Herb Chambers Lexus of Hingham - Service Center

The moment I brought my car into Herb Chambers Lexus of Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was go Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was going on, and when it would be ready, I wouldn't hesitate to bring my car back, I give them up five star rating out of five More

The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More

This dealership is five star service! This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. More

Elijah at Lexus of Hingham was amazing regarding my service and the concerns they had related to what needed to be fixed. I appreciate their honesty for what was really going on with the car! Thank you service and the concerns they had related to what needed to be fixed. I appreciate their honesty for what was really going on with the car! Thank you again More

Talisa is the most informed and customer attentive service advisor. She communicates every step of the service process and explained future service needs. You are in good hands with Talisa. 1000% Th service advisor. She communicates every step of the service process and explained future service needs. You are in good hands with Talisa. 1000% Thank you Talisa and thank you to the technician performing the service. Job well done Sieglinde Hughes More

Herb Chambers is truly a top professional organisation. From the moment one pulls up to their overhead doors one feels that the Chambers Co. Is customer orientated. From the moment one pulls up to their overhead doors one feels that the Chambers Co. Is customer orientated. More

They were top shelf. I was early for my appointment and they took me right in. The finished early and where very communicative and my car was washed. Great customer exper I was early for my appointment and they took me right in. The finished early and where very communicative and my car was washed. Great customer experience. More

Went in for routine maintenance. Nothing special but I did mention 2 things I was hoping that could be addressed and Kevin Chan went above and beyond to make sure Ibith concerns were Nothing special but I did mention 2 things I was hoping that could be addressed and Kevin Chan went above and beyond to make sure Ibith concerns were taken care of. More

The appointment went very well. I appreciated that it was on time and the issues I had were addressed. Talisa was very organized and the video text from the shop showing the inspec I appreciated that it was on time and the issues I had were addressed. Talisa was very organized and the video text from the shop showing the inspection was creative. More

Generally good but something off this last maintenance visit. Slightly disappointed with the overall visit. visit. Slightly disappointed with the overall visit. More