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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,235 Reviews

1,235 Reviews of Herb Chambers Lexus of Hingham - Service Center

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June 13, 2023

Excellent communication: what work they will do, what it will cost, and then what they did. Great attention to every detail. More

by fjgaul1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate your business and hope to see you again at Herb Chambers Lexus of Hingham!

June 13, 2023

Thomas is friendly and efficient. A good communicator and very easy to work with. I would highly recommend him as he made the service experience go very well. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for this 5-star review of Thomas and Herb Chambers Lexus of Hingham!

June 12, 2023

I was checked in by Scott who was in great guy,very friendly and courteous, then I met Kevin who was also friendly, professional and very helpful, in my opinion those two guys are truly an asset to Her More

by Bill D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

Bill, we're so glad to see your positive review of your experience with Scott and Kevin at Herb Chambers Lexus of Hingham! Thank you for supporting us and for sharing your feedback. We hope to work with you again down the road!

June 12, 2023

Excellent service, very timely, friendly service representative, car was very clean, all questions answered. I was very pleased More

by Sallyacunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

We're thrilled to receive your five-star review, Sally! At Herb Chambers Lexus of Hingham, we are dedicated to providing timely and friendly service with all questions answered. We're delighted to hear that you were pleased with the excellent service and the cleanliness of your car. Thank you for trusting us with your vehicle's care!

June 12, 2023

good service group-Lexus Enform does not work well however. Very frustrating. Lexus Enform runs 3G while new iphones run 5G to start. The app itself is not intuitive and clumsy. This is my 4th Lexus! More

by john_focused7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your honest feedback and loyalty to the Lexus brand and we thank you for commending our service team here at Herb Chambers Lexus of Hingham. It's disappointing to hear that you are frustrated with the Enform's performance, however, as we want our customers to feel completely satisfied with our products. I would be glad to speak with you about this further to see what I can do to help, so please feel free to reach out. Thanks again, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 12, 2023

Excessive pricing compared with other Lexus service center. Additional charge assess to alignment on 4 tires purchased from Lexus. This is in addition to labor charge for installation of the tires. Unr More

by Guercie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your feedback. We aim to provide fair pricing and value for our services, so I'm sorry to hear that we've left the wrong impression. If there's anything we can do to improve your experience or if you would like to discuss this further, please don't hesitate to contact us and we will be happy to assist you. Best, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 11, 2023

Great experience overall, easy to schedule, friendly, efficient and professional personnel got me in and out in no time for a 5,000 mile service More

by Raul_tejada731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate the kind words and hope to see you back at Herb Chambers Lexus of Hingham. Safe travels!

June 11, 2023

Excellent service. Service rep Talisa always knowledgeable and helpful. Keeps me in the loop and informed on progress More

by Rongcong42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are so glad to hear that Talisa delivered such a successful service experience. Drive safely, and we hope to see you again at Herb Chambers Lexus of Hingham!

June 10, 2023

Loved the service on my 2022 Lexus NX350 from Herb Chambers in Hingham. I live in Dennis, quite a distance from them. They drove down in a courtesy car (Lexus NX350 Hybrid) which I think I like more t More

by KarenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Godby
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the kudos, Karen! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received from Linda and Lou. It would be our pleasure to service your 2022 Lexus NX 350 again in the future. Until then, take care!

June 10, 2023

Quick efficiently and friendly service car came back to us exactly as we imagined it More

by Wendy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Wendy, we are so grateful for your review! Our team at Herb Chambers Lexus of Hingham is dedicated to providing premier service and getting the job done right. Thanks for stopping by!

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