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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,238 Reviews
Call Service Center (781) 210-5200

1,238 Reviews of Herb Chambers Lexus of Hingham - Service Center

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March 05, 2022

I felt that there were miscommunication I wanted a piece ordered I had to go back More

by Lolmartinebrazier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2022 -

Herb Chambers Lexus of Hingham responded

I apologize for any lack of communication on behalf of my team. We strive to deliver a seamless and accommodating experience for our guests, and it is disappointing to see that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 04, 2022

They’re awesome. the gentleman who took my car in remember me by name Tom is a great guy. More

by Bowza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Herb Chambers Lexus of Hingham responded

We are thrilled that you had such a great time working with Tom and the team! Thank you for choosing Herb Chambers Lexus of Hingham for your service needs, we look forward to welcoming you back next time.

March 02, 2022

Tom has always been very attentive to our needs a great asset to your company. More

by tesspanizales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the review and trust in Tom to take care of your vehicle. The Herb Chambers Lexus of Hingham crew appreciates it!

March 02, 2022

It's always been a good experience at your dealer ship. Jonathan is as good as it gets. More

by roderickparker101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your committed business. We're pleased you loved working with Jonathan. See you next time here at Herb Chambers Lexus of Hingham!

March 02, 2022

Excellent service, timely and cost efficient. John, service rep details of work and car status! He even provided a Groupon to even lower the cost! More

by louisbwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We're glad that you found John to be timely and effective. See you next time you need us here at Herb Chambers Lexus of Hingham.

March 02, 2022

It was a great first checkup on my car. All the staff was welcoming. Lauren took time to answer my questions and made sure the technician was aware of my concerns. Wonderful visit. Clean a More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Salvador
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Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Annie, thank you for leaving this review! We are glad to see that Lauren was great to work with. We are pleased to have been so helpful!

March 02, 2022

Everyone at the dealership is helpful and courteous. Kevin is always ready to help and goes above and beyond for the customer. More

by gracekeenan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

This is awesome feedback to receive. We're pleased that our team was equally helpful as they were courteous. Thanks again, from the Herb Chambers Lexus of Hingham team.

March 01, 2022

Quick oil change. Told 90 mins. Done in 60. Checked brakes and tires and washed it too. More

by Caztwo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Salvador
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Mar 01, 2022 -

Herb Chambers Lexus of Hingham responded

We're happy to hear your oil change went so seamlessly thanks to the Herb Chambers Lexus of Hingham team! Please let us know if there is anything else we can help you with down the road. Drive safely!

March 01, 2022

Always on time. Reasonable price, Each service advisor is courteous and nice. Herb Chambers runs a good shop. More

by Dbiebusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for coming to Herb Chambers Lexus of Hingham for your auto service needs! We are thrilled to hear that you can trust our team to provide efficient service at a fair value. Your support means a lot!

February 28, 2022

Kevin was great and communicated well with me in regards to the condition of my vehicle and what needed to be done. I got my car back clean, repaired, and in better condition then when I dropped it off whic More

by Jaclyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2022 -

Herb Chambers Lexus of Hingham responded

Hi Jaclyn - We are thrilled that Kevin and the team took such great care of your vehicle! Thank you for choosing Herb Chambers Lexus of Hingham and for stopping by to leave a review. Drive safely until we see you again!

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