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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,401 Reviews

1,401 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 13, 2021

My experience was great Tom was polite and went over what was necessary And explained what I should do and managed a courtesy car. On short. Notice More

by Virginia Harvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Herb Chambers Lexus of Hingham responded

Virginia, thanks for reviewing Herb Chambers Lexus of Hingham! We're happy to hear that you loved working with Tom, and we appreciate your kind words about our team.

September 10, 2021

The service department it’s always professional and organized and Tom always explains the details of any work needed thoroughly.Very good service. I am usually able to get a loaner vehicle when needed More

by Dianef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Herb Chambers Lexus of Hingham responded

Diane, we're so grateful that you've taken the time to express how pleased you are with our services! We'll be happy to share with Tom how much his professionalism and organization meant to you during your visit. We hope you'll continue to rely on Herb Chambers Lexus of Hingham for all your service needs and we thank you for leaving us a 5 star rating!

September 10, 2021

Excellent overall service. I have had only positive experiences in both the sales department and the exceptional service department.I will definitely be using their service department in the future More

by Bill D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Cohen 5 Star
Sep 13, 2021 -

Herb Chambers Lexus of Hingham responded

We are proud to have earned your continued business, Bill! Thank you for trusting Herb Chambers Lexus of Hingham and for taking the time to write a glowing review. See you next time!

September 09, 2021

Simply amazing dealership! Tom in the Service Department is the reason we continue to buy Lexus. He goes above and beyond every time! Thank You!! More

by buteauk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your confidence in Tom and the service team! We are so grateful for your continued business and we look forward to welcoming you back to Herb Chambers Lexus of Hingham for your future sales and service needs.

September 08, 2021

Well managed for setting up serviceFollows the time Well managed for setting up service Follows the time schedule that’s given Service personnel well mannered and helpful The customer service repres More

by keston307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Lexus of Hingham responded

Few things make us happier than hearing we delivered such a successful service experience! We're glad Tom and the team could exceed your expectations and we hope next time you're in need of service you'll think of Herb Chambers Lexus of Hingham again!

September 08, 2021

James Burbine provides excellent service with very close attention to detail in everything he does to help us from the time we drop off the car until we pick it up. More

by Llevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Burbine
Sep 08, 2021 -

Herb Chambers Lexus of Hingham responded

James truly does have a talent for providing thorough and detailed care at every visit. We're so glad you had the chance to experience his outstanding level of service at your recent visit to Herb Chambers Lexus of Hingham. Thank you for taking the time to leave us a positive review and whenever you find you need service next, we'll be here!

September 07, 2021

Excellent customer service and auto service. I’ve enjoyed working with each person I’ve encountered since the purchase of my SUCCESS. Thank you all! More

by Kevinfkiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Herb Chambers Lexus of Hingham responded

Kevin, we are delighted to see your glowing review of our team! Thank you for giving Herb Chambers Lexus of Hingham your business, we look forward to working with you again down the road.

September 03, 2021

Prompt and professional couldn’t askForMoreFromThe Prompt and professional couldn’t ask For More From The service department. Car was Ready half earlier than expected which is appreciated as I was More

by markfparadise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

Wow! We are so glad to have earned your business here at Herb Chambers Lexus of Hingham. We pride ourselves on prompt and professional service. Thanks for coming in and safe travels until we see you next time!

September 03, 2021

Excellent service, thank you! The service is always very good, and today it was excellent.Everyone was very attentive to my needs and did a very very very good job. Thank you More

by JTaglinisr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

We're happy to hear that the Herb Chambers Lexus of Hingham team was able to take such great care of you during your service visit. Thank you for stopping by and we hope to see you next time!

September 03, 2021

Always quality. Employee named John provided excellent assistance informing us on features of smart phone interface with vehicle. He was pleasant and knowledgeable and offered future assistance. More

by Carver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers Lexus of Hingham responded

It is gratifying to hear that you were so well attended to by John and the team! Thank you for trusting Herb Chambers Lexus of Hingham with your business and your vehicle. We hope to see you for your future service needs!

Sep 03, 2021 -

Carver responded

Tom your Service Manager provided high quality service.

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