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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,402 Reviews

1,402 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 03, 2021

Prompt and professional couldn’t askForMoreFromThe Prompt and professional couldn’t ask For More From The service department. Car was Ready half earlier than expected which is appreciated as I was More

by markfparadise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

Wow! We are so glad to have earned your business here at Herb Chambers Lexus of Hingham. We pride ourselves on prompt and professional service. Thanks for coming in and safe travels until we see you next time!

September 02, 2021

Needed a wheel. Long way from home. They checked inventory, said bring her in, then added my 10,000-mile service. All in 90 minutes. Thank you Kevin! More

by robinnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad we could assist you in a pleasant and timely manner, Robin! Thank you for the great review and for choosing Herb Chambers Lexus of Hingham - we hope to see you again down the road!

September 02, 2021

Always great service! Jon was very helpful. My car was finished on time. He answered all my questions. Would highly recommend Lexus of Hingham. Thanks More

by marcjkahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

We are grateful for your feedback and will certainly let Jon know he did a great job assisting you. Thank you for being such a great Herb Chambers Lexus of Hingham customer and we hope to see you again next time!

August 31, 2021

The dealership has always been customer friendly. I asked for a loaner , had to wait a few days but did get one . The gentlemen in the garage area were efficient and very pleasant. James was prepared , pleas More

by Claire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James is the only name I got.
Sep 01, 2021 -

Herb Chambers Lexus of Hingham responded

Claire, hearing how much our attentive and personalized care has meant to you really brightens our day! We're so pleased that we exceeded your expectations when it came to the cost of your service and that James made your visit so straightforward. It's truly wonderful that you come such a distance to allow us to service your vehicle and we look forward to caring for you at Herb Chambers Lexus of Hingham for many years to come!

August 31, 2021

Staff was professional ,friendly and attentive , and the service was done s promised and quickly, We have had a great experience here from sales to service departments! More

by mmacphail
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Lexus of Hingham responded

Nothing makes us happier than hearing our staff took outstanding care of you! We're so glad you've had positive sales and service experiences and we look forward to seeing you next time you're at Herb Chambers Lexus of Hingham!

August 30, 2021

Had my 15,000 service..very easy to make an appointment, staff very professional and courteous…had my car back in 1 hour 45 minutes! How can you beat that!! Excellent service! Love my Lexus Hybrid…Julie Tir More

by julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 31, 2021 -

Herb Chambers Lexus of Hingham responded

Julie - we're so happy you're satisfied with your recent maintenance visit! Thank you for putting your vehicle care in our hands - we're honored and delighted to serve you. Take care! - the Herb Chambers Lexus of Hingham team

August 30, 2021

This Lexus dealership handled my appointment very professionally and was extremely prompt. Staff was very friendly and courteous and seemed to value my time as well as theirs. More

by John
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Herb Chambers Lexus of Hingham responded

We strive to go above and beyond for our guests and will make sure the Herb Chambers Lexus of Hingham team knows their commitment to customer satisfaction was recognized. Thank you for stopping by, John. We look forward to seeing you next time!

August 30, 2021

Great customer service. The team treats everyone with respect. The dealership is clean and comfortable, with space to relax or work while waiting for your vehicle to be serviced. More

by JSB-GX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Herb Chambers Lexus of Hingham responded

We strive to deliver an excellent guest experience across all departments and are so glad this has been clear. Thank you for the terrific feedback and for taking your service needs to Herb Chambers Lexus of Hingham!

August 27, 2021

Service was great and I was in and out there with no problems. Thanks Jon for all you help. I highly recommend them for all your service needs! More

by ckeane12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 27, 2021 -

Herb Chambers Lexus of Hingham responded

It's our pleasure to assist you! Thank you for taking time to post a review and give a shout-out to Jon. Hope to see you next time at Herb Chambers Lexus of Hingham!

August 26, 2021

This vehicle is our 2nd ES350 and have been customers since 2017. The service from the Herb Chambers Lexus of Hingham has been exceptional. Kudos to Service Manager James Burbine and his excellent staff More

by thatszall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley (service intake), James Burbine
Aug 26, 2021 -

Herb Chambers Lexus of Hingham responded

Listening to our guests and providing them with exceptional care in return is truly our pleasure. We're so grateful for your repeat business with Herb Chambers Lexus of Hingham and for the kudos to James and his team. Thank you for continuing to put your trust in us to assist you and your Lexus ES 350 and take care until we see you next!

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