Herb Chambers Lexus of Sharon - Service Center

My antenna had to be repaired and I was quoted 150.00. Dealer stated was partially fixed and I had to return. Upon return they charged my 350.00 more than was quoted. Normal service okay but outside tha Dealer stated was partially fixed and I had to return. Upon return they charged my 350.00 more than was quoted. Normal service okay but outside that watch out. Also cancelled tire coverage still waiting for refund More

I purchased my first Lexus in 2002 and was so pleased with all that Herb Chambers Lexus afforded me pricewise and service wise that it was a no brainer that when I was looking for another car, I went with all that Herb Chambers Lexus afforded me pricewise and service wise that it was a no brainer that when I was looking for another car, I went back to Herb Chambers Lexus and purchased another vehicle in 2007. My dealings with all personnel (sales & service)has been nothing but a positive experience and I haven't had any reservations about referring this dealership to any of my family or friends. Their new facility in Sharon is quite a place. I enjoy the fact that they have a great waiting area (comfortable chairs), big screen TV, childrens' facilities where you can view your child while playing and if you are hungry, an assortment of different beverages, wrap sandwiches, muffins, danish pastry, etc. All in all, I will continue to purchase from Herb Chambers not just for the perks but to know that I have a reputable dealer, excellent cars and most of all the care that both the sales people and service people provide to me ..... More

Excellent service! Rich MacMillan was very attentive to my needs and got my car in and out of the shop in a timely fashion. I really appreciate the fact that the whole staff recognizes how valuable my time my needs and got my car in and out of the shop in a timely fashion. I really appreciate the fact that the whole staff recognizes how valuable my time is! My time spent in the cafe was relaxing and enjoyable. More

Awful service experience. The sales department will promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up t promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up the car during the first service and didn't even return our calls when we tried to complain. Summarily rejected all responsibility when we finally got to talk to them. Stay away from this place. More