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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 30, 2023

The service is excellent and everyone is very friendly and accomodating. The facility is comfortable. I go out of my way to get my car serviced there. More

by Ld22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're happy to know that you find our service excellent and the team friendly at Herb Chambers Lexus of Hingham. Your willingness to go out of your way for us is greatly appreciated! Safe travels until we see you next time.

November 30, 2023

Brought car in for Rim repair Was told the car was all set Picked it up and noticed nothing was done. Also car was not vacuumed or washed. More

by N.AVEDISSIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're sorry to learn about your recent experience at Herb Chambers Lexus of Hingham. We strive for top-notch service and it seems we missed the mark this time around. Your feedback is valuable, and we'll ensure these issues are addressed promptly.

November 28, 2023

All employees from General Manager Patrick to delivery man Lou were pleasant, efficient, informed, polite and timely. I will purchase another Lexus from Chambers because of the excellent service that I r More

by DeeDee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Chahwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers Lexus of Hingham responded

It's great to know that Patrick, Lou, and the rest of our team at Herb Chambers Lexus of Hingham provided you with such a positive experience. We look forward to helping you with your next Lexus purchase!

November 28, 2023

Busy dealership but service is efficient and effective. Staff is professional. Waiting area is ply but could be wsrmwy. More

by surrey02563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the feedback! We're glad to know that you found our service at Herb Chambers Lexus of Hingham efficient and effective. We'll take your suggestion about the waiting area into consideration. We are always looking for ways to improve!

November 26, 2023

Excellent service. Kevin went out of his way to keep me informed about status, and got me a loyalty discount on the service. More

by Burnsrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that Kevin provided excellent service and kept you informed throughout your visit at Herb Chambers Lexus of Hingham. Thanks for acknowledging his efforts, we appreciate it!

November 24, 2023

McKee was very professional and helpful. To my surprise, we wound up having some hearty laughs. Surprised only because he struck me as very serious, and indeed, he was serious about his jo More

by JazzDJ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you had a great experience with McKee at Herb Chambers Lexus of Hingham. We want our clients to enjoy their time here, so thanks for sharing your positive feedback!

November 22, 2023

Fast, efficient, friendly, and reasonably priced. That is what defines Thomas and the team at Herb Chambers Lexus. More

by bigpgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you found our service at Herb Chambers Lexus of Hingham fast, efficient and friendly. Your kind words about Thomas and the team are greatly appreciated!

November 22, 2023

Kevin was very knowledgeable and professional. Top class service from a quality dealership, thank you Kevin and Eric! More

by dcamargo611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Kevin and Eric provided top-notch service during your visit to Herb Chambers Lexus of Hingham. Thank you for the positive feedback!

November 21, 2023

My service consultant Mclee Dauphin was professional,, friendly and eager to make me a satisfied customer as it was my first time at Lexus in Hingham.I enjoyed viewing the video of my car from the mechani More

by Sldeluc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that your first visit at Herb Chambers Lexus of Hingham was a positive one! It's great to see our team, especially Mclee Dauphin, made you feel welcome and satisfied. We hope this is the start of many more visits in the future!

November 21, 2023

Service manager was excellent. Answered all my questions. She provided me a loaner car. Very pleased with the service on my vehicle More

by ap1dietz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Nov 21, 2023 -

ap1dietz responded

Great service. I was very pleased!

Nov 22, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for this stellar review of Herb Chambers Lexus of Hingham! We truly appreciate your feedback and shoutout to our team!

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