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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,400 Reviews
Call Service Center (781) 210-5200

1,400 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 12, 2023

Battery replaced. Cover to battery off. Asked 2x to have reinstalled. Was not done. No attention to details. More

by jandl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Telisa
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We apologize for the oversight regarding your battery cover. We appreciate you bringing this to our attention and would like to make sure that this issue is resolved. Please reach out to me at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 12, 2023

Cordial employees, My service consultant knowledgeable about my service issue. He explained my issue clearly and the repair required. More

by Mrelm590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to provide you with a clear explanation and solution for your service issue. Thanks for the positive review!

August 11, 2023

Tom McCafferty, my Service Advisor, is by far the best in every way. He has been assisting me with my car needs for years. I wouldn’t deal with anyone else. More

by Charlene Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

Charlene, it's great to know that Tom has been consistently providing you with top-notch service at Herb Chambers Lexus of Hingham. We appreciate your loyalty and look forward to assisting you for many more years!

August 11, 2023

Every time I go in for service I’m greeted with a smile and more importantly I’m greeted promptly! My service rep, Tom, is fantastic. The dealership is spotless- the coffee is hot and there’s always trea More

by xxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2023

I know the dealer is always more money. Eric did an outstanding job in a difficult sttuation! I felt like he cared about my experience. True great experience! More

by Tharing102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that Eric was able to provide you with a great experience at Herb Chambers Lexus of Hingham. We always strive for excellence, and it's wonderful when our customers feel the same way!

August 10, 2023

I have been coming here for almost 10 years and have never been disappointed with the service department More

by RX350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know you've been satisfied with our service department this past decade! Thanks for your continued trust and support in Herb Chambers Lexus of Hingham. We look forward to your next visit!

August 10, 2023

The process is quick and easy. The lounge is spacious and relaxing. My service advisor is nice and to the point. More

by Zhishen Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren E
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Aug 11, 2023 -

Herb Chambers Lexus of Hingham responded

Zhishen, we're glad to know you found the process at Herb Chambers Lexus of Hingham quick and easy. We aim for a relaxing environment while providing efficient service. Thanks for your review!

August 09, 2023

Our service advisor was great. Kept me informed. Work was done in time frame quoted. However, hood was not locked down. The indicator on the dash did not signal this until the car More

by dmsilveira71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren E
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Aug 09, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and are glad to know our service advisor kept you well-informed. We apologize for the oversight with the hood, and we'll be sure to improve our attention to detail moving forward. Thank you! -The Herb Chambers Lexus of Hingham Team

August 07, 2023

Everyone was friendly and polite. There was a clear explanation of what was done and when and what remains to be done. More

by Anne
Recommend Dealer
Yes
Employees Worked With
Talia Albanese and Scott
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Aug 09, 2023 -

Herb Chambers Lexus of Hingham responded

Anne, we're glad to know you had a positive experience at Herb Chambers Lexus of Hingham. We always aim for clear communication and friendly service. Thanks for your feedback!

August 06, 2023

The employees are always courteous and friendly. They work at gaining your approval to ensure return business More

by Mmanupelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jano Letif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hausman
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Aug 07, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your kind words about our team at Herb Chambers Lexus of Hingham. We always strive to provide top-notch service and ensure a great experience for all our customers. Thanks for choosing us!

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