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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,334 Reviews

1,334 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 02, 2021

Clean service agents very helpful all work I needed was done everyone was helpful the snack area was great to have coffee and a snacks More

by Kgrippi16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the positive review and for choosing Herb Chambers Lexus of Hingham - we sincerely appreciate your support!

August 01, 2021

The car looked great but the am and fm radio doesn’t work, mentioned it to the guy with the suit who said he would check it out. I didn’t check it out when they said the car was ready, my fault, but the More

by Fran
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy in suit
Aug 01, 2021 -

Fran responded

I asked the individual to check out the radio, neither am or fm worked. He said he would check it out. I didn’t test it before I left but it still doesn’t work. Everything else went well. The person I asked was young Asian man who I sat down with in the office

Aug 16, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Fran - I'm very sorry to hear that you are experiencing issues with your radio. We certainly want to make things right for you, but I'm going to need some additional information. Please contact me directly so that I can help. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 16, 2021 -

Fran responded

I was able to (Fix) the problem but the individual forgot.

July 31, 2021

They are great always on top of everything, pleasant and helpful . I do miss the snacks and drinks while we wait but I do understand why. More

by psavill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for your continued support of Herb Chambers Lexus of Hingham!

July 31, 2021

On time, very good communication, courteous treatment from all the staff.Nothing further to add -just trying to meet the 25 word minimum-a stupid rule. More

by fjgaul1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the five-star review - all of us here at Herb Chambers Lexus of Hingham appreciate it very much!

July 30, 2021

Claudia was extremely helpful in making the service experience pleasant explaining everything that happened in the service. Waiting area was acceptable. Service area for coffee etc needs to be improved More

by Mikeq1008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you, Mike! It's great to hear that Claudia helped make your recent visit such a success. We appreciate this feedback regarding our facilities as well. Enjoy your week!

July 29, 2021

First rate, thorough, professional, curtious, friendly immaculate facilities, and I cannot say anymore than it is always a real pleasure to visit this dealership for service or car ownership advice. More

by Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

July 29, 2021

Always polite and attentive. Service was as I was told - on time! Kevin found a coupon for me and arranged my transport beautifully! Super shuttle driver as well, I wish I remembered his name. More

by jmscottie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : my shuttle driver was GREAT, very very polite and attentive
Jul 30, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the 5 stars! We're glad that our team was polite and attentive and that the service was prompt. It's great that Kevin could help you score a great deal and that your driver was lovely. --The Herb Chambers Lexus of Hingham Team

July 28, 2021

Reasonably priced. Courteous. Kept me informed about the progress of my repair. Best of all no surprises. Kevin was very professional and he was great to work with More

by mconnolly143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Herb Chambers Lexus of Hingham responded

It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. We will be sure to let Kevin know you appreciated his professionalism. Thanks again and we look forward to seeing you at Herb Chambers Lexus of Hingham you next time!

July 28, 2021

Service was quick and Kevin was very pleasant and professional. I decided not to get a loaner car and wait as Kevin informed me that my car would be ready in less than an hpur. More

by Bdantuon
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Herb Chambers Lexus of Hingham responded

We're happy to hear Kevin was able to demonstrate our commitment to great service and provide a seamless service experience. Thank you for choosing Herb Chambers Lexus of Hingham!

July 28, 2021

Herb Chambers in Hingham is so efficient, accommodating and professional. Tom in service has always been extremely friendly and helpful..I’ve known him since the previous location. I know I can always st More

by BasrinDiane.clarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Herb Chambers Lexus of Hingham responded

Wow, this is an outstanding review! Your loyalty to Tom and Herb Chambers Lexus of Hingham has not gone unnoticed, and we are so appreciative! We're proud to offer our guests efficient, accommodating, and professional service at every appointment. From our Lexus family to yours, happy driving and see you next time!

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