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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,400 Reviews

1,400 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 29, 2021

Tom has consistently been responsive and accommodating in scheduling our service needs. He has been a big part of why my wife and I purchase and service our vehicles at Herb Chambers Lexus of Hingham. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 29, 2021 -

Herb Chambers Lexus of Hingham responded

Jeff, thank you for shouting out Herb Chambers Lexus of Hingham! We're pleased that Tom was accommodating, helpful, and responsive. We appreciate your business.

November 27, 2021

First time at Lexus service was excellent! Resolved my issue so quickly love my new car. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad we could make your first service visit a success, Kathy! Thank you for the excellent review - we hope you continue to enjoy your new car! - your friends at Herb Chambers Lexus of Hingham

November 25, 2021

Tom McCafferty is one of the best service writer I have come across. You always goes the extra mile to make sure everything is done 100% and always calls to follow up to make sure all went well More

by Larry C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Herb Chambers Lexus of Hingham responded

Larry, thank you for the great review! We strive to deliver top-notch service, and it means a lot to hear that this was reflected in your time working with Tom. Drive safely, and we hope to see you back at Herb Chambers Lexus of Hingham!

November 23, 2021

Kevin was very professional, courteous and responsive. Handled everything in a very timely manner. I appreciate the positive service experience. Thank you! More

by Friend252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Kevin delivered such a successful service experience. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

November 22, 2021

Service professionally handled with what was quoted. The dealership is the best in the business for repairs and warranty work More

by A schneider 4494
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Seekins
Nov 23, 2021 -

Herb Chambers Lexus of Hingham responded

It makes us happy that our team took great care of your vehicle. We appreciate your confidence in our work here at Herb Chambers Lexus of Hingham!

November 21, 2021

Timely and excellent service. Tom has always been most responsive and accommodating. Don’t go anywhere else. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2021 -

Herb Chambers Lexus of Hingham responded

Jeff - thanks for taking the time to review Herb Chambers Lexus of Hingham! We're happy to hear that Tom was so helpful and we look forward to your next visit!

November 20, 2021

Very accommodating. Direct with intentions of car maintenance and cost. agreeable with customer decisions/choices. More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Nov 22, 2021 -

Herb Chambers Lexus of Hingham responded

Maggie, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

November 19, 2021

Great service at this location. Customer service is excellent. Car service is excellent. I leave there knowing that the work was done correctly and the vehicle has been checked for any existing issues. More

by Carmenm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, Carmen! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

Service rep Tom is the best ! Communicates clearly on work , time frame estimates and price ! More

by kathrynjoyce47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Herb Chambers Lexus of Hingham responded

Kathryn, our team is proud to offer informative and straightforward care to our guests, and it's lovely to hear how much you appreciate it. Your confidence in the Herb Chambers Lexus of Hingham team means so much to us, and we look forward to providing you with exceptional care again down the road!

November 17, 2021

I've been servicing my LS with James at Hingham Lexus for several years. I highly recommend to service your Lexus with James you will not be disappointed. More

by LS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Burbine
Nov 18, 2021 -

Herb Chambers Lexus of Hingham responded

We really appreciate the great review of Herb Chambers Lexus of Hingham! Thanks for trusting our team to take care of your Lexus.

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