Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
August 18, 2023

I had a nice experience at the dealership service department today. I was treated with promptly and professionally attention by staff upon my arrival. I had a personal problem which was not service r More

by johnhourihan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

John, we're so glad to know that Talisa and Jimmy were able to assist you with your issue at Herb Chambers Lexus of Hingham. We appreciate the kind words about our team's promptness and professionalism and hope to see you back!

August 17, 2023

Everything great. We were late due to traffic and they were so accommodating. Always pleasant and helpful. More

by namalarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Salvado
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for choosing Herb Chambers Lexus of Hingham! We are always happy to accommodate you and ensure you receive top-notch service. Until next time, take care!

August 14, 2023

I have been going to Lexus of Hingham for 6 years now and have always had a positive experience, everyone is friendly and helpful, especially Tom McCafferty who has been my regular service consultant. I cont More

by Ld22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

We're so pleased to know that you've had consistently positive experiences with Tom and our team at Herb Chambers Lexus of Hingham. Your loyalty and trust in our service is greatly appreciated! Safe travels on your journeys to see us - we look forward to many more years together!

August 14, 2023

I appreciate the advice and feedback from the knowledgeable reps like Kevin. The car wash feature after a service is also great . More

by suzime
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are thrilled to hear that you had such a successful experience working with Kevin. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

August 12, 2023

Cordial employees, My service consultant knowledgeable about my service issue. He explained my issue clearly and the repair required. More

by Mrelm590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to provide you with a clear explanation and solution for your service issue. Thanks for the positive review!

August 12, 2023

Battery replaced. Cover to battery off. Asked 2x to have reinstalled. Was not done. No attention to details. More

by jandl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Telisa
Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We apologize for the oversight regarding your battery cover. We appreciate you bringing this to our attention and would like to make sure that this issue is resolved. Please reach out to me at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 11, 2023

Tom McCafferty, my Service Advisor, is by far the best in every way. He has been assisting me with my car needs for years. I wouldn’t deal with anyone else. More

by Charlene Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

Charlene, it's great to know that Tom has been consistently providing you with top-notch service at Herb Chambers Lexus of Hingham. We appreciate your loyalty and look forward to assisting you for many more years!

August 11, 2023

Every time I go in for service I’m greeted with a smile and more importantly I’m greeted promptly! My service rep, Tom, is fantastic. The dealership is spotless- the coffee is hot and there’s always trea More

by xxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

I know the dealer is always more money. Eric did an outstanding job in a difficult sttuation! I felt like he cared about my experience. True great experience! More

by Tharing102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that Eric was able to provide you with a great experience at Herb Chambers Lexus of Hingham. We always strive for excellence, and it's wonderful when our customers feel the same way!

August 10, 2023

The process is quick and easy. The lounge is spacious and relaxing. My service advisor is nice and to the point. More

by Zhishen Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren E
Aug 11, 2023 -

Herb Chambers Lexus of Hingham responded

Zhishen, we're glad to know you found the process at Herb Chambers Lexus of Hingham quick and easy. We aim for a relaxing environment while providing efficient service. Thanks for your review!

...
36
...