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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,317 Reviews

1,317 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 01, 2024

Tom McCafferty and the team at the Hingham location of Herb Chambers are fantastic! When I asked to check my tires and brakes I was told they don’t need to be replaced now but maybe at the next service. More

by PM bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the wonderful feedback! We're glad to hear that Tom and our team at Herb Chambers Lexus of Hingham provided honest and helpful service. We look forward to assisting you with your next visit!

October 31, 2024

Talisa was amazing to work with. They made a slight mistake with the pick up time for the car and Talisa went above and beyond to make the situation right. Great overall service! I w More

by Dan.lepke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talisa
Oct 31, 2024 -

Herb Chambers Lexus of Hingham responded

Dan - We're delighted to hear that Talisa provided exceptional service and resolved the issue promptly at Herb Chambers Lexus of Hingham. Thank you for choosing us, and we look forward to serving you again in the future!

October 30, 2024

Been going here since 2018 or so and never had a issue. Talisa is incredible and she is an expert in her field. Highly highly recommend More

by jlaredo08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Oct 30, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for your continued trust in Herb Chambers Lexus of Hingham! We're delighted to hear that Talisa has consistently provided expert service. Your recommendation means a lot to us!

October 27, 2024

Tom was very accommodating and had a loaner car ready for me to borrow. He explained everything so that I could understand what needed to be done. Service was completed in a timely manner. Great service! More

by bkahane
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We're glad to hear Tom provided accommodating service and clear explanations at Herb Chambers Lexus of Hingham. We appreciate your support!

October 27, 2024

James Welch was very good to communicate with about my 2020 Ux problem! “During breaking a “clicking “ sound can be heard “ The service tech heard the sound and after many days started it is the rotors More

by Suzanne Leone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch
Oct 28, 2024 -

Herb Chambers Lexus of Hingham responded

Suzanne, thank you for sharing your experience with us at Herb Chambers Lexus of Hingham. We're sorry to hear about the issue you're facing and understand how concerning it can be. Please feel free to reach out directly so we can further assist in resolving this matter for you! Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

October 26, 2024

It was an amazing experience until Patrick and business manager took over my situation. I had done and resolved my car’s problems. I was satisfied with everything. This is a place that you can trust people More

by gepthe173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitor Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your positive experience with us at Herb Chambers Lexus of Hingham! We're delighted to hear that Patrick and our business manager took great care of your car's needs. It's wonderful knowing you found our team professional and trustworthy. We appreciate the kind words, and we're here if you need anything in the future!

Nov 07, 2024 -

gepthe173 responded

Great place and clean and outstanding customer service. Free Snacks and Drinks for everyone. Thanks

October 25, 2024

Very efficient. No pressure to buy added services. Great cafe waiting area. Agent was friendly and helpful. More

by Aeaptaszek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch
Oct 25, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience with us at Herb Chambers Lexus of Hingham! We're glad to hear that our team provided a pressure-free and efficient service, and that you enjoyed the cafe waiting area. We appreciate your feedback!

October 25, 2024

Everything was done fast and prefect as usual, looking forward to the next visit here More

by Ziye Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadi Bouhaddou
Oct 28, 2024 -

Herb Chambers Lexus of Hingham responded

We are so happy that our Herb Chambers Lexus of Hingham team earned your five stars. Thanks, Ziye! See you next time!

October 24, 2024

Herb Chambers was on time with pick up and had great communication as to the service being performed on my Lexus More

by Robin Crafts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Herb Chambers Lexus of Hingham responded

Robin, we're delighted to hear that our team at Herb Chambers Lexus of Hingham provided timely service and clear communication. Thank you for your feedback!

October 23, 2024

Kool dude, he was calm and collective. He gave me a time that my car would be done and he was on point More

by rushhrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Oct 23, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to hear you had a positive experience with our team at Herb Chambers Lexus of Hingham! It's great that everything was timely and smooth. Thanks for sharing your feedback!

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