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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,173 Reviews

1,173 Reviews of Herb Chambers Lexus of Hingham - Service Center

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May 06, 2024

This dealership is five star service! This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. More

by Norma L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Herb Chambers Lexus of Hingham responded

Norma, we're so glad to know you've had consistent five-star experiences with us at Herb Chambers Lexus of Hingham. Thank you for your loyalty and here's to many more miles in your new Lexus!

May 05, 2024

Elijah at Lexus of Hingham was amazing regarding my service and the concerns they had related to what needed to be fixed. I appreciate their honesty for what was really going on with the car! Thank you More

by olivia.ciampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah, M
May 06, 2024 -

Herb Chambers Lexus of Hingham responded

Olivia, we're glad to know that Elijah was able to provide you with the excellent service we strive for at Herb Chambers Lexus of Hingham. Honesty and transparency are key, so it's great to see this reflected in your experience!

May 04, 2024

Talisa is the most informed and customer attentive service advisor. She communicates every step of the service process and explained future service needs. You are in good hands with Talisa. 1000% Th More

by Sieglinde Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
May 06, 2024 -

Herb Chambers Lexus of Hingham responded

Sieglinde, we're delighted to know that Talisa provided you with such excellent service at Herb Chambers Lexus of Hingham. We'll be sure to pass on your kind words and appreciation!

May 03, 2024

Went in for routine maintenance. Nothing special but I did mention 2 things I was hoping that could be addressed and Kevin Chan went above and beyond to make sure Ibith concerns were More

by LMarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Herb Chambers Lexus of Hingham responded

LMarsh, we're glad to know Kevin was able to address your concerns during your routine maintenance visit at Herb Chambers Lexus of Hingham. Thanks for the positive feedback!

May 03, 2024

Herb Chambers is truly a top professional organisation. From the moment one pulls up to their overhead doors one feels that the Chambers Co. Is customer orientated. More

by Edwardahines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
May 05, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a positive experience at Herb Chambers Lexus of Hingham. Our team always strives to provide top-notch service from the moment our customers arrive. Thank you for your kind words!

May 03, 2024

They were top shelf. I was early for my appointment and they took me right in. The finished early and where very communicative and my car was washed. Great customer exper More

by madecollibus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know you had a top-notch experience at Herb Chambers Lexus of Hingham! We strive for efficient and communicative service, so it's great to see we hit the mark. Enjoy your freshly washed car!

May 02, 2024

The appointment went very well. I appreciated that it was on time and the issues I had were addressed. Talisa was very organized and the video text from the shop showing the inspec More

by edlizotte536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
May 02, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know your appointment went smoothly and on time at Herb Chambers Lexus of Hingham. It's great that you found Talisa organized and appreciated our video text feature! Thanks for the feedback!

April 29, 2024

Generally good but something off this last maintenance visit. Slightly disappointed with the overall visit. More

by Jpz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Apr 29, 2024 -

Herb Chambers Lexus of Hingham responded

We're sorry to learn that your recent maintenance visit didn't meet expectations. We always aim for top-notch service at Herb Chambers Lexus of Hingham, and we appreciate you bringing this to our attention.

April 28, 2024

My service advisor Talisa is the best. She is knowledgeable about what services I need. She is a great communicator- prompt & clear. She is always cheerful and a pleasure to work with. More

by sobrien751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
Apr 29, 2024 -

Herb Chambers Lexus of Hingham responded

It's great to know that Talisa has been able to provide you with such excellent service at Herb Chambers Lexus of Hingham. We appreciate your kind words and look forward to assisting you in the future!

April 27, 2024

Courteous, professional, communicative, prompt, and the work is excellent. I am so happy working with this dealership for my service. More

by amydbarao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a positive experience with us at Herb Chambers Lexus of Hingham. We strive for excellent service and communication, so it's great to see this reflected in your review!

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