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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,334 Reviews

1,334 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 09, 2021

I love the service you get at Herb Chambers Lexus. They are so service orientated. Prompt getting the car ready for service then very good at just doing what is needed. I decided to walk to Derby St shop More

by nolan.sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Herb Chambers Lexus of Hingham responded

Nolan, we strive to make the service experience a breeze and are glad we're achieving that goal. Thank you for doing business here at Herb Chambers Lexus of Hingham - and come back soon!

August 09, 2021

Exceptional service. My car was detailed and I got an inspection sticker. The best part was driving the loaner car a Lexus Ux. It was fun. I think it might be the future just not my future. Thanks to ev More

by Berremlln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Berremlln responded

Bettemlln. Please correct.

Aug 10, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the wonderful feedback and for doing business here at Herb Chambers Lexus of Hingham - we hope to see you back again for your next maintenance visit!

August 06, 2021

Efficient, professional, on timeKevin was very Efficient, professional, on time Kevin was very professional and explained things clearly. More

by patkinney33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Herb Chambers Lexus of Hingham responded

Pat - Thank you for taking the time to share these kind words about Kevin with us! We're elated to see that he provided a 5-star experience for you and we'll be sure to let him know you appreciated his assistance. Safe driving and we look forward to seeing you for your next service visit! - Your friends at Herb Chambers Lexus of Hingham

August 06, 2021

Excellent service, drop off and pickup times were right on schedule as promised. More

by john.baldinelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share, John! We appreciate your support and are happy to hear that you had such an efficient service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back!

August 05, 2021

Polite , on time and explained things wellJon did a good Polite , on time and explained things well Jon did a good job and addressed my concerns More

by Bryan16138
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad we could be of service, Bryan! Thank you for choosing Herb Chambers Lexus of Hingham.

August 04, 2021

Tom McCafferty is the best Service Manager in the business More

by ralphsdonofrio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Herb Chambers Lexus of Hingham responded

We really appreciate your glowing feedback about Tom! Thank you for choosing Herb Chambers Lexus of Hingham for your service needs, we hope to work with you for a long time to come. Have a great day!

August 03, 2021

Friendly, comfortable setting, nice staff, and did an excellent work on my car More

by SE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Herb Chambers Lexus of Hingham responded

This feedback made our day! Thank you for choosing Herb Chambers Lexus of Hingham for your service and for leaving us a review - we'll see you next time!

August 03, 2021

I had a good experience. Great service. Friendly and professional. Very informative providing updates as I waited. Will come back for future service needs. Thank you very much. More

by Sheldonw1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the great review, Sheldon - all of us here at Herb Chambers Lexus of Hingham appreciate it very much! Take care and come back again next time!

August 03, 2021

The service dept is great. They are curteous and efficient. More

by cgwalsh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Herb Chambers Lexus of Hingham responded

All of us here at Herb Chambers Lexus of Hingham love hearing from our happy customers - thank you so much!

August 03, 2021

Great location for dealership you can improve more on the waiting area .Tom was really good More

by Capomikelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad our service team did a great job, but we'd love to hear more about how we can improve our facilities moving forward. Would you please get in touch with me at your earliest convenience? Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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