Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,238 Reviews

1,238 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
March 24, 2022

Tom M was excellent. He took the time to go over so much , he gets a 10 + More

by JesnKase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Napilatano
Mar 25, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We are so glad to hear that Tom went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

March 23, 2022

Service at 30,000 miles was excellent and very quick. Lauren did a great job expediting the work. More

by Hvoheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren
Mar 23, 2022 -

Herb Chambers Lexus of Hingham responded

It's our goal to make vehicle maintenance a quick and pleasant task! Thank you for the amazing review and for trusting the Herb Chambers Lexus of Hingham team with the job!

March 23, 2022

I was impressed with the greeting I received when I got to the service department for my first visit. My questions were answered & I got my car in the time it was estimated to take. More

by Pf#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Salvador
Mar 24, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your recent visit. We appreciate your business and hope to see you back again at Herb Chambers Lexus of Hingham!

March 23, 2022

The service at Lexus of Hingham has always been top notch. I’m disappointed that you need a service to get your car washed. Not what was promised when I bought the car. More

by Mfine109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your 5-star review about our service depart! Working to efficiently accommodate the needs of our service clients is always a top priority. We thank you for your input on our car wash and will certainly keep this in mind moving forward. We couldn't be more grateful to have loyal customers like you at our dealership, and we look forward to seeing you again soon! Thanks, Patrick Chahwan, General Manager, PChahwan@herbchambers.com

March 22, 2022

Very professional with excellent customer service Complimentary carwash and vacuum not up to par… Leaves a great deal More

by Chaffeegp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Herb Chambers Lexus of Hingham responded

I appreciate this feedback about our service and carwash. We are always looking for ways to improve and I will speak with my team about your review. Thank you for your business! Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 21, 2022

When I arrived, I was immediately approached and checked in. My service advisor, Jonathan Seekin reviewed my needs. I set up my appointment to “wait”. Jonathan provided excellent customer service. John Y More

by Cmlewando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

It's wonderful to hear that you received attentive and thorough care from Jonathan and John! It's our pleasure to go above and beyond to take care of your service needs at Herb Chambers Lexus of Hingham. We thank you for your input on our car wash and will certainly keep this in mind moving forward. We couldn't be more grateful to have loyal customers like you at our dealership, and we look forward to our next chance to work together! Thanks, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 19, 2022

Always efficient, knowledgeable and courteous! I am disappointed they’re no longer offering free car washes as that is an mitigating asset that has kept me here for years…please bring it back asa More

by SVDesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your many years of business. I appreciate your feedback about free car washes and our coffee counter. Five-star service is our goal and I will keep your review in mind moving forward. Have a great week! Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 18, 2022

Had a nice experience- Kevin was most pleasant and extremely helpful as was the rest of the staff. More

by Ann T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Herb Chambers Lexus of Hingham responded

Ann - Thank you for your excellent feedback! We are so glad that Kevin and our Herb Chambers Lexus of Hingham team provided helpful service during your recent visit. Enjoy your weekend!

March 18, 2022

Great service and timely service and above and beyond repair job. Always easy to work with. More

by john_morgan1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, John! Your business is important to us and we look forward to the next opportunity to assist you here at Herb Chambers Lexus of Hingham. Have a wonderful day!

March 18, 2022

I brought my vehicle to Herb Chambers in Hingham for a remote starter to be installed The service was exceptional. The drop off was easy & pick up was awesome !!Tom M could not have been more helpful H More

by JesnKase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Napalatano 👍🏻
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

...
80
...