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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,401 Reviews

1,401 Reviews of Herb Chambers Lexus of Hingham - Service Center

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July 07, 2022

I am very glad that I have Tom McCafferty as my Service Advisor, I appreciate his knowledge regarding my Lexus. Love Valet for Service, been doing this for almost 9 years. Like the fact that I can stay hom More

by Mandy411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the review. We're glad to hear that Tom has been wonderful to work with! We're grateful for your business, see you again next time here at Herb Chambers Lexus of Hingham!

July 05, 2022

Nice people. Convenient dealership. 90 minute wait time for a safety check and oil change seemed long, but I’d go back. More

by bneagle
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for reaching out. We apologize that your visit took longer than expected and want you to know that your patience is greatly appreciated. We will certainly keep this feedback in mind as we are always looking for ways to accommodate our guests. Take care!

July 05, 2022

I showed up at the dealership without an appointment for a rather urgent issue. Kevin was very gracious in accommodating my car and the work was completed in about 90 minutes without a charge. Fantastic ser More

by Sadru_kabani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Herb Chambers Lexus of Hingham responded

We are so happy we could help! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your kind words about Kevin and the team. Wishing you safe and happy driving ahead!

July 02, 2022

Dealer consistently delivers exceptional service — transparent, on time and on budget. No one better than Herb Chambers Lexus! More

by Goodejlg3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Jul 05, 2022 -

Herb Chambers Lexus of Hingham responded

Your review made our day! Thank you so much for your support of us here at Herb Chambers Lexus of Hingham. We look forward to seeing you next time!

July 02, 2022

The dealership is very professional. They listened to me. They found the issue and will hopefully fix it. They were expedient More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Nepomuceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Sanna, Claudia Melgarejo, Jon Seekins
Jul 05, 2022 -

Herb Chambers Lexus of Hingham responded

Lisa, thank you very much for this great rating and review. We appreciate your support of us here at Herb Chambers Lexus of Hingham. Have a good day!

July 01, 2022

Quality service! John was very helpful, efficient, taking time for explanations to my questions, courteous, & proficient! Complimentary car wash, an added bonus!!! More

by padangora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
Jul 01, 2022 -

Herb Chambers Lexus of Hingham responded

John will be so happy to hear you appreciated his top-notch customer service! Thank you for the 5-stars, and have a great day from all of us at Herb Chambers Lexus of Hingham.

June 28, 2022

The service is beyond my expectation. I will recommend this dealer to anyone I know. More

by K W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Jun 28, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you so much for this fantastic review! Your support means so much to us here at Herb Chambers Lexus of Hingham.

June 23, 2022

Jared was as helpful at figuring out the problem as anyone could have been. We are so grateful. More

by phandloss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared cohen
Jun 24, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your praise! We're so glad Jared delivered the excellent assistance you needed to resolve your vehicle issue. We hope to work with you again at Herb Chambers Lexus of Hingham!

June 23, 2022

Tom McCafferty, my service consultant, was extremely helpful and had a great customer service orientation. Was pleased that the majority of the work done on my vehicle was still covered under the warra More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Herb Chambers Lexus of Hingham responded

Dave, thank you for the great review! We are thrilled to hear that Tom delivered such a successful service experience. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

June 22, 2022

Everyone is always helpful and takes care of any issues I have. Jared was thorough and explained everything. Good employee, cares about the customer. Thank you More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Cohen
Jun 23, 2022 -

Herb Chambers Lexus of Hingham responded

Hi Pam - We really appreciate your confidence in Jared and our team! Thank you for continuing to choose Herb Chambers Lexus of Hingham, we look forward to your next visit. Have a wonderful day!

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