Herb Chambers Lexus of Hingham - Service Center

Efficient, great customer service, nice waiting areas that have magazines while waiting , nice snacks water. that have magazines while waiting , nice snacks water. More

Great and courteous service from the staff that welcomes customer dropping off cars to the service advisor, Thomas, and master technician who worked on my car. I was kept fairly informed throughout the repa customer dropping off cars to the service advisor, Thomas, and master technician who worked on my car. I was kept fairly informed throughout the repair/ service process. More

The service to my car was great and I appreciated the concierge service. However, at the last minute someone from the dealership called me and told me I owed them another $8.00 for gas. I had driven the concierge service. However, at the last minute someone from the dealership called me and told me I owed them another $8.00 for gas. I had driven the car exactly 6 miles. Even at $4.00 per gallon, that would have paid for approximately 40 miles of travel. I expressed my dissatisfaction and the charge was removed. But it never should have been applied in the firstborn place. More

I went in for a simple oil change and was out two hours later. They didn’t wash my car either. later. They didn’t wash my car either. More

James is always pleasant and efficient! My only feedback for the dealership itself is to add a few more desks/business spaces as they are often full. My only feedback for the dealership itself is to add a few more desks/business spaces as they are often full. More

I waited 4+ hrs for service (routine inspection) that should have been less than 2 hrs... especially when no parts needed to be replaced. It was scheduled ... not a walk-in. Poor customer service on this should have been less than 2 hrs... especially when no parts needed to be replaced. It was scheduled ... not a walk-in. Poor customer service on this day. More

My salesperson Elijah was great for doing his duties of taking my info and being very diligent about explaining everything. My car did come out at promised time. I was a bit dismayed when I saw the car, taking my info and being very diligent about explaining everything. My car did come out at promised time. I was a bit dismayed when I saw the car, as it was not even washed. I have been a customer of Lexus for years and just expected better quality of service. I actually go out of way (60miles) to get serviced at the dealer. Its just a little perk, but missed. More

My Service Advisor Elijah was awesome! He’s friendly, courteous and knowledgeable. Elijah kept me informed on the status of my vehicle and offered to apply my previous credit towards the s He’s friendly, courteous and knowledgeable. Elijah kept me informed on the status of my vehicle and offered to apply my previous credit towards the service. Kudos for a great job on keeping the customers happy! More

Had my first 5,000 mile check up with Herb Chambers in Hingham. Very professional & positive experience, highly recommended! Hingham. Very professional & positive experience, highly recommended! More

Caren provided EXCEPTIONAL SERVICE! Friendly, knowledgeable, and is one who goes above and beyond… ! We are thrilled with our new car and will continue to use Lexus as our go to! Friendly, knowledgeable, and is one who goes above and beyond… ! We are thrilled with our new car and will continue to use Lexus as our go to! More