Herb Chambers Lexus of Hingham - Service Center

Thomas is an great Advisor, very helpful ,and professional 👍👍👍i will recommend my friend to this dealer professional 👍👍👍i will recommend my friend to this dealer More

Dec 24th. Customer svc very friendly. However, paid $2700 for brakes and camshaft oil control valve. Picked the suv up today to find no radio or heat. They Customer svc very friendly. However, paid $2700 for brakes and camshaft oil control valve. Picked the suv up today to find no radio or heat. They can’t look at it until next Tue. So no suv over Christmas. More

I came in for a noise concern and Lauren was my advisor. She was extremely attentive and excellent to work with. She was extremely attentive and excellent to work with. More

I own 3 Lexus vehicles and currently have two of them being serviced at the Hingham place. Spotty service turned to bad service. I can’t even get the service adviser to return my calls about warranty wor being serviced at the Hingham place. Spotty service turned to bad service. I can’t even get the service adviser to return my calls about warranty work on my 2019 ES350 that’s covered under warranty. I bought the Lexus brand to not have to deal snake oil service advisors however I was wrong. Now I am forced to service my vehicles to an out of state Lexus dealer 45 miles way in order to get decent service. More

Tom McCafferty was very professional made the service process move quickly,everything was done with no issues. process move quickly,everything was done with no issues. More

Great services I would recommend to buy a car from this dealership. Very friendly saleman dealership. Very friendly saleman More

Service consultant Tom McCafferty provided thorough, detailed, excellent services. All services and issues were fully and satisfactorily completed. detailed, excellent services. All services and issues were fully and satisfactorily completed. More

I had an appointment on Tuesday at 8 AM at Lexus of Hingham. Cheryl Springst was very helpful in explaining the cost of four new tires and the associated with mounting and balancing. Upon reviewing the Hingham. Cheryl Springst was very helpful in explaining the cost of four new tires and the associated with mounting and balancing. Upon reviewing the bill that evening I was charged TWICE as much as she had quoted me during our discussion. When I called back on Wednesday morning I was told she was off that day. When I called back at 9:30 AM today I was told she no longer worked at Lexus. I then spoke to Eric who basically told me the information given to me by Cheryl on Tuesday: " Was a miscommunication." I am extremely disappointed with the answers provided to me by the service department and will consider other options for service to both of our Lexus vehicles in the future. I was overcharged approximately $170.00 and question the integrity of the location. More

Very efficient, clean and attentive to the customers needs Kevin was a pleasure to work with needs Kevin was a pleasure to work with More

Excellent service, communication and finished the work on my car when they said they would. my car when they said they would. More