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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 03, 2023

The dealer ship met or exceeded all expectations. They were very professional and did a great w More

by JBeaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mclee
Nov 03, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the awesome review of Herb Chambers Lexus of Hingham!

November 03, 2023

Service Staff is excellent . But not happy with the car. Less than 10k miles and had 2 issues. Left door panel has been an issue and muffler detached causing noises More

by Tsd522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and are glad to know our service staff has been excellent. However, we're sorry to learn about the issues you've experienced with your car at Herb Chambers Lexus of Hingham. We'd like an opportunity to address these concerns - please feel free reach out so we can assist further! -Patrick Chahwan - General Manager - pchahwan@herbchambers.com

November 03, 2023

Brought my car in for service. Service Mgr. explained the work that would be done, answered my questions and estimated the time to complete the work. Service was completed ahead More

by Robert_Helt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McLee
Nov 06, 2023 -

Herb Chambers Lexus of Hingham responded

Robert, it's great to know you had such a positive experience with our service team at Herb Chambers Lexus of Hingham. We're always here to provide top-notch service and answer any questions you may have. Thanks for the review!

November 01, 2023

Our buying experience was excellent, and our service experience today surpassed any of our expectations…excellent yet again! More

by mpmartin.michael
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Nov 02, 2023 -

Herb Chambers Lexus of Hingham responded

Michael, we're delighted to know that your buying and service experiences at Herb Chambers Lexus of Hingham exceeded expectations. Thanks for sharing!

October 31, 2023

The Lexus dealership worked on an electrical issue that had been worked on locally on the Cape without success. Lexus identified the problem quickly and moved to solve it. More

by Richlarios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to identify and solve the electrical issue in your vehicle. Thanks for trusting us with your car needs!

October 31, 2023

Took my Lexus 350RX in for brakes and service and they also found a leaking radiator. Tom got me into a courtesy car and had my car ready to go the next morning. I always know I'm in capable hands with To More

by nkgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom and our team at Herb Chambers Lexus of Hingham were able to provide you with a smooth service experience. Thank you for trusting us with your Lexus 350RX, we appreciate the five-star review!

October 31, 2023

Thomas M was knowledgeable and pleasant when we arrived at the dealership. He is honest, accurate, and efficient. Will return because of him. And the service of the mechanics! More

by kevinann99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

kevinann99 responded

Thank you Herb Chamber Lexus of Hingham! We will be back because of Thomas and his service. The mechanics are terrific. The facility is clean and pleasant.

Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

Your kind words make our day, Kevin! Thank you for choosing Herb Chambers Lexus of Hingham and recognizing Thomas's efforts. See you next time!

October 30, 2023

My initial bill was $57 final bill was 163. 91 Not happy with service received More

by Annette Rountree
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Jim helped with paperwork
Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

Annette, we are sorry for any miscommunication that occurred with your bill, and we want to assure you that we strive to provide clear and reliable fees for our clients. I would like to learn more about what transpired here and see how I can help. Please reach out to me at any time. Patrick Chahwan - General Manager - pchahwan@herbchambers.com

October 30, 2023

Absolutely fantastic customer service from every employee, beginning with scheduling a service appointment, dropping off ny vehicle, and receiving my vehicle after service. Kevin C. was amazing! Tha More

by Atlanta23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a fantastic experience with our team, especially Kevin, at Herb Chambers Lexus of Hingham. We strive for excellent customer service from start to finish! Thanks for your review, and we look forward to serving you again in the future.

October 29, 2023

McKee Dauphin provided pleasant and professional service. He took care of my concerns. Thank-you. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mclee Dauphin
Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We are so glad you had a pleasant experience and the Herb Chambers Lexus of Hingham team took care of your concerns. See you next time!

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