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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,401 Reviews

1,401 Reviews of Herb Chambers Lexus of Hingham - Service Center

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May 31, 2022

Thomas is GREAT! ! He explains things to a Gramma about a wonderful 16 year old hybrid Lexus vehicle very well. I feel he respects me, our vehicle and our pocketbook. More

by Sue.w2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Herb Chambers Lexus of Hingham responded

We're thrilled you can rely on Thomas to make sure you're well taken care of! Thanks so much for being a fan of Herb Chambers Lexus of Hingham. We're always here to help!

May 27, 2022

Excellent service every time I have no complaints at all service advisors are very good More

by teigon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Melgarejo
May 31, 2022 -

Herb Chambers Lexus of Hingham responded

Thanks for the review! We're glad that our team was wonderful to work with. See you again next time here at Herb Chambers Lexus of Hingham!

May 26, 2022

Kevin in service was very professional, thorough and knowledgeable, he made my visit any easy task More

by Denco 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Herb Chambers Lexus of Hingham responded

"Professional, thorough, and knowledgeable" are all words we love to see! Thanks for giving Kevin such a great review. We look forward to seeing you at Herb Chambers Lexus of Hingham again next time!

May 26, 2022

The Service Rep KEVIN was excellent. Friendly, welcoming approach and went way beyond standards in handling the minor issue with my ES350. Followed up on the part order and scheduling More

by Rjt339
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Herb Chambers Lexus of Hingham responded

We will be sure to let Kevin know his commitment to our customers stood out to you. Thank you kindly for bringing your Lexus ES 350 to Herb Chambers Lexus of Hingham. We're always here to help!

May 26, 2022

Jon was extremely professional, efficient, and knowledgeable throughout the whole service experience. His communication skills are remarkable, courteous, and approachable. Jon consistently maintai More

by PB_S2H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
May 26, 2022 -

Herb Chambers Lexus of Hingham responded

"Professional, efficient, and knowledgeable" are words we love to see in our customer's feedback. We will certainly let Jon know his commitment to great customer service stood out to you. Thanks for choosing Herb Chambers Lexus of Hingham!

May 26, 2022

Excellent service. Love working with Tom McCafferty who keeps my car up to date and me informed. More

by Teachmarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Herb Chambers Lexus of Hingham responded

It's great you can always rely on Tom and the Herb Chambers Lexus of Hingham team to get the job done. Take care!

May 25, 2022

Took the car asap, Ben was easy to communicate, beat the time estimated for the 30k work/inspection, car cleaned & detailed print out of work completed. Good experience! More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
May 25, 2022 -

Herb Chambers Lexus of Hingham responded

Joe, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Ben and the team. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

May 25, 2022

Outstanding setting and service. Kevin was My service manager and he was excellent.listening to what I thought was Needed on my LC500 and him making recommendations on items I had More

by Vmcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Herb Chambers Lexus of Hingham responded

The Herb Chambers Lexus of Hingham team appreciates your five-star review! Thanks for giving Kevin a shoutout and supporting our service department. It was a pleasure to assist you today!

May 24, 2022

As always, everytime I go here for service, thier service is exemplary. Please continue this service level and thank you! More

by Carmenm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
May 25, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the review. We're glad that the team worked hard to support you here at Herb Chambers Lexus of Hingham! See you again next time!

May 23, 2022

Jared was great to deal with very friendly and informative, highly recommend can’t say enough great things about Lexus of Hingham More

by Ta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Cohen
May 24, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jared. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

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