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Herb Chambers Lexus of Sharon
Sharon, MA
5,687 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,687 reviews
January 10, 2011
I had bought three previous new Lexus vehicles from this dealership, starting in 1992, and most recently attempted to buy a fourth. The service department had always been pleasant and helpful, but I can't s dealership, starting in 1992, and most recently attempted to buy a fourth. The service department had always been pleasant and helpful, but I can't say the same for the sales department. There has been a constant churn in salesmen and other personnel at this dealership, so those who sold me my first three cars have long since gone elsewhere. This time around I drew Gerry Baker, who was personable, friendly, and helpful. I agreed to buy a Lexus ES350 from inventory and an acceptable purchase price was quickly reached. Then the entire purchase experience went downhill rapidly. Ed Amaral, the used car manager, offered me $5000 less for my mint condition low mileage Lexus trade-in, which had been bought at and serviced by this dealership, than its then-current wholesale book value. I refused to accept this classic low-ball deal, at which time a pushy and arrogant sales manager was brought in to nail down the sale. When I continued to refuse to accept the offered trade-in value, he became rude and abusive. I walked away from the deal and took my subsequent new-car business to another marque at another dealership, where I have been treated fairly and honestly. I am about to purchase my fourth new vehicle from them. By the way, I had a similar unpleasant experience with another sales manager at Herb Chambers when I bought my third car from them. That time around, I stood my ground and got the deal I wanted, despite the abuse. They provide a typical Toyota dealership good-cop bad-cop purchasing experience, the sole difference being that Lexus salesmen wear more expensive suits and the showroom floor is cleaner. Postlude I: six months after the sales debacle, I returned to Herb Chambers Lexus to turn in my SC430 at lease end. I was kept standing half an hour at the reception desk before someone could be found to take the keys and inspect the vehicle. A week later, Lexus (aka Toyota) Financial Services called, demanding to know where their lease vehicle was and why I had not turned it in! The dealership hadn't bothered to document the turn-in or notify the lessor of receipt. I also told LFS I would not be doing business with that dealership or them in the future. Postlude II: over a year and 12K additional miles after the low-ball trade-in offer, I sold that same vehicle to another dealership for $2000 more than Herb Chambers Lexus had offered me a year previously. Needless to say, I have no intention of returning to Herb Chambers Lexus nor purchasing another Lexus at any other dealership. They have permanently offended a long-time loyal customer and have not earned any further repeat business from me. More
by dgreen@aswltd.com
Employees Worked With
Gerry Baker
January 10, 2011
Rob was very professional, and courteous. I'd recommend him to all my friends. He explained all the details involved in the transactions and we left very comfortable with our purchase. I'll be sending othe him to all my friends. He explained all the details involved in the transactions and we left very comfortable with our purchase. I'll be sending other folks to see him, including my parents. I'll definitely be back to see him for my next purchase. More
by heavyko
January 06, 2011
Working with salesman Rocco Saghbini and manager Scott Brothers was a very positive experience and I highly recommend them to anyone looking for excellent customer service. Rocco was very knowledgeable a Brothers was a very positive experience and I highly recommend them to anyone looking for excellent customer service. Rocco was very knowledgeable about the car that I bought. When the deal was done, he spent extra time going over all of the features of the Lexus and he taught me how to use the car as well. He also did a great job making sure that the car was nice and clean. His attention to details greatly distinguishes him from other salesmen. He may be young, but he knows what he's doing! Scott, the manager, was one of the best that I've ever dealt with. More
by ShinyLexus101
Employees Worked With
Rocco and Scott Brothers
January 04, 2011
This is the second time I purchased a Lexus from Spero. He is extremely personable, friendly and knowledgeable. He is easy to deal with and makes the purchase very enjoyable. The delivery went real smoo He is extremely personable, friendly and knowledgeable. He is easy to deal with and makes the purchase very enjoyable. The delivery went real smooth and he spent well over an hour explaining all the new features. I certainly would recommend dealing with someone as professional as Spero. More
by bob30
Employees Worked With
Spero Costin
January 03, 2011
Rob Williams was wonderful, he made sure I got exactly the car I wanted at the right price! Rob was extremely helpful and thorough in going through the features of my new IS 250 and best of all he made s the car I wanted at the right price! Rob was extremely helpful and thorough in going through the features of my new IS 250 and best of all he made sure I got my big red bow!!!! I would recommend Herb Chambers Lexus to my friends and family and specifcally Rob Williams. More
by carrie_a99
January 02, 2011
Spero Coston is a true gentleman and a wonderful representative for the lexus product. He clearly believes in the quality and longevity of lexus. We returned to lexus in sharon because of the pr representative for the lexus product. He clearly believes in the quality and longevity of lexus. We returned to lexus in sharon because of the professionalism of Spero Coston. He understands that understatement speaks volumes - while the razzle dazzle of showmanship turns so many clients away. Both my husband and myself will certainly recommend Spero to our friends who may be interested in a new lexus. Kathleen & James Leonard More
by dblheaderleonard
Employees Worked With
Spero Coston
January 01, 2011
Rob was very helpful with the features of my new RX. He took the time to go over the car and show me how to use all options the RX had to offer. It was also great that he took the time to drive my car to took the time to go over the car and show me how to use all options the RX had to offer. It was also great that he took the time to drive my car to NH to do the transfer of plates. Overall I'm excited to now be a part of the Herb Chambers family! More
by jlober
January 01, 2011
I had a great experience buying my car. I couldn't have ask for a better salesperson. Robert Williams was not only knowledgeable, and helpful, but he never made me feel pressured. I would highly recommen ask for a better salesperson. Robert Williams was not only knowledgeable, and helpful, but he never made me feel pressured. I would highly recommend Robert and this dealership to anyone looking to purchase a new vehicle. More
by ljhem64
December 31, 2010
Spero Coston is friendly and genuinely cares about his clients. He's not pushy, like a lot of other salesmen. His knowledge about the Lexus I purchased made me feel confident I was choosing the right car clients. He's not pushy, like a lot of other salesmen. His knowledge about the Lexus I purchased made me feel confident I was choosing the right car for me. He was very thorough explaining to me all the features and information I needed to know about my new car. My whole experience was positive,from start to finish. I would rate Spero Coston as" Ultra Outstanding!". Deb More
by 60
Employees Worked With
Spero Coston
December 30, 2010
I made an appointment with Frank Cardinelli on Dec. 15th to have my SUV serviced as there was a warning light on my dash and I wanted it taken care of before the holidays. I went upstairs to have a cup of to have my SUV serviced as there was a warning light on my dash and I wanted it taken care of before the holidays. I went upstairs to have a cup of coffee and proceded into the showroom. What a pretty sight with all the white cars with red bows on top. There were two red suvs that really caught my eye. Mr. Williams approached me and we talked for awhile. He showed me all the new features that the 2011 had to offer. I was very much impressed by his manner and his knowledge of everything that I asked him about the new SUVs. Little did I know that I was going to be driving my xmas present home that night. When I decided to buy the SUV Mr. williams proceded to have the car ready with the transfer of plates, siminizing etc. He met me at that door the next morning to have the shield put on and sat with me most of the day explainning how to use the new toys in the car. Thank you Mr. Williams . I feel that if I need to know anything about my new SUV Mr. William would be there for me. Thank you Lexus. I would never buy another Vehicle other than a Lexus More
by carolann16
