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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,236 Reviews

1,236 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 23, 2022

My appointment was on time , Kevin explained the service to be performed in depth and my car service was completed sooner than expected. More

by Susanbharris51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Herb Chambers Lexus of Hingham responded

We can't wait to share your feedback with Kevin and the team. Thank you from all of us at Herb Chambers Lexus of Hingham!

September 22, 2022

Pricing for parts was 6 times higher then Lexus dealer in another State, labor price was 3x higher, I’ve had work done at this Dealership many times but with the Quote I received from them is $3,000 more More

by Herk2852
Recommend Dealer
No
Employees Worked With
Kevin Chan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Herb Chambers Lexus of Hingham responded

I am sorry to hear that you were dissatisfied with our pricing, as we always strive to remain fair and competitive in that regard. It is disappointing that we have lost your business and, if there is anything we can do to clear things up, I would be more than happy to speak with you directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Sep 23, 2022 -

Herk2852 responded

Patrick I was Quoted $1300+ For parts consisting of a AC Evaporator w/Expansion Valve and Dryer for 2007 Lexus GX 470 This price is extremely high and the the Quote of $4139+ for parts & labor resulting in a labor charge of $2839+ seems way out of line for a job easily completed in 8 hours ($350+/ hr shop rate). So please Patrick tell me why another Lexus Dealers Quote of $2077.74 minus $179.95 (diagnose)= $1897.79 approx. I purchased this vehicle from Herb Chambers Lexus and wanted keep my relationship with this dealership but with this recent experience I’ll have to go elsewhere.

Oct 19, 2022 -

Herb Chambers Lexus of Hingham responded

Thanks for the comment. I'd like the chance to speak with you, but unfortunately with your screen name, I am unable to find your contact information. Once again, I ask you to contact me so I can review the quote in case a mistake was made. Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 21, 2022

Took my car in for 20000 complimentary maintenance. Superb service. Everyone polite and professional. While zi waited had free coffee and pastry and a nice quiet place to sit and read. Herb Chambers is More

by Bhandin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren was very nice and helpful
Sep 22, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

September 19, 2022

When we bought the car it took 5 hrs and this has been the same every time I’ve been there More

by Otis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren
Sep 19, 2022 -

Herb Chambers Lexus of Hingham responded

Otis, I am sorry if your visit took longer than anticipated. We strive to deliver efficient service, and I assure you that we will work towards improving our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 19, 2022

Our Service Advisor, Tom was efficient and courteous and facilities are well stocked and comfortable for waiting. More

by krusso09
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

September 16, 2022

Superb high quality service. availability of loaner car a real positive. Very reliable. All good More

by robtcurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

September 16, 2022

Excellent overall service department. Tom was very friendly and professional in fact my vehicle was ready before the estimated waiting time.I wouldn't take my vehicle anywhere else More

by Bill D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Herb Chambers Lexus of Hingham responded

Bill, thank you for stopping by to review Tom and the team at Herb Chambers Lexus of Hingham! We are grateful for your loyalty and trust!

September 16, 2022

HC Lexus accommodated my schedule for service nicely. Gracious welcome from Scott upon arrival and my service representative, Tom M., was great and very helpful throughout. Also spent time with the new More

by PJF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your review. We are glad that Tom, Scott, and Eric worked hard to assist you. We appreciate your business and kind words here at Herb Chambers Lexus of Hingham!

September 13, 2022

Staff was extremely helpful and efficient. Lauren took the time to connect me w John the tech person ,He patiently went over my Lexus app and the features available to me in my new Rx350 More

by patfrechette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren and John
Sep 14, 2022 -

Herb Chambers Lexus of Hingham responded

This is the kind of feedback we work hard for! We're thrilled Lauren and John delivered attentive and informative service. All of us at Herb Chambers Lexus of Hingham hope you're loving your new Lexus RX 350!

September 09, 2022

They are very professional. I was greeted on by a very friendly gentlemen. I felt very comfortable More

by richardjl1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Herb Chambers Lexus of Hingham responded

We love to hear it. Thanks so much for choosing Herb Chambers Lexus of Hingham. Have a great day!

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