Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
January 05, 2024

ALWAYS polite and professional. Smiles, a please and thank you are free. I’ve used HC Lexus for years and have never had a bad experience. They have even raised their game with serv More

by Shannon Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talisa! Fantastic!
Jan 08, 2024 -

Herb Chambers Lexus of Hingham responded

Shannon, it's great to know that you've consistently had such positive experiences working with our team at Herb Chambers Lexus of Hingham. We appreciate your recommendations and are always here for any service needs you may have in the future! See you again next time!

January 03, 2024

Fast service really good drinks and snacks very professional everything was really good well recommend More

by Lennywetterberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Herb Chambers Lexus of Hingham responded

Lenny, we're glad to know you enjoyed the service and amenities at Herb Chambers Lexus of Hingham. We appreciate your recommendation and are here for anything you might need down the road!

December 30, 2023

I asked the dealership to adjust my tire pressure as I was driving a real lot. My tires pressure was not adjusted sufficiently . I read 39 on three tires and 38 on one. Iam pretty sure the Manuel states 3 More

by Johnhaley911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Jan 02, 2024 -

Herb Chambers Lexus of Hingham responded

We apologize for the oversight regarding your tire pressure and appreciate you bringing this to our attention. At Herb Chambers Lexus of Hingham, it is our commitment to ensure complete customer satisfaction, so please don't hesitate to reach out if there's anything else you would like to share with us at this time.

December 28, 2023

Routine oil change. Nice and easy. Like the video inspection that was sent. Always a pleasure working with Tom McCaffery. More

by Platinumexteriors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know your oil change went smoothly and you enjoyed the video inspection! It's always a pleasure working with valued customers like yourself at Herb Chambers Lexus of Hingham. We'll pass along your kind words to Tom McCaffery.

December 28, 2023

I have been a Lexus Customer for over 25 years and appreciate my service Advisor Tom! More

by Mlemoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for being a loyal Herb Chambers Lexus of Hingham customer! We'll make sure your kudos reach Tom. See you next time!

December 27, 2023

McKee delivers phenomenal customer service . I felt like I was his only customer even though it was very busy at the dealership Mclee provided “legendary customer service “ A+ More

by larry.aftermarket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mclee
Dec 27, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that you felt well taken care of during your visit, Larry! Our team at Herb Chambers Lexus of Hingham, especially McKee, always strives for legendary customer service. Thanks for the wonderful review!

December 25, 2023

Would highly recommend Herb Chambers Lexus of Hingham. Kevin Chan was very professional, very helpful! Will definitely come back More

by Ctubeyond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Hingham responded

It's great to know that Kevin and our team at Herb Chambers Lexus of Hingham provided you with a top-notch experience. We look forward to seeing you again!

December 24, 2023

Brought my rx350 in for its first service since purchasing it last January. Everything was excellent and can’t say enough about the amazing experience. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Hingham responded

Paul, we're delighted to know you had an excellent experience with your RX350's first service at Herb Chambers Lexus of Hingham. We appreciate the positive feedback and are here for anything you might need down the road!

December 22, 2023

pleasant experience, friendly and outgoing personnel, length of wait and repair time was accurate. service manager was straightforward in the expected cost and time More

by matty432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a pleasant experience at Herb Chambers Lexus of Hingham. We always aim for transparency in our service and it's great that this was reflected during your visit. Thanks for the review!

December 22, 2023

They did a great job working with my insurance company to get the work done! I can always trust the quality work and support the service department delivers! James was great. More

by maloofevan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 23, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you had a positive experience with our service department at Herb Chambers Lexus of Hingham. It's great to see that James and the team were able to assist effectively with your insurance company. Thanks for trusting us!

...
21
...