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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews
Call Service Center (781) 210-5200

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 11, 2023

The experience at Herb Chambers is always awesome. Kevin was direct clear and very helpful More

by dahlhaus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Herb Chambers Lexus of Hingham responded

We are glad to hear that Kevin has taken excellent care of your service needs. Thanks for choosing Herb Chambers Lexus of Hingham.

November 10, 2023

Always a pleasant experience at your dealership. McLee was very helpful and courteous. Will keep having my car serviced at Lexus of Hingham. More

by rjdaniele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McLee Dauphin
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Nov 13, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know you've had consistently pleasant experiences at Herb Chambers Lexus of Hingham. We'll pass your compliments on to McLee and the rest of our team! Looking forward to seeing you for your next service visit.

November 09, 2023

Great service! Mclee went above and beyond to get what I was promised, when I made my appointment for new tires. More

by hpicard1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mclee Daupin
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Nov 10, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad that our team was able to provide you with top-notch service at Herb Chambers Lexus of Hingham! We always aim for customer satisfaction and it's wonderful to know we're hitting the mark. Safe travels on your new tires!

November 09, 2023

Second time I came and they were unable or unprepared to resolve my problem Worse I was offended by their solution More

by blenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken or kevin
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Nov 09, 2023 -

Herb Chambers Lexus of Hingham responded

I'm sorry to read about your experience. We always aim to provide effective solutions and it's clear we missed the mark during your visits. I understand how this could be frustrating, but please know that we're committed to making things right for you. If you'd like to discuss this or any other questions or concerns further, don't hesitate to reach out. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Nov 09, 2023 -

blenson responded

I would have hoped that you were concerned enough to reach out to me.

November 09, 2023

Perfect. In and out in less than an hour!! And they dropped me off at a nearby mall while I waited. :-) More

by Tanya.peeples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Herb Chambers Lexus of Hingham responded

Tanya, we're glad to know you had a quick and convenient experience at Herb Chambers Lexus of Hingham. Thanks for sharing your feedback!

November 09, 2023

Thank you so much Kevin for your respect and politeness. You and your team are the best. More

by Shakir Guliyev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Herb Chambers Lexus of Hingham responded

We are honored to receive your support, Shakir. We'll pass on your kind words to Kevin as well. Thank you! - The Herb Chambers Lexus of Hingham Team

November 08, 2023

Everyone was kind and understanding. I appreciate how all staff talked respectful and smiled. Very nice people. More

by Djj143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that our team at Herb Chambers Lexus of Hingham made your experience a positive one with their kindness and respect. Thanks for the great review!

November 08, 2023

It is always a pleasure to de business at HIngham Lexus. I have worked with Tpm McCafferty every time and I have been very pleased. Clear and concise communication, my questions receive clear responses. More

by Teachmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCafferty
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Nov 08, 2023 -

Herb Chambers Lexus of Hingham responded

Marie, thanks for taking the time to share your experience so others can see what it's like to be a customer at Herb Chambers Lexus of Hingham. Love to hear kind words about our wonderful staff! We hope to serve you again soon.

November 07, 2023

Had my car in for 100,000. Mile service. Tom Maccafferty my service advisor was awesome dealing with this and some other issues! Very pleased and will be back! More

by da1798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom and our team at Herb Chambers Lexus of Hingham were able to provide you with an awesome service experience! We appreciate your feedback and look forward to seeing you for any of your future automotive needs. Safe travels until then!

November 04, 2023

Very accommodating everyone was very friendly. Plus they did additional services while I was right there. Excellent. More

by Mb0606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Nov 06, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know you had an excellent experience at Herb Chambers Lexus of Hingham! It's great that our team could provide additional services during your visit. Thanks for the positive feedback!

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