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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,235 Reviews
Call Service Center (781) 210-5200

1,235 Reviews of Herb Chambers Lexus of Hingham - Service Center

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January 03, 2023

Tom is the best ,patient and professional,easy to work with ,i would recommend to all my friend More

by Dannyvuvu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Herb Chambers Lexus of Hingham responded

Your recommendation means so much to us, Danny! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your kind words about Tom. Drive safely until we see you again!

January 03, 2023

Every time I come into this location, I’m always treated with kindness and respect. My experience with Thomas was no different! This team is very well rounded and I always appreciate them. More

by Christina Andrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Herb Chambers Lexus of Hingham responded

Christina, thank you for the great review! We are thrilled to hear that you had a successful experience working with Thomas. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

January 03, 2023

Very service oriented and efficient. Were able to identify the problem and resolve it quickly. More

by aercolano0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

December 30, 2022

Outstanding customer service Tom from the service department is outstanding! The great service I get from Herb Chambers is the big reason I am on my third Lexus LS More

by Mnottage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

December 28, 2022

Outstanding service. Efficient. Easy drop off and pick of my car at my home. Quick turnover More

by gregory.grillone
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Herb Chambers Lexus of Hingham responded

We’re delighted to get your 5-star review, Gregory! Thank you for choosing Herb Chambers Lexus of Hingham and have a great day!

December 27, 2022

Thomas is an great Advisor, very helpful ,and professional 👍👍👍i will recommend my friend to this dealer More

by Dannyvuvu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas McCafferty
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Dec 28, 2022 -

Herb Chambers Lexus of Hingham responded

We’re delighted to get your 5-star review of Herb Chambers Lexus of Hingham. Thomas and the team are grateful for your support. Thanks for working with us!

December 25, 2022

Dec 24th. Customer svc very friendly. However, paid $2700 for brakes and camshaft oil control valve. Picked the suv up today to find no radio or heat. They More

by Gfkane1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2022 -

Gfkane1 responded

Dec 24th response is valid.

Dec 26, 2022 -

Herb Chambers Lexus of Hingham responded

While we are happy to hear that our team was welcoming, it is concerning that your vehicle was returned to you in this condition. We understand your frustration and hope to address your concerns effectively during your upcoming visit. If there is anything else we can do for you, please don't hesitate to be in touch directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Dec 26, 2022 -

Gfkane1 responded

Thank you for responding. We needed the suv the past few days but were able to manage. They indicated the suv won't be worked on until Tue. We are leaving today for Ireland and won't be home until Jan 3rd nite. Will have to pick it up Jan 4th.

December 23, 2022

Great services I would recommend to buy a car from this dealership. Very friendly saleman More

by jamesth88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service rider
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Dec 27, 2022 -

Herb Chambers Lexus of Hingham responded

We’re glad we could deliver a 5-star experience, James! Thank you for working with us here at Herb Chambers Lexus of Hingham.

December 23, 2022

I came in for a noise concern and Lauren was my advisor. She was extremely attentive and excellent to work with. More

by Schneiderlimose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren E
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Dec 23, 2022 -

Herb Chambers Lexus of Hingham responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Herb Chambers Lexus of Hingham with your vehicle's care! Lauren will appreciate the shoutout. Safe travels and we hope to see you again down the road!

December 23, 2022

I own 3 Lexus vehicles and currently have two of them being serviced at the Hingham place. Spotty service turned to bad service. I can’t even get the service adviser to return my calls about warranty wor More

by Energyarts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren
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Dec 23, 2022 -

Herb Chambers Lexus of Hingham responded

I am sincerely sorry for our lack of communication and for the concerns you are having with your vehicle. One-star service is certainly not our standard, and I apologize for letting you down. I would like to speak with you directly to ensure we can make this right. I will not be able to find your information with the name given, so please contact me directly when you can. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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