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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,277 Reviews

1,277 Reviews of Herb Chambers Lexus of Hingham - Service Center

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May 14, 2021

I have been here for about 22 years and I love the team in terms of sales and service. That's why I keep coming back and have already bought 3 Lexus's from them, I prefer the LS Models and they are always More

by BGTruthwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Burbine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Chahwan
May 14, 2021 -

Herb Chambers Lexus of Hingham responded

It's great to hear from you, Bob! We truly appreciate your longtime business and support and love to see so many kind words about our Herb Chambers Lexus of Hingham team. Thank you for mentioning Patrick, James, and Tom! Your recommendation means a lot to us and we look forward to our continued relationship.

May 12, 2021

Always helpful. Jon explained work to be done. No surprises. Service staff pleasant from drive in to exit. Great car wash included with service appointment More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers Lexus of Hingham responded

Julie, thank you for the review! It was our pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let Jon and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 12, 2021

I was seen on time for my appointment. Tom took very good care of me. I asked to speak with a tech person about the electronics and John was super!! More

by billgilbert25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers Lexus of Hingham responded

Bill - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with John, Tom, and the team. Drive safely, and we hope to see you again at Herb Chambers Lexus of Hingham!

May 11, 2021

Jon coordinated my visit and it could not have gone more smoothly. Jon was attentive, respectful and capably answered my questions. He contacted me with an update and reviewed the findings. The center was c More

by patmbyrne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the 5-star review of Herb Chambers Lexus of Hingham! It is great to hear that Jon took care of you during your last visit and we look forward to seeing you next time!

May 11, 2021

Service advisor, Kevin Chan was pleasant and knowledgeable. Scheduling my service was easy and the work was done in a reasonable amount of time. I have all my service’s done at this service cent More

by Bill S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Bill - We are grateful for your repeat business and happy to hear that you enjoyed your recent visit working with Kevin. Thank you so much for being a wonderful Herb Chambers Lexus of Hingham customer! We look forward to our continued relationship.

May 11, 2021

I purchased my vehicle here and have always had very good service. Easy to work with staff. Efficient and the service was completed in the allotted time. More

by Jhardi42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for being a loyal Herb Chambers Lexus of Hingham customer! We are delighted to hear that you enjoy your visits with us and appreciate your kind words about our team. Safe driving and we'll see you next time!

May 08, 2021

My experience at this place was great due to Claudia! She was very helpful, kind and informative. Overall a good experience and will continue to bring my car here. More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Herb Chambers Lexus of Hingham responded

Denise - thank you for posting about your wonderful experience with our team member, Claudia. It was a pleasure to have your business at Herb Chambers Lexus of Hingham!

May 08, 2021

Service and parts personnel, Claudia and Brooke were friendly and welcoming. They made for a great experience. The concierge for the service department as well. More

by psal912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! We are pleased to hear that Claudia and Brooke both took good care of you here at Herb Chambers Lexus of Hingham, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 08, 2021

Tom was very helpful when I explained my situation and he found a way to service my car for only the things it needed at the moment. More

by Middlestar
Customer Service
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Herb Chambers Lexus of Hingham responded

We're so glad to hear that Tom and the service team were able to accommodate your needs - that's our foremost concern here at Herb Chambers Lexus of Hingham! We appreciate you trusting us with the care of your vehicle and look forward to the opportunity to serve you again down the road. Drive safe!

May 05, 2021

Outstanding service all around. From when I called in to make an appointment and secure a loaner to Jon’s help in processing the paperwork, it was such a pleasurable experience. Thank you!! More

by Jacquie M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Herb Chambers Lexus of Hingham responded

Jacquie, we are thrilled that Jon and the team could deliver an excellent experience! Thank you for trusting Herb Chambers Lexus of Hingham with your business and your vehicle. We hope to welcome you back for your future services!

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