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Herb Chambers Lexus of Sharon
Sharon, MA
6,361 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,361 reviews
November 01, 2016
Service manager doesn't understand the meaning of customer s This is my 3rd leased RX 350 in the last 6 years. My hazard light button fell into the dashboard when I went to turn on my hazard lights. I brought th This is my 3rd leased RX 350 in the last 6 years. My hazard light button fell into the dashboard when I went to turn on my hazard lights. I brought the car to Herb Chambers to have it repaired. It's a 2015 RX with approximately 28,000 miles on it. My service advisor told me it would cost $250 to remove the radio so they could determine what was wrong. She said I must have pushed the button too hard and that's why it broke. She said it wasn't covered under warranty. I asked to speak with the service manager, Tina. Tina stated the same thing and would not cover the service under the warranty. I told Tina I would write a bad review and report it to Lexus. I then took the car to Lexus of Watertown and they fixed the problem which was covered under the warranty. I will never return to Herb Chambers Lexus! More
by Karen K.
Employees Worked With
Tina and a female service advisor
October 27, 2016
buying a new car had a very good experience in buying my second car @ Herb chambers .Mark Vigor who was recommended to me by my neighbor was very helpful and explained had a very good experience in buying my second car @ Herb chambers .Mark Vigor who was recommended to me by my neighbor was very helpful and explained the car in great detail. More
by herb,chamber
Employees Worked With
Marc Vigor
October 19, 2016
Tracy Zhao is the best :) I just got LS460L from Herb Charmbers, and meet this awsome sales Tracy Zhao. She is the best sales kind and sweet. I was there for service and didnt I just got LS460L from Herb Charmbers, and meet this awsome sales Tracy Zhao. She is the best sales kind and sweet. I was there for service and didnt expecting to get a new car, but when i was looking Tracy came and very enthusiasm explain all the features about the car and even take out for testing, and because of that make me decide the car right away and she have help me with buying at the same day. Im very happy to meet Tracy, and have a good time shopping at Herb. More
by SamSun
Employees Worked With
Tracy Zhao
October 05, 2016
Robert Williams Outsta I was looking for a Lexus GS 350 when I arrived at the dealership .I was lucky enough to meet Bob Williams. He showed me several vehicles and I came a I was looking for a Lexus GS 350 when I arrived at the dealership .I was lucky enough to meet Bob Williams. He showed me several vehicles and I came across the perfect one. I took it for a test drive and that had me sold. Bob took a considerable amount of time explaining about all of the features the car had an answered all my questions. Bob went above and beyond his job description. This is the third automobile I've purchased from Herb Chambers and is the second from Lexus of Sharon. The reason is because of the dealerships and the sales people. When the time comes to purchase another Lexus I will definitely contact Bob Williams because he made my buying experience enjoyable. Your ratings down below only show up to five stars if they had 10 Bob would earn a 10+ from me More
by M.Saravia
October 03, 2016
Painless buying experience Our sales person, Tracy, was extremely pleasant to deal with. My wife and I went up to test drive the Lexus RX350 and had no intentions of buying that Our sales person, Tracy, was extremely pleasant to deal with. My wife and I went up to test drive the Lexus RX350 and had no intentions of buying that night. Tracy was great to work with and made sure we test drove the cars that we had interest in. When it came down to the numbers, the sales manager worked with us to get us a close to the number we were looking for. Everyone was professional and the car was well detailed. I would recommend this dealership to anyone looking for a Lexus More
by joe1234
Employees Worked With
Michael Shafman, Niko Kotsiopoulos, Tracy Zhao
September 28, 2016
great service i'm very happy with the service that i received from Nick Pachico, and i'm very happy with my car, i gave a 10 i'm very happy with the service that i received from Nick Pachico, and i'm very happy with my car, i gave a 10 More
by camilio1
Employees Worked With
Nick Pachico
September 23, 2016
Great experience Bill Kessler was a wonderful salesman very professional and friendly .He was very knowledgeable and took the time to explain all my questions. Kudos t Bill Kessler was a wonderful salesman very professional and friendly .He was very knowledgeable and took the time to explain all my questions. Kudos to Chris Gabresi also ! More
by carol c packer
September 20, 2016
Five Stars 5 stars to Nick Pacheco who lead us through the process of purchasing our certified pre owned Lexus. His friendly, professional, no pressure attitude 5 stars to Nick Pacheco who lead us through the process of purchasing our certified pre owned Lexus. His friendly, professional, no pressure attitude made the purchase easy! Kudos to Devon too for processing the paper work in a timely manner. Good job guys!!! More
by Lyn D
Employees Worked With
Nick Pacheco
September 18, 2016
Wonderful experience Craig klayman at herb chambers lexus in sharon mass was wonderful! He made the experience smooth and easy! Chris who did all the financial paperwork Craig klayman at herb chambers lexus in sharon mass was wonderful! He made the experience smooth and easy! Chris who did all the financial paperwork was equally great! Thank you both gentleman. More
by Vilma
September 14, 2016
Thank you Tracy Zhao! Tracy is new at Herb Chambers of Sharon but this does not take anything away from her professionalism. Tracy is quick and is on top of everything. Sh Tracy is new at Herb Chambers of Sharon but this does not take anything away from her professionalism. Tracy is quick and is on top of everything. She ensures things are taken care of. She enjoys her work and devote her attention to make your experience of buying a car very satisfying. I would recommend her to anyone visiting or thinking of buying a car at this dealer. Thanks so kindly Tracy Also special thanks to Robert and Chris More
by Leoncipido
Employees Worked With
Robert Ross, Chris Gabresi, Tracy Zhao
