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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews
Call Service Center (781) 210-5200

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 31, 2023

Lexus of Hingham can not service their customers to the best of their abilities. What is going on? You need to be better and do better!!! More

by Gsabban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're sorry to read about your experience and we appreciate you bringing this to our attention. We strive for excellence in all aspects of our service, so it's disappointing that we didn't meet those expectations here. I'd like the opportunity to discuss this further with you - please reach out at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 31, 2023

Very professional and customer service oriented staff. Excellent communication re: status of work & consistent on time completion. Always feel like my vehicle is being maintained by highly competent techn More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your kind words! Our team at Herb Chambers Lexus of Hingham is dedicated to providing top-notch service, and we're glad it shows. Thanks for trusting us with the maintenance of your vehicle. See you next time!

August 30, 2023

Lexus of Hingham is the best Lexus dealership and service center I have interacted with. I always leave satisfied. I must mention that Eric Castillo has significantly enhanced the focus on customer experienc More

by hakim.lakhani@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Salvador
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Aug 31, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a great experience at Herb Chambers Lexus of Hingham, Hakim! It's wonderful that Eric and Lauren could demonstrate our commitment to customer service. We look forward to your next visit!

August 30, 2023

Good customer service. We were just concerned that we brought our concern on the leak from the sun roof last time and yet it continued to leak and now cost a lot more to re More

by rp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas mccaferty
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Aug 31, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and apologize for the inconvenience you've experienced with the sunroof. We strive to provide top-notch service at Herb Chambers Lexus of Hingham, so we'll look into this matter further. Thank you for bringing it to our attention, and please feel free to reach out to us at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 29, 2023

My car was serviced for 10,000 mile check up. Everything went smoothly. No problems. More

by ncpayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate your support and hope to see you back at Herb Chambers Lexus of Hingham!

August 25, 2023

Extremely polite, fast and excellent service. That is exactly why you by a Lexus. This was the first service on my car and very impressive. More

by Lpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Aug 28, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that your first service experience with us at Herb Chambers Lexus of Hingham was exceptional! We strive for excellent and speedy service. Thanks for trusting us with your business!

August 25, 2023

Always have a great experience with the service department. Very knowledgeable and friendly staff, always receive a clean vehicle when service is complete. More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

larry responded

Great service

Aug 28, 2023 -

Herb Chambers Lexus of Hingham responded

We really appreciate your great review, Larry! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely until we see you again!

August 24, 2023

Tom is one of the best service team members I have had the pleasure of working with. I’ve been going to Hingham Lexus for about 7 years now and he keeps me informed, tells me honestly what needs attentio More

by Pbean550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that Tom has been providing you with top-notch service at Herb Chambers Lexus of Hingham for the past 7 years! It's important to us that our customers are well-informed and feel comfortable. Thanks for your continued support, we appreciate it!

August 19, 2023

Enjoy working with Tom. He’s very responsive and professional. Dealership takes great care of my car More

by Colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing a great review, Colby! We are happy to hear that Tom and the team made it a positive experience. Safe travels from all of us at Herb Chambers Lexus of Hingham!

August 18, 2023

I brought my car in with an issue I couldn’t fix myself. They took care the issue. It was great!! More

by Jajloiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

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