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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,234 Reviews

1,234 Reviews of Herb Chambers Lexus of Hingham - Service Center

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January 16, 2024

I'm pleased with the service my car receives at Herb Chambers Lexus. Service Advisor Kevin answers all of my questions. More

by JUTMSS32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know you've had a positive experience with our service team, especially Kevin. Thanks for choosing Herb Chambers Lexus of Hingham and leaving us this review!

January 15, 2024

Everyone was kind and personable My vehicle was serviced in a timely manner and well cared for. Thanks for the free car wash that was a nice surprise. Overall it was a truly exceptional experienc More

by Pmbrennan1221
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Herb Chambers Lexus of Hingham responded

We're so glad to know you had an exceptional experience at Herb Chambers Lexus of Hingham! It's great that our team was able to provide timely service and a clean car. Thanks for the positive feedback, we appreciate it!

January 15, 2024

The service, clarity and delivery of all things that mattered were surpassed beyond five stars. If I could give 10 stars, I would. Thank you so much Tom. More

by Dlfog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Herb Chambers Lexus of Hingham responded

We're over the moon to know that our service exceeded your expectations at Herb Chambers Lexus of Hingham! Your kind words for Tom and our team are greatly appreciated. Thank you so much, we look forward to serving you again in the future!

January 15, 2024

I’ve been servicing my vehicle here for years. Never had a problem until recently. Service team that greets you is great, and service members have been as well. Problem is that I had to bring my c More

by Nicoledurocher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Herb Chambers Lexus of Hingham responded

Nicole, I'm sorry to read about your recent experiences with our service department. We always aim for a high standard of quality in all repairs and it's disappointing to learn that we've fallen short on this occasion. Your feedback is important and will be used as an opportunity for improvement. Please reach out so we can discuss how best to rectify the situation. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

January 12, 2024

The building was super clean, and the customer service was excellent. I was informed on everything I needed done to my vehicle. More

by SE
Recommend Dealer
Yes
Employees Worked With
James
Jan 13, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know you appreciated our clean facility and excellent customer service at Herb Chambers Lexus of Hingham. It's important to us that our customers are well-informed about their vehicles. Thanks for the positive review!

January 11, 2024

Awesome customer service, excellent work, full transparency on pricing, a best in class place to do business ! More

by slavallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talyssa and Phillip
Jan 11, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had such a positive experience at Herb Chambers Lexus of Hingham! We strive for transparency and top-notch service. Thanks for your kind words, we appreciate it!

January 11, 2024

Great service department best I have ever been too. They really treat you with respect. More

by farwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Jan 12, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for stopping by to leave a wonderful review for Herb Chambers Lexus of Hingham! We hope to see you back for any future service needs.

January 09, 2024

Dealership is wonderful. Tom is very knowledgeable and friendly. Car was washed and cleaned. Had snacks and drinks while waiting More

by donna.worth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Herb Chambers Lexus of Hingham responded

Donna, we're delighted to know you had a great experience at Herb Chambers Lexus of Hingham! It's wonderful that Tom was able to assist and make your visit enjoyable. Thanks for the positive feedback — we appreciate it!

January 06, 2024

Tom is a gentleman and a professional. He is a pleasure to do business with. More

by kate58kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Lexus of Hingham responded

Kate, we are glad to hear that Tom provided excellent service. We will share your kind words. Thank you for choosing Herb Chambers Lexus of Hingham!

January 06, 2024

Making appoint was easy and vehicle was delivered at the time it was promised after service was completed More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you found our appointment process easy and timely at Herb Chambers Lexus of Hingham. We appreciate your feedback!

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