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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,398 Reviews

1,398 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 17, 2022

Tom was very helpful in scheduling my maintenance for my Rx350. The questions o had were answered and I appreciate hips expertise. I’m very satisfied with the service provided. More

by Ed Ostrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, Ed! We are so glad that Tom delivered such a successful service experience. Drive safely in your Lexus RX 350, and we hope to see you back again at Herb Chambers Lexus of Hingham!

November 15, 2022

Great service and appointment availability. I can always get an appointment on Saturday and they are very fast. Everyone there goes above and beyond with customer care. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Herb Chambers Lexus of Hingham responded

Customer service is our top priority, Jo, and we're over the moon our team has hit the mark! It's an honor to have earned Herb Chambers Lexus of Hingham your confidence. Drive safe, and we'll see you next time!

November 15, 2022

I recently scraped my rim. Having the wheel deal helped me fix it. Tom M at the Hingham Lexus once again took care of me . Thank you, Tom! More

by Sjs1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Herb Chambers Lexus of Hingham responded

We're so glad Tom could welcome you back with attentive service that accommodated your maintenance needs! Thanks for working with us at Herb Chambers Lexus of Hingham. Safe travels, and we'll see you next time!

November 14, 2022

Great people. They listened to my concerns and evaluated the problem and then explained everything to me in terms I could understand. They are very helpful. More

by Mjburbine
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Nov 14, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

November 12, 2022

This place is very helpful and understanding thank you for a great experience today!! Thank you More

by Baby girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great feedback! We hope to see you again at Herb Chambers Lexus of Hingham!

November 10, 2022

Communication was not good sometimes at returning my phone calls. No. Loaner vehicle was available & had to get a rental through my insurance for two weeks. More

by mdc4338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laureen Salvadore
Nov 10, 2022 -

Herb Chambers Lexus of Hingham responded

I apologize for the lack of communication on behalf of my team. We strive to deliver a seamless and professional experience, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

November 09, 2022

Friendly, Professional, and knowledgeable! Always a pleasure doing business with Kevin. That’s why we come back to Herb Chambers in Hingham! More

by tappan369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Kevin and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

November 08, 2022

Very professional, excellent staff, quality waiting area, completed service as advertised, very clean car afterwards More

by pdonovan61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the 5-star review! We are happy to hear that you had a good experience working with us at Herb Chambers Lexus of Hingham.

November 02, 2022

From the moment I arrived everyone was friendly and courteous. I had a loaner car for the day and Lauren E was a pleasure to work with. Upon my return she kept me updated and informed of when my car wo More

by Ed M
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren E, Jon Seekins
Nov 02, 2022 -

Herb Chambers Lexus of Hingham responded

Ed, thank you for the five-star review! The Herb Chambers Lexus of Hingham team is glad that Lauren was enjoyable to work with. We appreciate your business and look forward to assisting you again in the future. See you then!

October 27, 2022

Never a problem from day one. Everyone working there are very pleasant and helpful. Waiting times re comfortable and work is efficient. I worked today with Lauren in the service d More

by Sacoff1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Herb Chambers Lexus of Hingham responded

Our team is always happy to help you out! Thank you so much for supporting Herb Chambers Lexus of Hingham and please let us know if you need anything down the line.

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