John O'Donoghue Concord, MA More

Ricky: Presents himself in a very professional manner. Very knowledgable about his position and the cars he is working on. Offers an explanation about the work that is to be performed and the cost. I woul Very knowledgable about his position and the cars he is working on. Offers an explanation about the work that is to be performed and the cost. I would recommend this agency to any of my friends for work or sales Walter shalvoy More

My service provider Ricky , went out of his way to help me decide wether or not to trade in my RX350 he took me upstairs and introduced me to the appropriate sales people me decide wether or not to trade in my RX350 he took me upstairs and introduced me to the appropriate sales people More

Frank was very helpful as he always is. Got me in right away to check on brakes which a local shop said I needed replaced. He said I did not need brakes and saved me hundreds of dollars. He is a great guy away to check on brakes which a local shop said I needed replaced. He said I did not need brakes and saved me hundreds of dollars. He is a great guy as well. Going to Lexus for service may cost a little more, but they know the car and fix it right. By the way I have found the prices on their vehicles to be the best around. And the experience is top notch. All the people are very helpful and friendly. More

As I told Kristen today, the service at this dealership is top notch. Kristen specifically keeps me very well informed as to the status of my service call while ensuring the my car is taken care of in a t is top notch. Kristen specifically keeps me very well informed as to the status of my service call while ensuring the my car is taken care of in a timely and professional manner. She is friendly, responsible and an excellent representative of the dealership as a whole. From buying the car from Nick K last year to the service I've received thus far, I would eagerly encourage anyone in the market for a Lexus to call them. More

This is a letter is sent to Herb Chambers Lexus regarding a visit there last June. ______________________________ Dear Mr. Negalha, I am writing to you to express my high level of satisfaction with a se a visit there last June. ______________________________ Dear Mr. Negalha, I am writing to you to express my high level of satisfaction with a service visit I had to your dealership on June 29, 2011. I have had both of our Lexus’s serviced at your dealership many times, and have always left your dealership happy and looking forward to my next visit. While I feel that most dealerships can easily satisfy customer’s requests for scheduled service, a true test of a dealerships commitment to the customer comes when service is needed is needed promptly and without warning. I had been experiencing low tire pressure in my 2002 Lexus ES300’s rear right tire for about a week, and after filling the tire with air and having it slowly leak out I called ****** Lexus of *******. ***** is located just ten minutes from my house, and I had a tire plugged there two years prior for $25.00. While I have had service problems with ***** in the past (the main reason I started coming to Herb Chambers) I figured that the since they had done well with plugging a tire in the past they could do it again. I called and had a same day appointment at 3PM for the tire to be plugged at the same price it was two years ago. When I arrived at the dealership the car was taken to a service bay and I went walking around ******’s facility. An hour and five minutes later I received a call that they had located a screw jammed in the tire causing the leak. At that time they informed me that even though the tire could be plugged they no longer offered that service, and that the appointment coordinator who told me they could was misinformed. They offered to patch the tire for the low cost of $70.00, and said that plugging tires was unsafe and that most dealerships had stopped that practice. I then called an independent shop who said that the practice was still very common and that it was very safe. I then returned to the dealership to pick up my car. I left the dealership with the spare tire on the rim which they installed for no charge. It was 4:30PM. I then immediately called Herb Chambers and spoke to Wes who assured me that tire plugs were indeed safe and that Herb Chambers could plug the tire for the price that ****** had promised. I asked what the earliest appointment available on Thursday morning would be and was very impressed when Wes offered an appointment at 5:30 that night saying the issue deserved an immediate appointment. I was very impressed and grateful that I was invited to come in for a very late appointment at essentially no notice to your staff. I went directly from ****** to Herb Chambers, and as always on arrival was greeted by a friendly valet. Within thirty seconds of pulling into the service drive Bill Henrique, who I requested after learning that Kristen Keough had left for the day, came out of his office and greeted me by name. He was completely filled in on my situation and did not ask to see a proof of price from ******. He simply told me to go relax in the lounge and told the valets to bring the car back immediately. Forty minutes later I was back on the road with the tire plugged and back on the car (with a wash and vacuum). I was especially impressed with the no nonsense superb costumer service I received Wednesday. There was no hesitation when it came to the offer of bringing the car in late that day or matching the un-met price from ******. Bill was friendly when he greeted me by name and did not even require a visit to his office. Everyone at your dealership from the Technicians in the back to the Valets out front should feel proud to work at such a customer service oriented dealership. P.S It goes without saying that the dealership was in immaculate condition. More