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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,233 Reviews

1,233 Reviews of Herb Chambers Lexus of Hingham - Service Center

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June 11, 2024

Tom is great person to work with. Explains every thing is great detail and the car is ready when promises More

by rbworsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the positive feedback! We're glad to hear Tom provided detailed explanations and timely service at Herb Chambers Lexus of Hingham.

June 08, 2024

The best way to describe is promises made promises kept. Tom is by far the best. Service with his personal touch exceeds 10 years and growing More

by jackp.d510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Tom's exceptional service has made such a lasting impression over the years at Herb Chambers Lexus of Hingham. Thank you for your continued trust and support!

June 07, 2024

This was my first time here for service. Everything was great! I will be back. I highly recommend this dealership. More

by Maldenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Jun 07, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that your first service experience at Herb Chambers Lexus of Hingham was a great one! Thanks for the recommendation and we look forward to seeing you again.

June 06, 2024

Excellent service. Very professional. Price as discussed. They have serviced several of our cars, never a problem. More

by Pnylen1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Marciello
Jun 07, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for your continued trust in Herb Chambers Lexus of Hingham! We're delighted to hear that our team consistently provides excellent and professional service. We look forward to serving you again!

June 06, 2024

I have owned my car for 1 year. I recently brought it in for the 10k mile service. When I gave it to my service advisor he told me it would be a maximum of 90 minutes. Well, I got More

by Rose
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
Jun 07, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience. It's disappointing to hear about the delays and oversight during your visits, especially after being assured of timely service. We strive for efficiency and attention to detail, so it's clear we missed the mark here. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 04, 2024

Great experience with service advisor Elijah. Car serviced and returned on time. Fees explained completely. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello
Jun 04, 2024 -

Herb Chambers Lexus of Hingham responded

Steve, we're glad to hear Elijah provided a great experience for you at Herb Chambers Lexus of Hingham. Thanks for sharing your feedback!

June 03, 2024

My service advisor was professional, efficient, and communicated with me throughout my service experience. I was also given a loaner vehicle. More

by dsztorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your positive experience with our team at Herb Chambers Lexus of Hingham! We're glad to hear that the service was professional and efficient, and that the loaner vehicle met your needs. Safe travels!

May 31, 2024

Herb Chambers Lexus was terrific in handling my emergency battery problems. The service was outstanding. More

by Iceraider001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jam s Welch
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that our team at Herb Chambers Lexus of Hingham could assist with your emergency battery issues. Thanks for sharing your positive experience!

May 31, 2024

Tom McCafferty was exceptional as our service consultant. He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why More

by asolmonte
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience! We're delighted to hear that Tom McCafferty provided exceptional service and made everything clear at Herb Chambers Lexus of Hingham. We appreciate your feedback and are glad the video was helpful!

May 31, 2024

Great service and very comfortable waiting area! A little pricey but worth it. Love the car wash too! More

by Blscituate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t see my service manager
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the feedback! We're glad to hear you enjoyed our service and waiting area at Herb Chambers Lexus of Hingham. We appreciate your understanding regarding pricing and are happy you loved the car wash!

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