Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,235 Reviews

1,235 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
November 14, 2022

Great people. They listened to my concerns and evaluated the problem and then explained everything to me in terms I could understand. They are very helpful. More

by Mjburbine
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Nov 14, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

November 12, 2022

This place is very helpful and understanding thank you for a great experience today!! Thank you More

by Baby girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great feedback! We hope to see you again at Herb Chambers Lexus of Hingham!

November 10, 2022

Communication was not good sometimes at returning my phone calls. No. Loaner vehicle was available & had to get a rental through my insurance for two weeks. More

by mdc4338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laureen Salvadore
Nov 10, 2022 -

Herb Chambers Lexus of Hingham responded

I apologize for the lack of communication on behalf of my team. We strive to deliver a seamless and professional experience, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

November 09, 2022

Friendly, Professional, and knowledgeable! Always a pleasure doing business with Kevin. That’s why we come back to Herb Chambers in Hingham! More

by tappan369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Kevin and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

November 08, 2022

Very professional, excellent staff, quality waiting area, completed service as advertised, very clean car afterwards More

by pdonovan61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the 5-star review! We are happy to hear that you had a good experience working with us at Herb Chambers Lexus of Hingham.

November 02, 2022

From the moment I arrived everyone was friendly and courteous. I had a loaner car for the day and Lauren E was a pleasure to work with. Upon my return she kept me updated and informed of when my car wo More

by Ed M
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren E
Nov 02, 2022 -

Herb Chambers Lexus of Hingham responded

Ed, thank you for the five-star review! The Herb Chambers Lexus of Hingham team is glad that Lauren was enjoyable to work with. We appreciate your business and look forward to assisting you again in the future. See you then!

October 27, 2022

Never a problem from day one. Everyone working there are very pleasant and helpful. Waiting times re comfortable and work is efficient. I worked today with Lauren in the service d More

by Sacoff1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Herb Chambers Lexus of Hingham responded

Our team is always happy to help you out! Thank you so much for supporting Herb Chambers Lexus of Hingham and please let us know if you need anything down the line.

October 27, 2022

Service outstanding as always at Lexus of Hingham. Tom McCaffety is a pleasure to deal with - knowledgeable, courteous & efficient. Loaner car ready to go & my vehicle delivered back as promised. More

by PMASLANKA47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Herb Chambers Lexus of Hingham responded

Outstanding service is what we strive for here at Herb Chambers Lexus of Hingham! Thank you for the shoutout to Tom, and we look forward to seeing you again!

October 26, 2022

I like how efficient and always informative each service appointment is at Lexus of Hingham. Whether I choose to wait during the service at the dealer, or arrange for another errand or activity, while my ca More

by Elizabeth O’Connor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Herb Chambers Lexus of Hingham responded

Elizabeth, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

October 25, 2022

Tom was excellent. Professional and courteous. Highly recommend Hingham Lexus for Lexus service. My car was vacuumed and cleaned. More

by Pattirizz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the 5-star review of Herb Chambers Lexus of Hingham! We can't wait to share your feedback with Tom. Take care!

...
61
...