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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,271 Reviews
Call Service Center (781) 210-5200

1,271 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 01, 2023

Our buying experience was excellent, and our service experience today surpassed any of our expectations…excellent yet again! More

by mpmartin.michael
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
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Nov 02, 2023 -

Herb Chambers Lexus of Hingham responded

Michael, we're delighted to know that your buying and service experiences at Herb Chambers Lexus of Hingham exceeded expectations. Thanks for sharing!

October 31, 2023

Thomas M was knowledgeable and pleasant when we arrived at the dealership. He is honest, accurate, and efficient. Will return because of him. And the service of the mechanics! More

by kevinann99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

kevinann99 responded

Thank you Herb Chamber Lexus of Hingham! We will be back because of Thomas and his service. The mechanics are terrific. The facility is clean and pleasant.

Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

Your kind words make our day, Kevin! Thank you for choosing Herb Chambers Lexus of Hingham and recognizing Thomas's efforts. See you next time!

October 31, 2023

The Lexus dealership worked on an electrical issue that had been worked on locally on the Cape without success. Lexus identified the problem quickly and moved to solve it. More

by Richlarios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to identify and solve the electrical issue in your vehicle. Thanks for trusting us with your car needs!

October 31, 2023

Took my Lexus 350RX in for brakes and service and they also found a leaking radiator. Tom got me into a courtesy car and had my car ready to go the next morning. I always know I'm in capable hands with To More

by nkgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom and our team at Herb Chambers Lexus of Hingham were able to provide you with a smooth service experience. Thank you for trusting us with your Lexus 350RX, we appreciate the five-star review!

October 30, 2023

My initial bill was $57 final bill was 163. 91 Not happy with service received More

by Annette Rountree
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Jim helped with paperwork
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

Annette, we are sorry for any miscommunication that occurred with your bill, and we want to assure you that we strive to provide clear and reliable fees for our clients. I would like to learn more about what transpired here and see how I can help. Please reach out to me at any time. Patrick Chahwan - General Manager - pchahwan@herbchambers.com

October 30, 2023

Absolutely fantastic customer service from every employee, beginning with scheduling a service appointment, dropping off ny vehicle, and receiving my vehicle after service. Kevin C. was amazing! Tha More

by Atlanta23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a fantastic experience with our team, especially Kevin, at Herb Chambers Lexus of Hingham. We strive for excellent customer service from start to finish! Thanks for your review, and we look forward to serving you again in the future.

October 29, 2023

McKee Dauphin provided pleasant and professional service. He took care of my concerns. Thank-you. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mclee Dauphin
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We are so glad you had a pleasant experience and the Herb Chambers Lexus of Hingham team took care of your concerns. See you next time!

October 29, 2023

I have been bringing my RX350 to Herb Chambers Lexus for service since 2019. I have always been treated well by the staff and have been satisfied with the service received. More

by ptrsnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch 5 stars
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know you've been satisfied with the service for your RX350 since 2019! Our team at Herb Chambers Lexus of Hingham always strives to provide top-notch care. Thanks for sharing your experience!

October 28, 2023

Service Adviser Tom, as always, ensures my now 6 year old NX IS IN TOP CONDITION. HOLIDAY DRIVING INCLUDES 400 miles nonstop trip. I know I can count on safe driving. Tom is courteous & professional. He More

by krstravel87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valet driver Lou on time & efficient.
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom has been able to keep your NX in top condition over the years at Herb Chambers Lexus of Hingham. It's great to hear how confident you feel about those long holiday drives! Thanks for sharing this positive feedback about our service team. Safe travels!

October 28, 2023

Very professional from the moment you drop off your car at the service center. Mclee was very attentive to my requests. More

by Mike I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mclee handled my service appointment
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

Mike, we're glad to know that Mclee and our team at Herb Chambers Lexus of Hingham were able to provide you with attentive service. Thanks for sharing your experience!

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