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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 09, 2023

The service was great. Very thorough and professional!! I will definitely return to Herb Chambers Lexus in Hingham and refer people to them. More

by Anne C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Herb Chambers Lexus of Hingham responded

Anne, we're delighted to know you had a great experience at Herb Chambers Lexus of Hingham! We appreciate your referrals and look forward to seeing you again. Safe travels until then!

September 09, 2023

Efficient and explained what would be done with my car. Patiently listened to my questions and answered all questions More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Herb Chambers Lexus of Hingham responded

Jackie, we're glad to know our team at Herb Chambers Lexus of Hingham was able to provide you with efficient service and answer all your questions. Thanks for the positive feedback!

September 08, 2023

I am very satisfied with the service center, everyone has been very helpful and has a nice waiting area. More

by Josie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Sep 10, 2023 -

Herb Chambers Lexus of Hingham responded

Josie, we're delighted to know you had a satisfying experience at our service center. Thanks for appreciating the team and facilities at Herb Chambers Lexus of Hingham!

September 08, 2023

Was able to get appointment for service of my vehicle within one day. Jim Welch, service rep, was very professional and gave me great service. More

by Richardw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch -*****
Sep 08, 2023 -

Herb Chambers Lexus of Hingham responded

Richard, we're glad to know that Jim and our team at Herb Chambers Lexus of Hingham were able to provide you with prompt and professional service. We appreciate your feedback!

September 06, 2023

From the time you drive into the garage everything is top notch. Everyone is courteous and helpful. Lauren gave a status update and always offers what to expect in the future for maintenance schedule. The More

by mccrossonl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren E
Sep 07, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the glowing review of Herb Chambers Lexus of Hingham! We're delighted to know that Lauren and our team provided you with top-notch service. Looking forward to seeing you again for any future needs!

September 05, 2023

Just a fantastic place to do business with! From top to bottom the staff are top notch and truly care about you and your experience while there. Came in for service due to a check engine light More

by ToyotafanTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a fantastic experience with us at Herb Chambers Lexus of Hingham! It's great to see Kevin and our service team exceeded your expectations. Thanks for the kind words, we appreciate it!

September 03, 2023

A very pleasant way to spend an hour or so while getting my Lexus good service More

by janecbradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Herb Chambers Lexus of Hingham responded

We are happy to hear from you, Jane! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely until we see you again!

September 02, 2023

His services are good he has good communication skills and takes his time to explain. Was delighted to have him as my vehicle advisor. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Herb Chambers Lexus of Hingham responded

Betty, we're glad to know you had a positive experience with our team at Herb Chambers Lexus of Hingham. We always aim for clear communication and thorough explanations. Thanks for your feedback!

September 02, 2023

I was disappointed for the last two services i have them service my car like before. More

by tonyrmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCafferty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Herb Chambers Lexus of Hingham responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please reach out to me at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 31, 2023

Great experience at this dealership, from beginning to end. Service was quick and efficient. Everyone was helpful and polite. No one tried to push anything. It was really a pleasant experience. More

by Eugeniapapa13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a great experience at Herb Chambers Lexus of Hingham. Our team always aims for efficient and helpful service without any pressure. Thanks for the positive feedback!

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